Ordering and delivery were excellent but the fit is slightly too tight so I know the next size will be too big. Love the shoes but wished I didn't have to order on line as better to try them first.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The whole process was smooth. Great price & excellent communication My only gripe was the shoe box was utterly destroyed on arrival. The outer packaging wasn’t delivery company proof
Company replied
Arrived promptly, I love the sandals, finally have sandals I can walk in. If I get another pair I might go down a size as they are generous sizing
Company replied
Great price and deal with good options. Delivery is reasonable and quickly too. One small gripe is the delivery charge to get a return label to send something back. I could have sent it myself for h... See more
Company replied
Company details
Written by the company
At TREKKINN, we are your specialized online store for hiking, mountaineering, and trail running. We offer you a wide selection of technical clothing, footwear, tents, sleeping bags, trekking poles, and all the gear you need for your outdoor adventures. Shop with complete peace of mind thanks to our manufacturer's warranty and 30-day return policy. We are one of the 18 stores of the Tradeinn Group. With more than 2.5 million genuine products in a 30,000 m² warehouse and over 10,500 trusted brands, we ship efficiently to more than 180 countries to equip outdoor enthusiasts worldwide.
Contact info
C. Pirineus 9, 17460 , Celrà , Spain
- +34932 20 00 89
- support@tradeinn.com
- trekkinn.com
4.0
Great
27K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
No way to contact a real person
Order was expected 1st-3rd September. I have had no emails since and it’s the 6th. I have used the chat bot on two occasions now but it is absolutely useless and I have been told that a ticket has been created with the support team twice in the past 3/4 days and have heard nothing since.
6 September 2026
Unprompted review
Terrible website experience
Terrible website experience. Must download an app to see your orders. Customer service is only through a form with an ai. There is no response from the team which they guarantee within 12 hours. My package was about a week late and I was not able to inquire at all about it.
1 September 2026
Unprompted review
Reply from Trekkinn.com
Hello,
Please accept our sincerest apologies for the delay with your order and for any inconvenience caused. This is definitely not the standard of service we aim to provide to our customers.
While delivery dates are estimates subject to external logistical factors, we completely understand your frustration. Please rest assured that we are constantly working with our shipping partners to optimize these delivery times.
For future orders, please feel free to select the carrier that best suits your needs from the various options available at checkout.
Your feedback is highly valuable and helps us continuously improve. If you require any further assistance or personalized support, our customer service team remains at your entire disposal.
We apologize for the inconvenience.
Best regards,
Late item, broken returns portal (web + app), canned replies from support
I recently ordered some Luna sandals, which were delivered late on 20 August 2026 (Trekkinn advised 12 Aug - 14 Aug). I promptly notified customer service on the date the item was received that I wished to return the item (Order #71486537). However, their app and website returns portal suffers from an unhandled UI error that flags this return as "already completed", locking the interface and making it impossible to generate an RMA, return address, or return postage label. Despite contacting customer support repeatedly throughout August (dealing with agents James, Hazel and Lucy, and manager Maria) and providing clear screenshots of this system glitch, support continues to reply with generic scripts telling me to use the broken portal (instructions that I can't possibly follow, due to the UI bug). Because Trekkinn has failed to provide return instructions, I have been forced to escalate this to Klarna under a formal dispute, freezing further payments. If customer care monitors these reviews: please manually issue an official UK return label/address for Order #71486537 so this dispute can be resolved.
20 August 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We are truly sorry to hear that our service did not meet your expectations.
We kindly ask you to please check your return-related messages for further information regarding your request.
In the meantime, you can easily check the status, updated information, and messages regarding your claim by logging into your account. Just follow this path: My Account > My Orders > View Return Status.
We have taken your feedback seriously and forwarded it to the appropriate department to continuously improve the quality of our services.
We apologize for any inconvenience.
Sincerely,
§Good display of items
§Good display of items .The method off payment was clear and straightforward.Delivery was also on time . All in all very pleased with the service
29 August 2026
Unprompted review
Reply from Trekkinn.com
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Great service
The item was great, cheaper than other providers, and the store didn't have the common sizes. Super comfortable.
I opted for Royal Mail delivery, which required a signature.
More than likely, I'll order again through them.
28 August 2026
Unprompted review
Reply from Trekkinn.com
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Very good price & prompt delivery
Very good price & prompt delivery.
Product (Superwool classic edition mountaineer socks): socks superb, except for elasticated band at top - too tight, & marks & constricts my leg
28 August 2026
Unprompted review
Reply from Trekkinn.com
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Order a GPS from this company its now 3…
Order a GPS from this company its now 3 weeks they keep saying its out for delivery from royal mail.Now there saying there's a problem there's nowhere to ring and no-one to contact to speak to this company is a fake do not order from this company
16 August 2026
Unprompted review
Reply from Trekkinn.com
Hello,
Please accept our sincerest apologies for the delay with your order and for any inconvenience caused. This is definitely not the standard of service we aim to provide to our customers.
2026-09-01 17:11:00 DELIVERY EXCEPTION - DELAYED GARVAGH SPDO DELIVERY NOT ATTEMPTED - DELIVERY ON THE NEXT WORKING DAY
According to the latest carrier update dated September 1, 2026 at 17:11, the shipment experienced a delivery exception at GARVAGH SPDO. The carrier has confirmed that delivery was not attempted and that it is scheduled for the next working day.
We kindly ask you to contact the carrier as soon as possible for any additional information and collect your parcel at your earliest convenience.
While delivery dates are estimates subject to external logistical factors, we completely understand your frustration. Please rest assured that we are constantly working with our shipping partners to optimize these delivery times.
For future orders, please feel free to select the carrier that best suits your needs from the various options available at checkout.
Your feedback is highly valuable and helps us continuously improve. If you require any further assistance or personalized support, our customer service team remains at your entire disposal.
We apologize for the inconvenience.
Best regards,
Dear Customer Service
Dear Customer Service
My order number 71409364
I ordered Salomon snowboard boots in size 9 UK. After placing the order, I noticed that the size listed was 27.5 instead of 28, which is what your own size guide states for a UK 9. I contacted your support team multiple times to confirm whether I would receive the correct size. After several attempts, I received two separate confirmations stating that the boots would indeed be UK size 9.Based on those assurances, I kept the order and waited for delivery. As expected, the boots arrived in size 8.5 UK — not the size 9 UK I ordered and repeatedly confirmed.I then initiated a refund request, clearly explaining the issue and stating that I expected the retailer to cover the return postage, as the mistake was on your side, not mine. Despite this, your team refused to take responsibility and insisted that I pay for the return shipping. I find this unacceptable and unfair, which is why I am writing this review to warn other customers.
Under the Consumer Rights Act 2015, the goods supplied are not as described. As this is a breach of contract on your part, I am rejecting the item and exercising my right to a full refund. [1, 2, 3]
UK consumer law dictates that any terms requiring a buyer to pay for returns only apply to "change of mind" cancellations. Because this is a retailer error, I am not legally responsible for the return shipping costs.
Kind regards,
Marcin
Hi Team,Can you please update my account so I can download the return postage labels without having to pay for them upfront. I do not trust that the return postage would be reimbursed, so I am not willing to cover this cost myself in advance.It’s extremely frustrating that I had to go through Trustpilot just to get a response, and there is no direct email address to raise a dispute. It reflects poorly on your side to not have a proper process or clear contact details when something goes wrong.At the moment, I’m forced to send messages through the app without any proof that my message has been delivered to you, which is not acceptable. Please resolve this by enabling the return labels on my account.
28 August 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We are truly sorry to hear that our service did not meet your expectations.
In the meantime, you can easily check the status, updated information, and messages regarding your claim by logging into your account. Just follow this path: My Account > My Orders > View Return Status.
We completely understand your perspective regarding return costs. We want to be fully transparent with you: we implemented this measure to help reduce the environmental impact caused by constant round-trip shipping.
That being said, please note that if the reason for your return is due to a defective, incomplete, or incorrect item that does not match the website, we will cover all return costs.
Furthermore, we have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our service.
We apologize for any inconvenience.
Sincerely,
Great service and prices
Great service and prices. Definately be using Trekkinn again for my climbing gear.
27 August 2026
Unprompted review
Reply from Trekkinn.com
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Pick what you want
Pick what you want, order and it is in de mailbox within a week!
26 August 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Delivered on time
Delivered on time. Correct item. Track and trace very helpful. I recommend.
27 August 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
really good and prices are the best
30 August 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Terrible Experience
I ordered 5 items for a via Ferrata trip in September. I placed the order 2 weeks ago and it still hasn’t been dispatched, and now it’s unlikely to arrive in time. I’ve received no communication about the delay, still no response from customer service. Absolutely shocking, now I’m in a position where I have to scramble to try to get the equipment from somewhere else to go on the trip.
Update: order 71727160
The helmet was in stock at time of ordering, and there was nothing to suggest that the helmet was the problem on the order summary in the app for the first 11 days after placement. The estimated delivery date was still the 26th-28th. Only on the day of estimated delivery, did the order summary update to say that the helmet was the problem, but this was 11 days after and it was only then that the estimated delivery date for the whole order changed. Even then, why not send an email or actually contact the customer that this is the situation.
Then, your from your own FAQs:
“
While we strive to maintain accurate stock levels, occasional discrepancies may occur.If an item in your order is found to be unavailable during preparation:
1. We will immediately ship the rest of your order so you don´t have to wait.
2. We will issue an automatic refund for the missing item to your original payment method.
3. You will receive an email notification detailing the changes.
“
None of the above has happened. I’d like to understand why.
Still little accountability in your response, and suggesting that I’m at fault for not noticing that the helmet was delaying the order. Like I said, that was only made evident 11 days into the order, and only because I proactively checked the order summary every day around the first estimated delivery date. If I’m wrong, I’d be happy for you to present evidence showing otherwise.
There’s also the non existent support from customer service. Why does it take leaving a negative review on trustpilot to get an actual response.
17 August 2026
Unprompted review
Reply from Trekkinn.com
Dear Maciej,
We are very sorry to hear that our service did not meet your expectations.
We constantly strive to keep our catalog up to date. However, due to high product turnover in real time, temporary stock discrepancies may occasionally occur, affecting an item's availability or delaying its delivery. In these instances, we rely directly on the timeframes provided by our suppliers.
Please note that the estimated delivery dates for products not physically available in our warehouse are always displayed when you add them to your shopping cart. If you prefer not to wait, remember that you can modify or cancel your order at any time directly from your customer account.
Black diamond Casco Vision, Astral Blue S-M Ref: (10176679) is available now.!
As you cancelled your order a refund was processed 2 days ago, you should have received the corresponding amount by now. Please consult your bank details!
31/08/2026 11:40:18 - Devolucion importe (adyen): -x18.94 GBP
We have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our services.
We apologize for any inconvenience caused.
Best regards,
Excellent service and great item
Excellent service and great item. Very pleased. Order did take a couple of days longer than estimated though but that wasn't a problem
28 August 2026
Unprompted review
Reply from Trekkinn.com
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Excellent speedy delivery service
Excellent speedy delivery service. Item was as described.
28 August 2026
Unprompted review
Reply from Trekkinn.com
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Price great, no trust in delivery estimates
I ordered some walking poles which were excellent value. I paid for standard delivery on the understanding they would arrive between stated days. I needed these for a trip starting 3 days after the later date. They did not arrive, required a signature, on a day I was not there as I was on the trip I needed them for, 6 days after the later estimated date.
I am happy with the product but am unlikely to use this company again.
If it doesn't matter to you when your order arrives with no easy communication about time frames then this was a cheap product. Would I do it again? No.
16 August 2026
Unprompted review
Reply from Trekkinn.com
Good Morning,
Thank you for your feedback. We are pleased to hear that you were happy with the walking poles and found them to be excellent value.
Please accept our sincerest apologies for the delay with your order and for any inconvenience caused. This is definitely not the standard of service we aim to provide to our customers.
While delivery dates are estimates subject to external logistical factors, we completely understand your frustration. Please rest assured that we are constantly working with our shipping partners to optimize these delivery times.
For future orders, please feel free to select the carrier that best suits your needs from the various options available at checkout.
Your feedback is highly valuable and helps us continuously improve.
Please accept our sincerest apologies for any inconvenience caused.
Kind regards,
Very happy with the service and with…
Very happy with the service and with the product I purchased. Pricing was excellent, delivery time was acceptable.
24 August 2026
Unprompted review
Reply from Trekkinn.com
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Delayed delivery
Im waiting for a package to be delivered for over two weeks already, there is no update on the tracking, no answer in the chat, no one on contact number answers.
The estimated was 2 days for the delivery and they come here saying “I can choose wherever company I want”, like if they not delivering is a problem I created somehow, it seems like a joke, except they took my money and are refusing o give it back since their only return option requires the product to be returned, and guess what? There is no product.
Despite answering here, no contact was made with me privately, no way to send any details about the order, no updates on the delivery or why it’s just sitting somewhere, it was not even handed to the carrier so far (71767673).
I bought here a few times, but I’ll definitely not do it again.
26 August 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We are very sorry to hear that our service did not meet your expectations.
Please be assured that our customers' experience is our top priority, which is why we investigated your case immediately. We are pleased to inform you that your refund has already been processed and will become effective in your account within the next few days.
03/09/2026 13:55:21 - Refund Amount 267.46 EUR
Furthermore, we have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our service.
We apologize for any inconvenience caused.
Best regards,
Dishonest delivery process and poor customer service- avoid.
Terrible and dishonest delivery timescales and equally terrible customer service. Avoid and order elsewhere to save the stress!
I ordered an item on the 23rd August ahead of my backpacking trip (starting 29th August), with an advertised delivery time of 25th August, so ample time before my trip. However I’ve now received an estimated delivery day of the 29th August which is of course the day I leave for my trip and much too late for delivery. Having tried to raise this I received generic stock responses, likely drafted by AI, and no actual recognition of the dishonest advertising of delivery timescales and late dispatch that led to this situation. I am beyond disappointed.
23 August 2026
Unprompted review
Reply from Trekkinn.com
Good morning,
We are very sorry to hear that our service did not meet your expectations.
In order to look into this and keep improving, we would like to review your case in detail. Please provide us with your order number, and we will look into the matter immediately to assist you further.
We apologize for any inconvenience caused.
Best regards,
Good service
Ordering was simple but arrived 2 days after they said it would.
Good quality hiking boots.
21 August 2026
Unprompted review
Reply from Trekkinn.com
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
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