EDF Bewertungen 

Ne faites pas le prélèvement automatique c'est des voleurs problème automatique bien sûr 2 prélèvement dans le même mois à 1 semaine d'intervalle ils me mettent bien dans l'embarras j'ai des factures à payer et la une ne le sera pas à cause d'EDF une honte je suis très très en colère

Je remercie Marine, une conseillère qui m'a aidé à établir un contrat correspondant à mes attentes. Elle a fait preuve d'une grande patience et d'une réelle écoute, contrairement à un autre conseiller d'EDF qui m'a raccroché au nez.

Brandon was friendly, polite and very helpful. Explained what he was doing every step of the way to make sure I understood and was happy to proceed.

I am very grateful for my experience with John Allan. After days of struggling to get my electricity back he was on top of it and understood where the problem came from instantly. An hour after, my power was back on! I am very happy about his professionalism and kindness throughout this stressful moment. More, I would definitely be happy to chat to him again if something else had to happen (fingers crossed it won’t!!)!
Many thanks again !!

I have a working smart meter that sends regular readings to EDF, and I pay by direct debit as instructed.

In May, I noticed that I had not received an energy bill since December 2025. Concerned that I might be falling into debt, I asked EDF to provide monthly bills. Instead, they turned this simple request into a much worse situation.

After repeatedly chasing EDF by email and asking for answers, I have now:
1. After a six-week delay, a bill covering January to 7 July appeared and showed a large credit. I was briefly relieved.
2. I then received a bill covering just 10 days.
3. Next came a 20-page bill dating back to 2023, with no explanation. Based on the following bill, it appears to cover another 10-day period, yet it is impossible to understand.
4. I now have a bill covering 23 days for electricity and 27 days for gas, with no explanation for the different billing periods.
My request for monthly bills has still been ignored.
I have repeatedly asked EDF why I received a bill dating back to 2023 and why its charge for roughly 10 days is twice that of the latest bill covering 23/ 27 days. EDF just says ‘the meter readings are correct ‘ and is not investigating further.
After five months and more than 10 emails, I still do not have monthly bills.
I also appear to have been charged incorrectly, but the bill is so confusing that I cannot determine how or why.

If you are considering EDF as your supplier, take this as a warning.

If EDF responds to this post with a generic, AI-generated message telling me to contact them for help, it will only reinforce how poorly they have handled this matter and how little concern they have for their customers.

I tried it and it still not working

Nasty, aggressive, vindictive, bullying, rude, obnoxious, expensive.

Had problems with sending EDF my feed in solar meter reading. This was the second quarter the website failed, contacted EDF and the following day the issue was resolved.

Lyndsey was excellent and a big help

It was a great experience to talk to Steve. He was straightforward, down to earth and very easy to deal with. Not only this, but he actually got the job done and kept me informed throughout the process. I’ve had a bad experience previously and it has been totally different since coming over to EDF and Steve has reinforced my positive opinion. It’s early days but the experience so far could not have been better really and in stark contrast to the previous supplier, where the people I dealt with were very friendly and polite but nothing ever got done and my problem was not resolved over several months. This was very poor and in hindsight I wish I’d switched to EDF much sooner. My previous supplier seemed to focus on the problem and never get it sorted. Whereas EDF seem to get things done. Steve’s whole approach was uncomplicated and reassuring. I’m hoping this will be the start of a much happier relationship with my Energy supplier and if so, I’m likely to remain a customerfor a long time.

The person who took my call was very patient and understood everything. The transition of the account from the tenant to my company was easy without any misunderstanding. I was relaxed and positively impressed.

No hassle. Short wait for phone reply.

Helpful customer service that are keen to resolve issues.

Always efficient and prompt, thankyou.

Firstly I have to mention Jo who made my life easier, a few months back I lost my Google account and my email address which I've had for years, for some reason Google took it down, I tried everything to retreave it without success, so I had to more or less start all over again, I lost dozens of passwords etc. As I have pay as you go with edf, I would always top up on the edf app, I had to give them my new email address so as to start all over again, new password etc. I have been with edf for a number of years without a hitch, very easy to deal with, my only gripe is when you get to speak with someone from another part off the world, quite often I find them difficult to understand, but all in all very much recommended.

Estimates manipulated on their favor always and after 10 years of data they have

Excellent service received from 0ladimeji. Meter reading dealth with on the same day sent in. Efficient Competence service

The help after my power was of for two days, paying to wrong address and Hazel helped me with the whole day process

My experience with Edf was made so wonderful by having the pleasure of Gordon helping me. My (80 year old and deaf) husband was trying to put in the solar panel reading but didn’t manage on the internet so he phoned and luckily Gordon was on the other end. I explained what was wrong and he very very patiently helped and he understood some older people struggle to use the internet so thank you Gordon you were very knowledgeable patient and understanding. Here’s hoping it’s you on the phone when my husband tries again in three months with our next reading 😂