Vistaexpert Reviews 

Reply from Vistaexpert

Jun 15, 2026

Dear Customer,

We are sincerely surprised by what we are reading, as such a statement in no way reflects the standards of our Customer Care—renowned for its speed and efficiency—nor our shipping procedures, which are all strictly tracked.

Unfortunately, due to the nickname used for this review, it is impossible for us to trace your customer profile in any way to check what happened.

Regarding your difficulty in reaching us, we would like to point out that our customer support service is always active, easily accessible from our website, and responds to every single request daily within a very short time. If you have not received a reply, it is almost certain that your communication was sent to the wrong channel, or that our reply emails (including the automated ones containing your package tracking code) ended up in your Spam/Junk folder, which we always suggest checking.

Our priority is to resolve this misunderstanding immediately. We therefore invite you to contact us right away via email, making sure to provide us with your order number or the full name used for the purchase.

Sincerely,
Vistaexpert Customer Care Team

Reply from Vistaexpert

Jun 2, 2026

Dear Customer,

We completely understand that receiving unexpected customs fees can be an unpleasant surprise, and we are sorry for your disappointment. However, we would like to clarify our commitment to absolute transparency, especially since, unfortunately, we were unable to find any order in our system under your profile name to verify your situation directly.

When making intercontinental purchases (in your case, from the United States to Italy), import duties are applied directly by the customs authorities of the destination country and do not depend on the sellers. Because we know that not all customers carefully read the Terms and Conditions before ordering from so far away, we do our best to help: this is why, when duties are expected, we always insert a very prominent yellow warning right on the checkout page, making it virtually impossible not to be informed before paying. If, in your case, there was no yellow note, it means that no additional cost was expected for that specific route.

If there was an error on the courier's part, or if you had any doubts before completing your purchase, you could have simply contacted our customer support to check it together. We therefore invite you to message us privately with your order number: we will be happy to check if there was an anomaly and review the details of your order with you.

Best regards,
Vistaexpert Customer Care Team

Reply from Vistaexpert

May 13, 2026

Dear Customer,

Thank you for sharing your feedback, which provides us with the opportunity to clarify this matter. We categorically deny your claim: our company commercializes exclusively brand-new and original sunglasses, purchased directly and solely from the official distribution channels and brand suppliers. Every product is carefully inspected and shipped complete with its original packaging, case included.

Unfortunately, it is not possible for us to trace your order or verify your purchase details using your username on this platform (including the specific model ordered, which, depending on the manufacturer's specifications, may sometimes include a soft microfiber pouch instead of a hard case).

We hope to have provided you with all the necessary information and, for any future assistance or to perform the appropriate verifications on your specific case, we remain at your complete disposal via email through our customer service.

Kind regards,
Vistaexpert Customer Care Team

Reply from Vistaexpert

Jun 2, 2026

Dear Annamaria,

We are sincerely sorry to hear about your disappointment, as our goal is always to provide you with a pleasant and transparent shopping experience. However, we would like to clarify the points you raised, both to reassure you and to provide all the necessary information.

All our products, including the Oakley sunglasses you purchased, are 100% original, certified, and sourced exclusively through official channels. Every model from this brand features different characteristics, materials, and weights; for this reason, it is entirely possible that the specific item you received did not match your personal preferences or the feel of other models you may have tried in the past.

Regarding your refund, the €8 deduction was not an error, but rather the standard shipping fee for the return service, as clearly stated in the terms and conditions accepted at the time of purchase. The refunded amount was therefore calculated automatically and correctly in accordance with our store's official procedures.

We hope this clears up any misunderstanding, and we remain at your complete disposal should you need any further information or assistance.

Kind regards,
Vistaexpert Customer Care Team

Reply from Vistaexpert

Apr 2, 2026

Dear Liudmyla,

Thank you for sharing your feedback. We are sorry to hear about your dissatisfaction. However, we would like to clarify the handling of your order to ensure full transparency of our process. Following your report, the item was carefully inspected by our specialized technical department, and the inspection confirmed that the product is fully compliant, with photochromic lenses that function correctly and match the description provided at the time of purchase.

As no manufacturing defects were identified, we are unable to approve a free return. Furthermore, for orders over 300 Euro, our Terms and Conditions require that returns are processed via insured shipping, as agreed at the time of purchase.

We hope we have provided all the necessary information and remain at your complete disposal for any further clarification.

Kind regards,
Vistaexpert Customer Care Team