Jackery Bewertungen 

Very happy with my Jackery. I'm using it regularly. Charges quickly, isn't too bulky and gives me peace of mind at home and when camping

A company that knows quality and service. Forget the rest use only Jackery

I have had nothing but a terrible experience with this company

What I dislike is when something goes wrong with the product and it's under warranty it seems impossible to get it replaced even though they tell you will be.

This company has ruined my 3.5 week camping holiday and cost me £1400 in camp site fees that could not be used. I went to the campsite with my Jackery 2000 and when I got there it would not turn on. I tried to plug it in and it would not charge either. Just dead. I had to return to my home 6 hours drive away in London after a few days, to send this unit back to receive a new unit by return of post I was told by Jackery support, so that I would be able to return to my holiday. I came back over 2 weeks ago and they took 7 days to collect the unit. I expected a unit would be sent out straight away and was told that this would happen, either as soon as the unit got to the place or as they had not put the correct address on I was told they would send one out simultaneously. That was now 2 weeks ago. So they have had my unit for 2 weeks and I’m getting no feedback, just yes we will send you out a new one. Two weeks of waiting. I have sent copious emails and made copious phone calls. They know they has lost my holiday for me as I just cannot go without electric. I have even had to purchase as smaller one from Bluetti to take to the van, but the solas are Jackery and the Bluetti is for when the van is moving from the alternator not static like it is presently. So they have currently cost me £1400 in lost campsite fees, £460 in a new Bluetti to bring the van back on the last day and have some electric whilst driving for my online work and they have cost me my 3.5 week summer vacation. This is time I will not get back and I wont be able to take another holiday until next summer as I am a teacher. This company does not live up to what it says and that worries me, as I also have a Jackery 250 and a Jackery 500 at my other house abroad. We are now 3 weeks after the unit initially went wrong and its not worth half a week holiday now. I will have to go overnight and bring my van back from the expensive campsite having lost £1400 and a 3.5 week holiday and spent another £460, which I should not have had to spend as I already spent 2000 GBP on this Jackery 2000. I have sent messages yesterday to all the CEO and distribution manager etc. No response. AVOID AT ALL COST. When things go wrong they don’t care what you loose, what it cost or how it affects their customers. Jackery am I actually going to get a replacement? The unit cost me £2000 and I have not got anything to show for it as well as the cost above. Shame on you Jackery. PEOPLE PLEASE AVOID! COME ON JACKERY WHERE IS YOUR RESPONSE: reputation management team who apparently have much higher authority than the standard phone operators or bots, is usually assigned to resolve these specific complaints. Where are you, on my 3.5 week holiday I expect. You now have 25% 1 star! I have read your review and as others have said shite company!

Great service and amazing products

Jackery Explorer 1000 V2 went wrong. Took ages to get them to take it back and then they replaced it with an Explorer 1000 not V2 so have to go through the returns process again which is a nightmare. These units are fine until they go wrong and then you are looking at a 1 month challenge to get something done. Still on the merry go round now!!!

Avoid Jackery UK.
I am exercising my legal right to reject my entire order and demand an immediate full refund under the UK Consumer Rights Act 2015 due to the total structural failure of a major component part of the bundle [UK Consumer Rights Act 2015], failure to provide an accessible returns option whilst initially expecting me to do a 60 min drive round trip, exhaustive stalling and evasive Customer Service. This high-value order was purchased during the Easter sale and consisted of the Explorer 1000 v2 Generator bundled with the SolarSaga 200W Solar Panel, alongside extra premium cables purchased at a premium price as additional accessories. I spent a total of £744.47 on this complete system, only to have the solar panel completely collapse in less than three months of careful, light garden use at home
The hardware on my SolarSaga 200W panel suffers from severe inherent manufacturing defects, is entirely unfit for purpose, and is not as described on their website [UK Consumer Rights Act 2015].
Their listings boldly claim this item is "Built to Last: Engineered for Extreme Durability," boasting that the housing is robust enough for a longer lifespan. They also advertise an easy setup that can be packed down in 30 seconds and carried with one hand. This advertising is an unbelievable corporate fiction.
From the very get-go, the complete lack of a middle support on this long panel caused it to sag heavily and warp completely out of shape while in use, rendering it of unsatisfactory quality under the law [UK Consumer Rights Act 2015]. The bottom folds flare out unrestricted due to the tiny failed closure studs, flapping about heavily whilst trying to walk with it, that it is a physical impossibility to meet their advertised claims of an easy 30-second pack down or an easy one-hand carry, due to its inadequate fastening design elements and not fit for purpose stud fastening component failure
It became increasingly difficult to get the tiny press-stud closures to align. Driven by severe corporate penny-pinching to save a fraction of a penny on vital hardware, these studs are unbelievably small—miniature, clothing-grade fastenings, smaller than anything you would find on a standard pair of jeans or a casual jacket and entirely unfit for purpose of securing the fastening of a heavy panel when packed down and to facilitate “easy transportation”.
There is absolutely no engineering reason why these closures could not be upgraded by at least three or four sizes to stand a chance of securing those thick, heavy solar panel folds. Instead, they instantly pop apart under the structural strain.
This constant centre-sagging strain directly caused the cheap vinyl hinge at the top crease to split and tear completely open along the line, revealing it relies entirely on a thinned, unreinforced folded strip of vinyl fabric as a support leg hinge to hold the leg onto the main body of the panel. Once the vinyl hinge tore off, the leg became completely detached at the top crease and was left hanging precariously by nothing but the bottom supporting strap.
This unnatural hanging weight of the support leg then caused the tiny, inadequate micro-rivet at the bottom to fail and fall out entirely causing the leg to become completely detached from the panel body and the lower strap so the unit now has only one remaining leg attached and that is also looking like it will fail soon as well..Independent consumer testing confirms Jackery quietly executed an unannounced, covert hardware update, switching from the defective two-legged factory stock (Model JS-200D) to a three-legged version (Model JS-200E) to remedy the severe centre-sagging defect and related problems.
It appears they have simply copied other manufacturers by adding an additional third leg. However, when I explicitly asked customer service to confirm if they had actually improved the flimsy vinyl fabric crease that acts as a hinge, they completely ignored my question, and I have absolutely no reason to believe they have fixed this material flaw.
I deeply regret not doing more research into superior alternative brands which incorporates robust metal legs and a proper metal hinge mechanism. The Solar Saga 200W panel I purchased suffers from completely unnecessary petty penny-pinching, choosing to sacrifice basic structural integrity to save a fraction of a penny on premium equipment. Plagued by evasive Customer Service, declining to answer technical compatibility enquiries, endless stalling and meaningless platitudes of “Understanding”. Apologies without rectification are merely administrative platitudes. I have flatly refused their offer obsolete identical replacement, that will inevitably fail and now require an immediate FULL REFUND.

I ordered the Explorer with solar panel for my husband.The panel arrived , but never got the power station .The delivery company never contacted me , have on CCTV driver without package, reported to the police.Passed 3 weeks already and still no replacement or refund.Everything under investigation. The power station was needed for holiday abroad, spend £1600 and this is what happend .

Jackery customer service is USELESS and so frustrating. I have wasted hours trying to buy a replacement lead for my solar panel. They suggested multiple products but never the right one, don't seem to know their products at all! I had to send photos. They stated they would replace but nothing arrived, I chased the issue and am now being told they are having issues obtaining these products? Like seriously????? It is a product you sell!

So I can't charge my generator, nice one jackery

2 day delivery on jackery 1000v2 with solar panels happy sticky nigel

Product failed to charge up. Several back and forth emails, including requests for call from engineer. Poor customer service. The worst I have ever had for expensive product.

Item was as described and arrived on time.

I got what I ordered but they came in two separate deliveries. I used the solar panel on my son's Jackery that weekend and it worked well. The target orientation is a good detail. The adjustable stand is well thought out.

Barrie Skinner

Absolutely brilliant piece of kit, does everything as advertised

I have owned 5 solar power generators from jackery in my lifetime from a 250, 500, 2 x 1000v2, 2000v2 and a 3000v2 along with multiple solar panels and the products themselves are brilliant but the customer service and after sales is shocking.

I currently have a failed 3000v2 I reported it 4 weeks ago and initiated the returns process after a week of back and fourth I was told they couldn't do anything as was purchased from a 3rd party seller (MKM) I spoke to MKM and they have initiated the return but 3 weeks later no replacement.

I have seen all of MKMs emails and correspondence to jackery and they promise to ship a replacement and send a return label then they dont, they then say it is sent and then a few days later say it isnt. they have promised multiple times to dispatch one then changed their minds or back tracked.

it was at the point I offered to drive to the depot and drop the old one off and pick the new one up but again no we have sent it out but the next day to be told they haven't sent it yet.

we use these at work but following this service may have to start looking at the competitors that have a much better after sales service.

fyi still waiting for the replacement

Response very good