dan iron

My account was terminated without any notice despite me being German permanent resident.

Extrem enttäuschende Erfahrung mit HHV.

Ich habe bereits am 03.06. vorbestellt und fast vier Monate gewartet. Kurz vor dem Release war die Platte dann plötzlich regulär „auf Lager“ und für Neukunden mit 1–2 Werktagen Lieferzeit bestellbar, während meine monatelang bestehende Vorbestellung erst später verschickt werden sollte.

Das Absurde daran: Jemand, der erst jetzt bestellt, kann die Platte früher bekommen als ein Kunde, der Monate im Voraus vorbestellt hat. Wozu dann überhaupt vorbestellen?

Der Digital Assistant konnte das nicht erklären und wiederholte nur Standardantworten zum Release-Datum. Ich musste schließlich zusätzlich den Support per E-Mail kontaktieren.

Und als die Bestellung endlich ankam, waren auch noch beide neuen Platten bzw. Cover beschädigt.

Monate im Voraus bestellt, gegenüber späteren Bestellungen keinen Vorteil gehabt, schlechter Support und am Ende zwei beschädigte Platten erhalten. Für einen spezialisierten Vinyl-Shop wirklich enttäuschend. Ich möchte jetzt einfach die zwei neuen und unbeschädigten Platten, für die ich bezahlt habe.

Worst custome experience

Leider eine äußerst enttäuschende Erfahrung mit dem Bambu-Lab-Kundenservice.

Ich hatte einen P2S bestellt, aber noch vor der Zustellung festgestellt, dass der X2D für meine Anwendungsfälle besser geeignet wäre. Deshalb bat ich darum, den noch ungeöffneten P2S gegen einen X2D auszutauschen und die aktuelle Preisdifferenz vollständig zu bezahlen. Bambu Lab hätte dadurch mehr Umsatz gemacht und einen zufriedenen Kunden behalten können.

Statt irgendeine kundenorientierte Lösung anzubieten, erhielt ich lediglich mehrfach dieselben standardisierten Antworten: Ein Upgrade sei im internen System nicht vorgesehen, ich solle die Annahme verweigern, den Drucker zurückschicken und anschließend separat einen neuen Drucker bestellen. Warum eine derart einfache Lösung nicht ermöglicht oder zumindest individuell geprüft werden konnte, wurde nie nachvollziehbar erklärt.

Ich habe daraufhin von meinem gesetzlichen Widerrufsrecht Gebrauch gemacht und ausschließlich die Annahme des Druckers verweigert. Zunächst wurde mir eine Rücksendegebühr von 12 € genannt. Später wollte Bambu Lab zusätzlich die ursprünglichen Versandkosten von 6 € einbehalten und formulierte die Berechnung dabei sogar widersprüchlich.

Die gesamte Kommunikation war unflexibel, bürokratisch und bestand überwiegend aus Textbausteinen. Statt einen Kunden zu unterstützen, der bereit war, deutlich mehr Geld für ein teureres Modell auszugeben, hat Bambu Lab unnötig einen Rücktransport, eine Rückerstattung und einen dauerhaft unzufriedenen Kunden verursacht.

Meine Bewertung bezieht sich ausdrücklich auf den Bestellprozess und den Kundenservice. Nach dieser Erfahrung werde ich mir sehr genau überlegen, ob ich künftig noch einmal direkt bei Bambu Lab bestelle.

I bought this wallbox (Daheimlader Smart Pro 11kW) expecting a reliable 3-phase home charger. What I got instead is a product that feels unfinished and untested. The hardware seems decent, but the software and overall behavior make it a complete dealbreaker for daily use—especially with a Tesla.

What I expected
• 11 kW charging (3-phase, 16A) as advertised
• Stable connectivity and configuration without constant physical access to the electrical cabinet
• A functional portal/app with meaningful controls
• Normal “home wallbox” behavior: keep the car available for scheduled charging / preconditioning and not randomly unlock/disconnect

What actually happened

1) Charging power is completely wrong (11 kW advertised → ~4 kW / 6A real)

Professional electricians installed it on a proper three-phase connection. Despite that:
• The wallbox only delivered around 4 kW / ~6A
• This is nowhere near the expected 11 kW / 16A (3-phase)

For a product whose core job is “charge the car,” failing the most basic promise is unacceptable. If I’m paying for an 11 kW wallbox, I’m not accepting a device that performs like a weak portable charger.

2) Setup is painful: Wi-Fi access point only works for ~10 minutes

The internal Wi-Fi/access point is only available in the first ~10 minutes after powering it on. After that:
• You cannot connect to configure it anymore
• You end up running back to the electrical box to power cycle it again and again just to access settings

For a wallbox installed in a garage, this is a terrible design decision. Configuration should be possible anytime, not only during a tiny time window after boot.

3) Web portal is basically non-functional and has almost no real features

The web portal is:
• Extremely basic
• Missing useful configuration options
• Feels unfinished and offers little to no value for a home user

It’s the kind of portal that exists just so the manufacturer can say they have one—but it doesn’t actually help you manage anything in a meaningful way.

The biggest problem: it stops charging and unlocks the charge port after ~2 minutes

This is the single worst behavior I’ve ever seen on a home charger.

After the car reaches the limit (e.g., Tesla set to 80%):
• Within about 2 minutes, the wallbox stops and then unlocks the charging port
• Meaning: the car is no longer “held” in a proper standby / connected state for scheduled charging behavior

This is the only charger I’ve ever used that does this.

Why this is a serious real-world issue

A normal wallbox should remain connected and behave predictably so you can:
• Schedule charging (off-peak electricity)
• Precondition/warm up the car before departure
• Top up to 100% right before a trip
• Keep a stable, controlled connection without constant manual intervention

With this wallbox you can’t rely on any of that. Example:
1. You finish charging at 80%
2. It unlocks/disconnects on its own
3. Later, if you want to charge again before leaving (or warm up on schedule), you must:
• Go to the garage
• Unplug and replug
• Go back home
• Wait again

That defeats the entire point of having a wallbox at home.

Also: stopping should happen only by command or by authenticating again (e.g., RFID), not auto-unlocking after two minutes like it’s a public charger trying to free the cable.

Connectivity / feature gaps (for the price)
• Wi-Fi access point doesn’t stay enabled
• No SIM option on my version (only on the 22 kW version, which is much more expensive)
• Even if it had SIM… there’s barely anything worth controlling because the software is so limited

App usefulness

The app is basically useless for a home user:
• Doesn’t add meaningful control
• Doesn’t fix the core problems (charging behavior, configuration hassle, portal limitations)

Pros (the only reason this isn’t a “0”)
• The physical build/hardware looks decent at first glance
• Installation is straightforward for electricians (but that doesn’t help if the device doesn’t behave correctly)

Who I would recommend this to

Honestly: no one, especially not Tesla owners or anyone who expects smart scheduling / predictable standby behavior.

Final verdict:

This charger feels like a raw prototype: unstable configuration process, weak/incorrect charging output, a useless portal/app, and the most ridiculous behavior of all—unlocking/disconnecting the car minutes after charging stops.

And because this was a professional installation, I’m now stuck figuring out what to do next: pay for uninstalling it, order a different wallbox, and pay for the installation all over again. If you value your time and money, go for a better-known German brand and avoid this headache. I honestly don’t know where the positive reviews are coming from.

I have got the package and found out that it doesn’t fit my system. Decided to send back, they didn’t provide any return shipping label so I had to pay for my own, they just told me that I have to print and stick some paper with a number to the box, which I did. The address provided contained some stupid instructions. I‘ve sent the package back from Germany to Italy and due to my lack of experience in international shipping I didn’t select an insurance. They now say after almost a month that they have never received it. Lost 200+ EUR. Never again will I order anything from them.

Their customer support is worst. They changed my order after I made it by switching to a nearby restaurant branch and sent me a notification in app about it. Then they started to gaslight me into believing that I ordered from the branch that I hate. Unsubscribed. No more orders for you.

Loosing packages, never on schedule, worst delivery service in the world. Why do you still exist?
I HATE DHL

I am really happy with framen. Best company in the world. Will launch your DOOH to the moon.

I pre-ordered Playstation 5 + GoW Ragnarok bundle, (order number: 1014007218) to be delivered at launch date. They Didn't deliver it in 10 days. Not replying anything helpful in the chat if anything at all, don't send a replacement. Don't care to help, only two things their support providing is long waiting time and excuses.
I don't know what to do because UPS also don't have any support. As a result - no PlayStation, no money, no idea what to do next.

Vertrauen Sie UPS niemals ein Paket an! Mein Paket hätte gestern ankommen sollen, aber es ist einfach nicht angekommen und der Status hat sich auf "Das Zustellungsdatum wird so bald wie möglich mitgeteilt" geändert. Wie lange soll ich noch warten? Ich habe eine neue PS5 mit God of War Ragnarok bestellt, um es am Tag der Markteinführung zu spielen, nicht in einer verdammten Woche!
Und ja, es ist nicht möglich, die Unterstützung zu erreichen. Sie heben es nie auf.
1ZFA70980452288371

Poor customer support, they sent me the promo-code for subscribing to their newsletter which didn't work. Wrote to the support and support never solved my issue plus was really rude. I made my order anyway and they still haven't shipped it after almost 24 hours. In general I am DISSATISFIED with this experience and will probably go with another vendor next time

Piece of crap company I don’t have any internet or cellphone connection for 4 month(!) already and they refuse to terminate my contract!

UPD: I have managed to cancel them only when I had to pay for a lawyer at Verbrauchcentrale. I didn't have any internet in my area for almost 8 month with O2. I would never recommend them. All my friends who has O2 always have some connection issues while I don't anymore because I am with the different phone provider now.

Suddenly my network stopped working because they started some repair and for more than two weeks I don’t have signal at home. Now they sent me a message that everything is fixed at my area which is not true at all. You have to wait for 45+ minutes on the line to get a hold of a support specialist.