Mrs Douglas

Jackery customer service is USELESS and so frustrating. I have wasted hours trying to buy a replacement lead for my solar panel. They suggested multiple products but never the right one, don't seem to know their products at all! I had to send photos. They stated they would replace but nothing arrived, I chased the issue and am now being told they are having issues obtaining these products? Like seriously????? It is a product you sell!

So I can't charge my generator, nice one jackery

SHOCKING customer service! an absolute joke but it isn't a funny one. you have a rating of 1.5 on Trustpilot but you are NOT learning from your mistakes,

I ordered items for a relative in Jamaica, next day delivery..... 15 days ago and I am still waiting! then H&M want me to wait another week for my refund, what an absolute scam. is this to earn interest from customers money perhaps?

I think you need to take a good look at the way you operate and stop messing customers around.

finally and actually most importantly i read a report about your "ethically sourced" wool....but I watched a video of sheep and other animals being abused (badly) at the very place you obtain your ethically sourced wool.... google it folks, see if it is true. I won't be buying ANYTHING from H&M again as they don't seem to care about anything but profit - IN MY EXPERIENCE AND PERSONAL OPINION. GIVE ME MY MONEY BACK

Solutions? I don't think so! P s they stop making parts for freezers after a few years so does that mean that the products don't generally last that long?

Customer support was USELESS and I was cut off 3 times and not called back. I finally spoke to an argumentative lady who would not share the part number as apparently no one makes generic parts for their units..... Unlike every other form of white goods out there then.

Really really unhelpful service if you can call it that. I voiced the fact that their service was pretty useless and got cut off again 😂 it was the truth! I wasted a whole morning and they need to take a look at the service they are (not currently) offering

Never paid me. Rubbish customer service. Stopped using them

A platform that takes sellers earnings when buyers make fake claims. I have no item and no payment. All because a Customer service suspended a transaction after 36 hours..... Not days, HOURS. The buyer wouldn't provide a tracking photo and the form vinted sente to complete didn't work. Then the penalised me because I didn't respond within 48 hours.... I couldn't!!!! The form didn't work and customer service took 2 days to respond (useless unhelpful response anyway - zero help). When they suspend the transaction you can no longer access the buyers details or tracking....all ways to prevent the seller from seeking a resolution. The buyer books the courier and so if an item allegedly doesn't arrive, the courier should refund the buyer but no, vinted just leave the seller with no funds and no item. What a scam. Other people are saying the same vinted so it is clearly a you issue! I simply won't sell on your platform and will share this review everywhere as people are selling on vinted to feed their children and you are ripping them off

New collected, compensated or refunded me for the damaged furniture they sent me 18 months ago. Wasted so much time contacting them. Haven't ordered from them since as a direct result! The customer service was appalling. Still got the damaged furniture in my shed. Can't use it as its all scraped and scratched never even open the box, didn't have to as the legs have protrudes through the cardboard and looked like they had been dragged down the road. Not exactly bargain prices if things are not fit for purpose. Very disappointing 😕

Horrific experience!!! my husband purchased a Konner & Sohen generator at the price of £1400 from Dimax. It turns out that they are based in Germany and communicating with them or trying to resolve an issue when the generator developed a fault after 10 months was a living nightmare. If you order in the uk, the company fulfilling the order should also be in the uk. We are off grid and the generator provides us with back up power, we have had no back up power since 18th December and NO-ONE CARES!!!! my husband has a muscle wasting condition and we have young children in the household. They have been messing us around over collection and expect me and my husband to load a 22kg generator onto the back of a lorry. sadly our magic carpet is out of action. My husband weighs 55kg and I have a hernia. We have had the generator checked by a uk company and dimax international GMBH could simply pay for the part to be fitted, but the wont. I think they will collect the generator and then try and imply that there are other issues that I cannot argue once they have the generator in their possession. The generator has only done 150 hours in 10 months and I feel that for it to fail already supports the fact that it is not fit for purpose and I should have received a refund, but buying through spotify has left me powerless to use my uk based consumer rights and trying to contact shopify is an absolute stress in itself. my advice is to buy local! Never again will I use either company

Each time I buy from wowcher there is a problem. Then they hide behind their non existent customer service! Look at their socials.... Everyone has the same problem

Absolute scam!!!!!

Selling software that doesn't even work. Will not download. Customer service is an absolute joke. I have chased this company and wowcher for 3 weeks. They take your money and then dodge all responsibility. There is zero customer service. I will be reporting them to trading standards and my bank as this is probably happening to most people that buy this "deal"!! Angry 😡😡😡😡😡😡😡

Great concept, but still don't have a house or sports car yet 😂

Fulfill your promises!

Was a special gift for a little girl that lost her daddy and I didn't receive the pack in the post. I contacted star Name Registry and they were so helpful. Yesterday I received their Extra bright star pack and it is perfect ❤️ thank you for taking the time to reach out, it really meant a lot to a bereaved family 🙏

A really quick and easy way to post my items

Yet again I thought oh that's a good deal I will give wowcher another chance and yet AGAIN redemption is an issue. Wowchers customer service is total rubbish. 12 days of no resolution via web chat for a software purchase that will not install. I am going to do a charge back with my bank as trying to communicate with wowcher is like asking a toddler for help. Sort it out wowcher you are cr*p

You have responded saying a "dedicated team" will be in touch within 24 hours..... That's what I was told 5 days ago!!!

As a host, I was appalled by the lack of customer service support when I had a booking for approx 5 people, but the person invited at least 15 others for a party! I had rude, confrontational people that damaged trees and threatened us. I am slowly transferring to another well known company who will actually call you if there is a problem and not become unavailable outside of office hours and use so zen desk type software that makes communication impossible, fragmented , delayed and frustrating. I gave up trying to resolve the matter in the end but Hipcamp let me down really badly and others need to be aware that if you run into a problem with guests, it is your problem! as Hipcamp really don't seem to care

Useless non existent customer service. You may save money on the deal but then you end up paying more in the long run as time is money and if I have to spend 2 days chasing wowcher to help redeem my voucher, as a self employed sole trader that was time I should have been working. Do wowcher care? No 👎 not one bit. I won't be buying from them again, too stressful.

First and last time I will use Uber eats

They lied. Said they tried to deliver my parcel. They didn't, I have cameras! Now my daughter is panicking as my next day delivery was bringing the items she needs for a camping trip. Yodel you just didn't deliver. You probably took a higher payment for the fast turnaround and instead of telling companies you can't manage the workload, you make it the customers fault. YOU DIDNT DELIVER!!!

At 7am this morning a 20 tonne truck driven by a dangerous hippo waste driver hammered down our private lane (which we pay to maintain) at 40 miles an hour plus. Total idiot! Unacceptable speed with the lorry crashing around all over the place. I would monitor this driver who was in ox5 3du this morning before he causes a serious accident!