If I could rate this awful product 0/5…
If I could rate this awful product 0/5 I would. Don't even bother with this crap. It's not worth trying to save your money, just use Xero or anything else. Signed up for this product on advice of accountant, doesn't work at all like it's supposed to. And good luck getting ahold of support to fix the problem. 5 hours waiting on hold, 2 hours on the phone, countless emails, 3 support tickets, 2 weeks waiting for a response - nothing done to fix it. And I am having such a major issue that the product is useless in the meantime too. Oh and the worst part too - if you want to cancel your MYOB account you have to call them to do it, meaning another 2 hours on hold to get rid of it. Soul sucking company. DO NOT BOTHER WITH MYOB!!!!
Antwort von MYOB
Thanks for taking the time to share this, Jackson. It sounds like it's taken a huge amount of energy for you. Most customers are able to get up and running with MYOB and get help without the level of waiting and back and forth you've described, so we want to understand what's happened and get things back on track. When a single issue is big enough to make the software feel unusable, it's important that we look at it properly. If you're open to it, please email letsconnect@myob.com with your Trustpilot username and business name. We can then review the problem you're seeing and talk through your options from here, including if you decide MYOB is not the right fit. Thanks ^MYOB