MYOB Bewertungen 

I wanted to try out some accounting software and search for free accounting software trial on Google. MYOB was one of the results and reading their page they claim I can trial the software for free. However, when I get to the signup sectiob they ask for creditcard details and won't let you comeplete sign up without them.
Why do I have to give them payment details to try something for free? They can always block access and demand payment at the end of the trial period, This has been standard practice for decades.

We tried to cancel MYOB after they stopped supporting the desktop version we had been using. At the time, we were offered the browser version for around $15 per month for the next two years.

As we were not using most of the functions, we eventually moved our business to Xero and cancelled our MYOB subscription.

Despite this, MYOB continued billing us. Amazingly, the charges then jumped to around $165 per month for two months and then $176 per month for the following three months.

We contacted MYOB several times to dispute the charges and stop the subscription. Most recently, we spent around an hour on the phone explaining the situation and asking them to stop billing us. After an hour, the call was simply disconnected without resolving anything.

Then, after all of that, we received another email from MYOB saying that we had dishonoured the invoice/payment, rather than acknowledging that we had already cancelled and were disputing the charges.

We are still receiving bills.

To make matters worse, MYOB does not provide us with a straightforward online cancellation option — the account directs us to call them, yet calling them for an hour still did not resolve the cancellation.

For a business accounting software provider, this level of billing administration and customer service is unacceptable.

Absolutely full of bugs, very irritating to use to a point where I feel very angry

This is my third complaint. They told me months ago that my account was cancelled. But 1-2 months ago I received an invoice from them, clearly indicating my account is not cancelled.
They knew it was still not cancelled after I made a complaint here on Trustpilot and they replied to it. I sent them the invoice in hopes they would cancel the account.

Today I have received yet another invoice.

I think it is impossible to get your account closed and stop receiving invoices.

WORST CUSTOMER SERIVCE OF ALL TIME. Just wanted to try out their services, so signed up for the free trial. Now been on hold for the past hour, and yesterday for 2 hours becuase the only way to cancel is thru calling. The calling operator said it was going to be a 3 minute wait, now an hour. GREEDY company. Dont do business with them all at costs.

AVOID THIS COMPANY. Impossible to cancel subscription. No ability to cancel online, and on hold for hours waiting to speak to an agent to process the cancellation. Hidden in the online terms and conditions is the requirement that notification of cancellation is required 10 days before end of subscription period, even for monthly subscriptions. Completely unacceptable service. Will avoid in future.

Open Case Number: 03199497
Date first lodged: 02/07/2026
Core impact: Inability to pay employees through the MYOB file, exposing my business to compliance and ATO regulatory risk.
Root cause: The exact technical block and system problem has been identified, documented and provided to MYOB within the open case notes

Comment:
It is now almost two months since we first raised the issue that we cannot pay super through our MYOB software.

The root problem was identified by us before even contacting 'Support' (and I use the term VERY loosely) on 02/07/2026.

That is (and as has repeatedly been communicated to MYOB), "My name is locked in my master identity profile, when I go to My Account>Account Security and click 'Change' next to where my name SHOULD be, it gives me a pop-up telling me top contact support. Because of this master ID lock, my Pay Super authoriser credentials are corrupted and displaying as a raw email string instead of my name, meaning I cannot authorise super payments."

Because I am the 'Owner' of the file, no other user can authorise super payments, irrespective of the permissions granted them.

So in summary, we cannot comply with our Super law obligations through MYOB and are forced to manually transfer the accrued obligations into a 3rd party Super Clearing House at a weekly additional cost to the business.

This matter needs to be resolved by MYOB immediately so that we can authorise and pay super through our subscription.

This is the most appalling company. In an effort to save on business costs I switched to MYOB. Don’t do it! The program is rubbish, even for a small, simple company. The subscription cancellation process is unbelievable convoluted and slow. Can’t cancel through your account online and they deliberately delay the over the phone system so you hang up. It’s was a very expensive mistake for us. AVOID AT ALL COSTS.

2.5 HOURS ON HOLD WITH MYOB TODAY, PAYING CUSTOMER. THE ABSOLUTE WORST PRODUCT I HAVE EVER ENCOUNTERED, THEY PUT YOU ONTO TECH SUPPORT OVERSEAS AND THE TECHS ARE WORKING IN PLAYGROUNDS WITH SCREAMING KIDS , CONSTRUCTION NOISES, THEN THEY HANG UP ON UP MID CALL. DO NOT USE THIS PRODUCT RUN AWAY NOW, THIS IS A -10 PRODUCT. ZERO SUPPORT.

If you have heard that MYOB is clunky difficult out dated crap clunky Sotware!?.. than you have heard correctly... and try to cancel the over priced "Account Right" then that's a whole other mountain to climb.. Atrocious customer service... Passed through serval people and hung up on 3 times now.. and all I want to do is cancel this burden. Up date!! Rang MYOB Once again before moving to cancel my CC to stop the billing. I begged the person on the phone not to hang up, or transfer me to a none existing line... I explained 13 phone calls and hours wasted just to attempt to cancel the terrible account was very upsetting.... less than 5 minutes later she provided an email confirming cancellation.. Now why didn't that simply happen the with the first phone call?

The hype is real. MYOB is trying to become the worst company of the year by providing the worst customer service in Australia. As a matter of fact, I couldn't get them to provide ANY customer service. One request unresolved, another case just closed without any feedback. Bad, bad, BAD !!!

Been waiting on the phone for over 1.5 hours to cancel a subscription

MYOB regularly increases their product costs so once you have signed up for a subscription be prepared for steadily escalating costs.

But what is really annoying is that this company makes it difficult to cancel subscriptions. You have to be willing to persist beyond the first rounds with the terse sounding AI agent (has MYOB listened to the tone of their agent - she sounds like she did not want to show up to work at all and is frustrated with the caller before you even begin!)
and then sit on hold for an extraordinary amount of time for what should be a simple process to cancel a basic subscription in order to speak to an agent. They definitely require you to be persistent and patient and have plenty of spare time if you want to exit a product or subscription.
Compared with my experience with the Rounded business accounting platform which has been consistently excellent and customer centric it is a disappointing experience to deal with MYOB.

The charging is a mess. They charge you randomly each month, and sometimes the system just blacks out. Now I want to cancel my subscription, but the only option is to call them. I called, and the AI asked me a bunch of questions. Then I waited for ages, but no human ever picked up. I can’t even cancel the subscription, and they just keep charging me. What a scam.

To be honest, I was reluctant to give them 1 star. I have used business right online then off line for years. In June has been forced to purchases business lite due to their new policy. After payment I haven’t received any product serial number and nothing appeared in my account. So I am not able to using this products. I have submitted application for support few times and called many times, but no one contacted me, The last request I sent to them was one month ago. I don’t know what I should do now. I don’t understand why government would this kind of business still up for running. I will tell everyone do not purchase MYOB again.
The call waiting time as long as 3 hours in June, now it down to today’s one hour. I have waited 45 min, and determined to wait 1 hour, hope I can talk to a real person today.

Absolutely atrocious customer service. An hour to get phone support then they may you wait more. Glitchy system that makes super payments complicated. They only offer support when trying to charge you to migrate data from another program. DO NOT RECOMMEND

I would not use MYOB at all. They do not care about the customers. I’ve spent our days 2 1/2 months trying to resolve one issue with nothing but just transfer the transfer no callbacks no communication. It’s disgusting.

Disastrous Consequences
We changed from Quickbooks to MYOB in 2023. We were offered 2 years free migration as part of the deal to come over to MYOB. We only wanted 1 year migration and we were told its 2 years or its nothing and my experience now tells me why that is the case.

MMC Convert are an Indian based specialist accounting data conversion business apparently owned by Ankit Mehta. MYOB take NO RESPONSIBILITY for the pain MMC Convert potentially could inflict on your business so BEWARE!

After 2 attempts and 6 months to convert our data between the two platforms we were left with an entire file of transactions that had the incorrect GST codes, dropped banked reconciliations, absence of transaction data, manually manipulated transaction data etc etc. You have to give MMC Convert permissions and passwords to your company file so the migration can take place.

The QA: QA is confirmed on the migration by comparison of the chart of accounts for both files. Chart of accounts match - file is successfully migrated, right?

Well, how is that possible when transactions have been altered from original, GST and taxes are imported in the incorrect category or not at all, how could the chart of account possibly match?

Well this is why more years than you actually need, must be imported. Upon having to reconcile our bank statements gain and fix every single migrated transaction imported, we would frequently find transactions witht he incorrect date on them. Dates from the same financial year yet nonetheless a different date. Change the date, fix the tax category and type in the transaction description again for every transaction and you are done after 18 months right?

Well you get to the 31st December on your bank statement and you have 2 transactions to reconcile and you find over 400 transactions in your company file for the same date??? On investigation, these transaction were brought over from many previous financial years, years not even agreed to be migrated. Delete these and your chart of accounts suddenly don't match?

Read into this the obvious conclusion and Buyer Beware. 3 years later and hundreds of thousands of dollars spent repairing the problem. MYOB couldnt care less. MMC Convert is another company not MYOB so they are powerless to help. International Courts are real helpful in bringing Indian Companies to bear on civil matters?? Don't expect any help from anyone including an accountant or book keeper and even if they could help fixing tens of thousands of transaction entries what would that cost look like? You can't miraculously fix entries altered in the background at the source code once it has already been reported to the ATO such as STP transactions so what to do?

Don't expect the ATO to help, not even to hold MYOB to account, not to tell them to cease and desist from putting other Australian Companies at risk by using MMC Convert. Don't expect the machine that is the ATO to have any empathy for the situation that you are in, they will give you some time, but the lack of understanding of the reality you face or the time it might take to remedy is void of any common sense or empathy at an organisation level.

The situation is a total disgrace! Don't even write a Trustpilot review about MMC Convert, you will get an email full of diatribe from Ankit trying to gaslight you that your experience was not as you suggested and that the review was unfair. Well in Ankits case he dealt with me personally so could not avoid the many emails and zoom meetings back and forth and the evidence complied against his fraudulent business and no surprise the communication has gone silent again.

Not sure how this happens to so many Australian business owners with this company with all the protections we are supposed to enjoy under the law. BEWARE, you have been warned, if only I was not one of the lone rangers in this MYOB experiment and I had the luxury of some other experience to warn me before falling down this hole my life would be a little different today.

I am absolutely appalled by MYOB customer service in all areas. Firstly sales was quick to the mark sending a quote over to my email so they could quickly get my direct debit details. Secondly all I wanted to do was upgrade to the next version which was called premier. I have used MYOB for 30 YEARS!!! Instead they set me up with now 2 subscriptions and tell me to wait 5 days to delete my old serial number and a message to say I cannot enter any new data entries as they will be wiped. I finally get the email saying to backup file and send to migrate to the new license. I am so annoyed I don't wish to even bother now as how long before i can use this new version of myob. I have read from someone else it was weeks. I have other staff members that need to use this also. I am currently on hold to cancel this stupid second subscription they decided to give me even though i said many times on my call I just want to upgrade. Wake up guys.....get your act together. Let's see how long I'll be on the phone today just to cancel what should be one click to cancel a subscription. The more I write this the more aggravated I'm getting!

the company is very happy to manage subscription online, until you want to cancel it. Then they only way to do so is to call their call centre. Currently on hold over an hour and waiting. Will be lodging dispute through the credit card the payment is coming from to prevent further payments being deducted. Deceptive business practices when you can not cease a monthly subscription