Mr Carruthers

Great Customer service

I have used Vista a few times, and they will ship the the UK pretty quickly, if you have issues the customer services team are pretty good at solving my mistakes again!!

So finding the part for my hoover was relatively easy and well priced but the biggest issue is that they use Yodel for the delivery service and they are terrible, It has been almost a week and still do not have my parcel.

I would have given them 5 stars, but they use Yodel and it is why I have knocked them down, as I am currently speaking to Yodel and they still have not attempted to deliver my parcel

Octopus definitely has to be the best service provider on the market, they make everything so simple and easy to understand, they really do take the pressure off

So where do I start, first beware of using them, they will over charge you every month, and you cannot set up a direct debit, so you will need to pay by card and they take the payment out on different dates.

I have left them, and on my monthly bill, it shows that I did not use my monthly entitlement, so when I received my final bill, I was absolutely amazed to see them that I still owed them £350, considering I was paying £170 per month.

You will also find it hard attempting to leave them, as they want to give you extra charges and they will attempt to bully you into staying with them.

I have been waiting for the 8 weeks, expecting to see if I was due any refunds, but never expected for me to be owing them £350.

Now, the customer service team are exceptionally good and setting up with them is so easy, but honestly, it is not worth the heart ache

I feel like the only option will be to take them to the energy ombudsman.

So at first the company seems to take care of everything for you, they do arrange, your meter readings, and water charges with ease.

But don’t be fooled, they only take debit card payments and cannot be arranged by direct debit, so you have zero control over your account, the next issue is they are so expensive, I was paying 25% more and your account dashboard is so difficult to navigate, that you do not know if your in credit or debt, this is even if you have smart meters in your property.

I have moved house and bought a place, and they tried to force me into remaining with them, as they had moved my contract and the contract is tied to you and not the property.

I have now been fighting with them for 7 weeks, to find out if my account was in credit or debt, and they will not release any funds for 12 weeks.

I would say, do not use them, the customer service staff are extremely helpful but the company policy and refund policies are designed to trap you with them, even though this is a community energy plan, it does work out more expensive and you will always be paying too much.

It was my first time and I was like a fish out of water, so felt a bit awkward. But the night was alright, and talking to everyone was extremely quick, obviously people had not turned up and we were all done in a hour.

The event wasn’t sign posted, and the venue was so cold.

But I am glad I went, and would probably go again

Dont be expecting anything great, I have the boiler care package from British Gas, not only does it take them 5 days to come out for an emergency but they did not fully repair the fault, my boiler still isn't at full pressure and it still drips.

Great courses, learn at your own speed and get recognised qualifications

excellent customer service and looking forward to the sofa arriving.