Philip Holmes

I booked an MOT at Hounslow on line, which was so easy as I could reserve my best time: The payment was easy. I was greeted by a very friendly team and the MOT was completed effectively.

I used The Pet Passport Service for the first time from Bournemouth to France. Ordering and paying was simple and Ezequiel was superbly helpful and contactable. Highly recommended. I will be using them again for my service dogs export Licence.

I travelled abroad and bought an international bolt on package. I arrived in Argentina and had n network nor could receive any OTC. Hence I was unable to bank, contact O2/ Virgin or do anything. I finally was able to lend a mobile and after 2 days of trying to get through (2 calls dropped after 20 minutes) I did get through and my connection was slowly restablished. I submitted a formal complaint and they have failed to reply to my messages. I have no option to start legal proceedings under schedule 2 pf the 2015 CPA.

Very expensive. Very large. Very impersonal. AVOID QT ALL COSTS

I have been a customer for around 15 years at the Hounslow franchise.
I have seen the service slowly deteriorate.
Yesterday I flew in from a long haul flight urgently seeking to replace broken glasses before driving, only to be told that it would take 5-6 days. I realised that the franchise structure has no control over their stock levels and cash flow has forced longer and longer delays.
I am undecided whether or not to return as a customer. Their price point is good, but service no longer is.

We have been active members of HomeExchange for around 7 years. And have had the opportunity to visit and meet many different places and people. It is a highly recommended and varied way to travel either for second home owners or even for single home owners too.

Tom Ellis and the wider Key Currency team are amazing. They all make currency transfers and transactions so easy & secure. Highly highly recommended.

Although I’m normally a lover of Uber. I visited Filey and after waiting 15 minutes, honestly 15 minutes was told, they had no drivers. Oh and by which time they had taken the money from my card…

We are new clients of Verisure as of yesterday. The response and installation was simply impeccable. The engineer was knowledgeable and experienced. Making sure were consulted on all locations and arranged a follow up to ensure we were confident and the system functioned correctly.
If only more companies were like Verisure 🤞🏻

The disability access team repeatedly offers conflicting and misleading justifications for excluding 75% of disabled passengers from flying.

British Airways new policy dates 1st Feb 2024, on travel for its disabled passengers is discriminatory and its justification for the new policy is disingenuous at best and mistruthful at worst.
Based on data from CAA, British Airway’s has adopted a new policy which they know WILL EXCLUDE 75% of its DISABLED PASSENGERS.

Super quick, solid, structured suggestions.

After consolidating several pensions I selected TP to support me with a pension transfer. Their service and platform in the last year has been exceptional. And the performance of investments were respectable during these turbulent times.

I am a discerning consumer and celebrate good service and desist suboptimal service. Key Currency is well governed and takes its compliance seriously, BUT it does so seamlessly with amazing customer service. It’s traders make regular contact and check everything went well. Highly recommended.

Update 18/11/12: after the situation below, I was impressed to receive a call from a Director at Abbeygate, who requested copies of all correspondence. He underscored that whilst they are brokers and not claim decision makers, it was clear the indemnity was agreed. And within 48 hours the claim was settled in full. Hence I have updated my review from a 2 stars to a 5 stars, on the basis that things do go wrong from time to time, but the true litmus test for quality is effectively resolving the mistakes. And I’m my opinion this was done to an exemplar standard here. Update; so below I receive a response from the Portuguese Division, who clearly has access to my file, yet didn’t even say they would ask their Spanish colleagues to resolve. Further example of a company more keen to take fees than offer a service, either from Portugal or Spain, the corporate culture appears to be consistent.
Further to a fuse board fire at our home, some 4 months ago, the claim partners used by Abbeygate have failed to act timely and after almost 6 weeks of finalising the claim, there has been zero communication.
I have paid all our payments in a timely and accurate manner and regrettably this is not reciprocated by Abbeygate or it’s 3rd parties. I strongly suggest all prospective and current customers to ask what is their contracted timescale to settle claims before renewing or starting a new policy.

Update; so below I receive a response from the Portuguese Division, who clearly has access to my file, yet didn’t even say they would ask their Spanish colleagues to resolve. Further example of a company more keen to take fees than offer a service, either from Portugal or Spain, the corporate culture appears to be consistent.
Further to a fuse board fire at our home, some 4 months ago, the claim partners used by Abbeygate have failed to act timely and after almost 6 weeks of finalising the claim, there has been zero communication.
I have paid all our payments in a timely and accurate manner and regrettably this is not reciprocated by Abbeygate or it’s 3rd parties. I strongly suggest all prospective and current customers to ask what is their contracted timescale to settle claims before renewing or starting a new policy.

Avoid Santander at all costs via Trussle - their customer service simply does not exist, and regrettably Trussle has limited authority or desire to manage their autocracy. Santander relentless unreasonableness requests for information is never justified or challenged by Trussle (who we pay to act on our behalf). Overall we like Trussle yet have unresolved reservations around their management policies. Our review may change/ improve in due course, but for now (as at 29/04/2022), we are totally dissatisfied with Trussles association with Santander and if we had known the process for a simple remortgage would take over 3 months, we would have gone elsewhere.

We considered ourselves to be pretty demanding customers, after successfully taking legal action action parcel2go (who were abysmal in our experience).DHL Express excelled our requirements, in terms of customer care, communication, an amazing tracking system, and navigating unexpected problems. We selected DHL Express after listening to advice from friends and contacts in Buenos Aires. I would happily have paid double. Truly wow, from a customer customer, who sets their standards high.

Superb customer service - not the cheapest insurance, but worthwhile.
We purchased their long term travel insurance, whilst in Argentina, for their mid cover package. There were other cheaper insurers, at the time.
We found ourselves stranded in Argentina, due to the global lockdown and on two occasions True Traveller extended our cover by 31 days, ie 62 days in total, free of charge, in response to the CV pandemic.
We intend to obtain a follow on insurance, after this period, but wanted to share their customer services team were incredibly receptive and understanding. 100% for human contact and support, and 95% for value for money. There should be more companies like these.

Choose another agent.
I have limited respect for this property management organisation after their representative made written & disparaging comments about me and my partner, (who by the way were being employed as our freehold agents). These comments were subsequently released in error within other 3rd party correspondence, which evidenced these actions. When Foxes challenged about their behaviours and their governance arrangements associated with GDPR, they did not respond for approximately a year and to date have failed to release all data and information they hold on file. We are currently considering whether taking further legal action is necessary, or simply encouraging our Board of Directors to have them removed. In the interim we intend to progress a formal complaint to be independently investigated by their governing body.