MYOB Bewertungen 

I have spent hours on hold , tried the bot completely useless, waited 50 mins for the phone to disconnect , waited 5 weeks to get support moving files online, bought new subscription , told I need to de-activate a file before moving online.
I am not sure there is any worse customer service.

If I could rate this awful product 0/5 I would. Don't even bother with this crap. It's not worth trying to save your money, just use Xero or anything else. Signed up for this product on advice of accountant, doesn't work at all like it's supposed to. And good luck getting ahold of support to fix the problem. 5 hours waiting on hold, 2 hours on the phone, countless emails, 3 support tickets, 2 weeks waiting for a response - nothing done to fix it. And I am having such a major issue that the product is useless in the meantime too. Oh and the worst part too - if you want to cancel your MYOB account you have to call them to do it, meaning another 2 hours on hold to get rid of it. Soul sucking company. DO NOT BOTHER WITH MYOB!!!!

I've cancelled my software subscription but MYOB keep on charging my credit card $100 per month. They do not respond to emails and do not answer their phone. Arrogant and dishonest corporation!

In May 2026 MYOB notified all users that all offline files will be no longer be able to receive upgrades and users were recommended to move to their online subscriptions . So I purchased 2 new online subscriptions on 22nd June 2026, upon confirmation of payment I was able to request for assistance via their link to help with migrating my 2 offline files to the new online files. I was issued with case no.s on the same day and was informed that this may take up to 5 days for them to contact me with assistance. I have not yet heard from MYOB support team, I tried calling their support line and waited 3.5 hours before they answered my call I was told there were delays and that I would be contacted in 2-3 days with assistance that was 2 weeks ago. It has now been nearly 4 weeks and I have paid for 2 subscriptions which I am unable to use. I have been left in limbo causing me much frustration and a lot of stress. If I knew I was going to have this much trouble I definitely would have looked at other options where they offer better customer service and support.

This company should close down

If you really need to use an accounting software, choose Xero, Reckon, Odoo. They still care their names.

MYOB's API team is the worst I've ever seen. Don't even think about it. Choose the right product in the first place so you never need to do the annoying switch.

If you read their terms and conditions. You will see how arrogant they are. Unfair terms all over the place and definitely against Australian laws. How on earth can such a company be running?! What the heck is their legal team doing? Did they even have a degree?

Myob "Solo" has been the worse service I have experienced. They sell themselves as a free service, with lots of flaws and bugs, and then one year later not using the app they charged me a yearly subscription that I didn't know even existed. I am still going on and on with customer service to get a refund for a service that didn't happen (I was charged a subscription. For a following year even not using the previous "free" year for more information Han 9 months. It is preposterous, shocking seing this (lack) of customer service coming from a company with a (supposedly) reputation such as Myob. Do not fall in that scam, Expensify has been working free for me since before that. They offered MySolo as a better experiencea d it has only becoming the worst experience.

The software is a mess. Customer service is non existant...don't bother trying. Online chat is useless. This accounting software service totally disregards customer's time. Due yourself a favour and look elsewhere

They have been overcharging me for 2 months! All I hear when I call (and wait almost 2hrs to get a hold of someone) is: “I’m so sorry, we’ll issue you a refund and fix the charging issue”, then nothing happens. This is by far the worst service I have ever had in my life. They shouldn’t be in business anymore

Update: I have sent an e-mail as per request and no one has contacted me yet, spent another 2hrs waiting to speak to someone on the phone and no one answered, just the same "we are experiencing a high call volume and the wait time is over an hour", if you get this message every single day at all times it shows their service is so bad they can't keep up with the amount of people calling to get something fixed.

Terrible services, they doubled up my account being charged twice every month, called 10 times no resolution, no one replies to emails!I'll have to cancel my card to stop payments.

Have been unable to login to MYOB account, have been on Hold for now over 4 hours and have taken a screen shot so not to ever forget their lack of service. They still have not answered the phone call, so 4 hours and counting. ChatGPT said 3 to 5 hours on hold is not uncommon.
DON'T sign up with MYOB, choose another company. You will pay for Service but receive NO Service.

MYOB has the most appalling customes service last week i was on hold for 2.5 hrs before someone picked up then 2.5 hrs sorting out a software glitch.Today i called at 9 am waited 40 minutes then once they answered they promptly hung up on me, i called sales as they are the only ones that answer they say call technical support - 1.5 hours wait time.
Their MYOB Pay By system is also terrible allocation the incorrect payments to invoices and the new ai system is a joke with glitches. Dont sign up wit MYOB.

The wait times are now 3hrs + to speak to a service agent who is off-shore and does not have the knowledge to deal with issues. This is ridiculous as MYOB has a hold over businesses who use the system and find it difficult to change programs. What a disgrace!

**Extremely disappointing customer service.**

For the past three days, I've been trying to resolve a simple mobile verification issue with MYOB, but I've had no success.

Every time I call, I'm left waiting on hold for more than two hours, only for the call to be disconnected or for no one to answer.

I eventually reached someone via live chat, but they advised that I was not listed as an authorised contact on the account. I explained that my accountant had already added me as an authorised user three days earlier, that I had received a missed verification call from MYOB while I was at work, and that I had also received the verification email from MYOB.

Unfortunately, the verification email does not open when I click the link. I even provided a screenshot of the error message, but instead of helping to resolve the issue, I was simply told that they could not assist me.

I politely asked whether they could resend a working verification email or contact my accountant or the nominated account holder to confirm my identity so the verification could be completed. I also explained that the business owner is a dentist who cannot spend hours waiting on hold during business hours for such a straightforward issue. Despite this, no practical solution was offered.

As someone who works full-time, I simply cannot spend entire business days waiting on hold. It is unreasonable to expect customers to take time off work just to complete a simple verification process.

Three days later, my issue remains unresolved, and the entire experience has been extremely stressful and frustrating. If your business relies on responsive and reliable customer support, I would think carefully before choosing MYOB. When something goes wrong, it feels as though customers are left without any meaningful assistance.

This has been one of the worst customer service experiences I've encountered, and I sincerely hope MYOB reviews and improves its customer support processes so that other customers do not experience the same frustration.

Absolutely appalling service MYOB. Have been a customer since day 1 and since the 25 May 2026 have spent 16 hours on hold, now a lost file despite promises to resolve issues, continue to charge fees though (not bad!!!), no communication despite multiple case files logged, unable to speak to supervisors. Find an alternative product - I sure as hell wish it was easy for us!

Disaster. Every single time you try to contact customer service you are left on hold for hours. I have been now waiting 2.5 hours (no joke) to find out why every month I am being charged more for a terrible service and platform.

They don't deserve one star, would give minus 5 stars. Very bad platform and staff are even worst

I have used MYOB for many years with various companies. Customer support has always been a little slow but this past year it has been ridiculous! I am currently on hold and have been for 1hr 45mins. I am seeing how long it will take to speak to someone - if I ever do. Last time at least there was a message to say there was an 80 min wait. The chat function is almost as slow. Last time it was 77mins to answer so I'll see how long it takes - even though I am a "priority" customer and have gone to the "top of the queue". I have lodged three support requests over a fortnight ago and none of them have been actioned.
Our accountant has wanted us to switch to Xero for a few years now. I feel that we are paying more money for less service at MYOB (over $2,500 p.a.) so perhaps MYOB will lose us as a customer if this customer "service" doesn't improve in the very near future!

I have suddenly started being charged extra on my subscription with a strange item description. There is no help number I could find. I called sales and they looped me through. Have been waiting for 30minutes listening to cherry music. I gave up. I don't have the time. I should send them an invoice for my wasted time.

HORRENDOUS - worst decision I made when starting my business 4.5 years ago was going with MYOB. And Im an Accountant.

This was a once great product that has lost its way.

In spite of MYOB promising priority service, I have been trying for weeks to get someone to assist. It is impossible to get hold of anyone. Does MYOB actually understand the needs of small business?