Andrew K

Update: Nachdem ich mich direkt an TeleClinic gewandt und die Angelegenheit eskaliert habe, wurde mir die Beratungsgebühr erstattet. Ich passe meine Bewertung entsprechend leicht an – das grundlegende Problem der fehlenden Transparenz in der App bleibt jedoch bestehen.

Ich hatte einen Termin über die App wegen Muskel- und Hüftschmerzen gebucht – die App bietet dafür explizit Beratungsoptionen an. Das Gespräch mit dem Arzt dauerte etwa 2 Minuten, und am Ende hieß es, dass online keine Physiotherapie-Verordnung ausgestellt werden kann.

Für diese 2 Minuten wurden mir 38,87 € berechnet. Wäre das vorher klar kommuniziert worden, wäre ich stattdessen direkt zu meiner Hausarztpraxis gegangen und hätte mir Zeit und Geld gespart. Stattdessen bietet die App aktiv Konsultationen für genau solche Beschwerden an, obwohl die naheliegendste Behandlung (Physio-Verordnung) darüber gar nicht möglich ist.

Frustrierende Erfahrung und schlechtes Nutzererlebnis – hier muss dringend nachgebessert werden, entweder bei den angebotenen Leistungen oder zumindest bei der Transparenz vorab.

BUYER BEWARE. I had a terrible experience with this company. The quality of my mattress did not hold up. We fought about it for months after they wouldn't initially refund me. Eventually they complied, and additionally sent me a mattress topper and requested I remove my review. The mattress topper is terrible. I don't recommend anyone accept their offer. I'm now left with an awful mattress and sagging mattress topper. Save yourself the headache and invest in a better brand.

I am currently waiting 13+ weeks for a response to a claim. This claim needs authorization so that a surgery can take place. I have been following up with Ottonova every week, and they tell me they will escalate it internally. Still, nothing happens.

My experience with Ottonova, when everything works correctly, is fantastic. I have otherwise been a happy customer for several years. It's a great digital product that makes navigating the German healthcare system a breeze. That said, given their current backlog and lack of resources, I don't currently have a lot of faith in the company. It's a pity to have to escalate via formal complaints to warn others about the services.

This appears to be a scam website. I purchased a Kobo E-reader, received a confirmation email, and then never heard from them. I tried to contact them via email and by the phone number listed on their website. I am in the process of disputing the transaction and will formally request the website be taken down.

Extremely impressed with the service! Fast delivery, really high quality colour print, and great price.

I really like the Douglas sofa I purchased from SOFACOMPANY, and overall I had a good experience with the company and my visits to their Berlin showroom. I was debating between the 3-seater Douglas and Astha sofa styles, and in the end I believe the Astha style would fit better in a studio space.

The delivery time for a custom sofa was faster than expected. The only thing to note with the delivery is that the sofa legs do not come pre-installed, so you will need to do this yourself. The delivery company offered to do this for an additional €50.

When I placed my order the sofa came with two promotional pillows, and unfortanetly the quality of these was quite disappointing. I chose the Inez style, measuring H: 50 cm x B: 50 cm. The pillow filling is duck feathers, which makes the pillow soft and unable to retain its shape. As soon as you sit on these pillows they sink in and become flat. Unfortanetly, the only solution offered was to "return" these items.

Had to return a pair of SoundSport in-ear headphones which were defective and broke after 8 months of use. During the exchange process, Bose shut down their Canadian warehouse (August 2016), which has resulted in over a 1-month delay on receiving the replacement headphones. The customer service team has provided numerous incorrect shipment dates, and given me the complete run around without any resolution. I was initially informed I would receive the replacement headphones within 10 business days of returning the defective pair. This date was grossly incorrect. Wait times to get through to the customer service phone number have been between 30 minutes to 1 hour. Supervisors are unable to provide any assistance or an anticipated delivery date. Buy your headphones elsewhere.