Utility Warehouse Bewertungen 

The issue I raised 14 days ago have not been completed do so and I will complete form

Engineer Jennifer was awesome did super cabling - not an easy job .

Very disappointing experience

Utility Warehouse has been extremely frustrating to deal with. Despite trying to resolve issues directly, I have experienced slow communication and negative information being reported to my credit file. I feel my concerns were not properly listened to or investigated. Customer service needs serious improvement. This is only the beginning I will keep posting my reviews.

Engineers were very quick very efficient very tidy and very friendly. I would definitely recommend the two engineers

Prices and communication excellent

Joined UW from January 2026, now My phone and broadband, energy all in one app, easy to manage

The engineers turned up on time, and very helpful, explained what the job entailed

Took advantage of the free upgrade to service.
Technicians came to do upgrade , when they left I had no broadband, wifi, or whatsap or internet. He said I needed a router and cable which should have been sent to me, he would order me one, it would come the next day, if not phone UW. So I phonedwhen nothing came. During my conversation with UW I was cut off twice so had to repeat from begining.
Third time lucky, parts ordered and recieved 2 days later. So four days later after a family member connected it all for me I am on line again.
Very frustrating not the simple connection I was promised.
To your credit the phone operatives I finally spoke to were polite and helpful.
So it was 2 stars experience for me.

I have had problems with broadband, and every time i try to phone i am left hanging on the end of the phone.

Engineers turned up on time at 8am & quickly got on with the installation. There were three in all who had to work in torrential rain but they were friendly & tidy. Internet seems to be more stable & working faster.

Only issue is the brown box on the front of the house looks awful. My property is a pale green render & it would be nice to have been given a box colour option that blended in better, rather than one that just suits brick houses. Also the cabling goes down the side of the stairs & across the skirting which looks horrendous. With a bit of effort it could have been directed through the void under the stairs & looked much neater.

Further to my review of 20 August 2026 (for a company I don't even use but are disturbing my peace of mind) I am still receiving demands for payment for bills I am not responsible for as I only moved into the property in July and have a different energy supplier. I have never been a customer of Utility Warehouse and will now avoid. Why do Utility Warehouse think sending bills in someone else's name to my address is going to get them paid? If I receive another outstanding bill I will raise a complaint with the Energy Ombudsman, so get it sorted.

Utility Warehouse is easy to contact and to get a clear speaking human being at the other end. They are always very pleasant, professional and helpful. I know other users of all ages feel the same. Would highly recommend.

Following my previous negative review about the bulky equipment used and the upset to my hpme inside and out in a supposed upgrade I was asked to contact the technical team. Waste of time.

Everything is made so easy for the older generation. Emails are easy to understand, as are SMS messages.
There is also a telephone no. Where you can speak to someone.

It’s a pleasure dealing with this company, everything under one roof!!
😊

It’s great to have most of my bills all on one direct debit and I can see how much I am paying inc broadband mobile gas and electricity. It’s really helpful. I am also so happy that I get to speak to a human when I have a query. That is amazing

After being transfer from Talk Talk to Utility Warehouse the Broadband issue I had with talk was still not resolved and I still had poor wifi connection issues
Numerous phones calls
Emails . they have been unreliable and incompetent regarding my numerous complaints.
Instread of keeping to my original contact they signed me up for 24 months contract with out my consent!!.
They have Disconnected my internet connection without my knowledge (I have been without internet connection for months)
A customer service advisor told me he Had not terminated my account.. He had gained my trust only to telling me a pack of lies!!?
Utility Warehouse are still sending me msg saying I owe them money and ignoring my emails.. And so the exhausting saga goes on.. And I don't have internet connection with them anymore
Unbelievable bad treatment I Don't Recommend it to anyone!!

Always kept up to date on account and advise of pricing per KW and daily rate.

The help that I received from Jess was amazing, she was very understanding and her tech knowledge was brilliant.