Phil Turner

Been playing here a while now and no issues ..... Couple of big payouts, paid straight away (next day)..

Love sportsbook & nice range of games/slots & wide range of deposit and withdrawal options including crypto ...

I reached out for some help due to a temporary change in circumstances to avoid any negative consequences. The company overall were very helpful and explored numerous options to assist me but in particular;

The lady who dealt with me was amazing (exceptional) & I am sure would simply say 'i was just doing my job' That may be true but it was done in a friendly, helpful and highly professional manner with a clear deep knowledge and understanding which isn't always the case.

So thank you very much Viwe!

Been a customer for a while and have fallen into arrears... advantage are tolerant of this and have allowed me options going forward (to a reasonable degree)

Always polite & helpful even when dealing with less than ideal situations.

Ok, it's a gaming site and operates like one. You pay your money you take your chance, simple as that.

Used a new debit card recently and they asked me for a photograph to verify it, standard practice. I hadn’t seen the debit card in quite some time but do use it regularly through Google pay and PayPal. Did explain this to 7bet but they needed to see it, obviously this wasn’t possible. I ended up cancelling the card which they were able to verify and problem solved.

Took a day to resolve but no real hassle, just one of those things.

Emails were polite and frequent and as I said the issue got resolved.

I’ve had far worse experiences experience.

Thanks

It was fairly straight forward.. However, I entered a promo code that was on offer via the main site. Sadly there was another promo elsewhere that gave me more money off but the system failed to detect and override this. If i wasn't privy to this beforehand I would have overpaid.

Spoke with Amanda today, she was really helpful and understanding of my circumstances and although she was very realistic about the situation didn't make the call unpleasant. Offered me some options which I'm grateful for.

Thanks

Extremely quick connection. I was up and running within three working days from placing the order. Admittedly the property was already connected to the network so I didn't need an engineer visit but the router arrived quickly and once plugged in I was live and ready to go.

I can't believe how shocking the live chat I had today was, it was nothing short of disgraceful. I purchased a smart eCard & activated it, tried to purchase different eCard vouchers for multiple different brands as advertised (over 200) but in the prezzie app I was only able to access 14 different brands and none of the ones I wanted! So I contacted support and the agent banged 'Jam' proceeded to offer support, at least I thought so. I explained the problem in sufficient detail and the response was unbelievable, inadequate, incompetent and at times shockingly unbelievable! I was told to contact the retailer whom I purchased the card through and that was repeated throughout the chat and nothing else....... I explained again, I had the card, activated it and added the balance to my prezzie wallet successfully but couldn't access all the majority of brands advertised on the product information website (over 200) instead I only had 14 options.... I provided the order number alongside other relevant information but consistently was being told to contact the retailer for help!!!!!!! I knew they would be of no help at all as they only sell the product and prezzie are the product operators and therefore responsible any product issues but Jam was pretty much refusing to help me...... eventually going silent long enough for the chat to end without any form of conclusion whatsoever.

12 hours on I still have a issues redeeming my prezzie smart eCard....

I have a copy of the chat transcript if anyone at prezzie wants to see it before responding, below is the reference number for the chat..

[#1995330]

In conclusion you've had my money and supplied a product that doesn't operate as advertised and at the same time offering zero support ‼️

Had fallen into arrears and expected a tough phone call but the lady I spoke with (Amanda) was really nice and helpful & sorted the issue out to my satisfaction, gave me numerous options.

Thanks

Very hard to deal with when things go slightly wrong and you need a little bit of help. Not interested in the reality of your situation & make unreasonable requests for information (partners bank statements/pay slips) I've had to report them to the FCA.

Been a customer for a while now and think the concept is great. Slightly different from you standard credit card as you have to pay 25% of checkout amount from your bank at the time of purchase plus a small fee and then the balance over 3 fortnightly installments. No surprising interest at the end of the month, you know exactly where you are and it does help bridge the gap between paydays if you are running short. Pay on time or early and incredit limit increases.... They've recently introduced pay over three months which helps with those big ticket items. Slightly confusing at first but once you get the hang of it it's a great product....

It's just a site full of scammers! No real genuine people on there.

Currently trying to change my repayment date as I have a new job/salary date. What should be a simple task is becoming quite the drama! Very intrusive with unrealistic requests for information. Not the approach I would expect.

Went into the branch today on the off chance they were able to help me with a past purchase which in my opinion hadn't lived up to expectations, not having the receipt and it being almost three months since the purchase I had low expectations. I asked the lady behind the counter who was the covering manager for the day (normally in Ross on wye) what my options were if I believed the shoes hadn't lived upto expectations. Providing I had proof of purchase in some form i.e receipt, bank statement they would see what they could do for me. I located the transaction on my banking app and went back to the store with the faulty shoes. Immediately the manageress upon inspection was satisfied the shoes hadn't lived up to a reasonable expectation for the 3 months I had them and offered me a full refund or exchange. I needed a new pair so I purchased another & paid the ever so small difference.

This really made my day as I thought I didn't have any options.

Thank you Pavers and thank you 'Ross-On-Wye' 👍😉

I enjoy being a starling customer and find the app very good, easy to use. Only negativeif you can class it as a negative is debit card refunds seem to take much longer than other banks I have used in the past...