Amevista Reviews 

I bought a pair of Prada sunglasses from Amevista, only to find they arrived with clear manufacturing flaws and misprints. Knowing they were defective, I immediately initiated a return following Amevista's exact company policy, which explicitly states to use a traceable, reputable courier. I spent my own hard-earned money on high-quality packaging and booked a premium international service with DPD. I filled out all customs documentation perfectly, declaring it as a retail "Return" with the correct international commodity codes, and securely attached three physical copies of the commercial invoice to the outside of the mailing bag.

This is where the nightmare began. The package made it swiftly to the EU gateway customs hub in Oirschot, Netherlands, where it has now been completely frozen in a holding loop for weeks.

According to DPD’s official tracking logs and system advisors, the parcel is blocked solely because it is awaiting tax ID electronic validation and contact sign-off from the receiver, Amevista. DPD has officially confirmed to me that their customs computer has repeatedly sent automated notifications, emails, and SMS text alerts directly to Amevista’s corporate lines to clear the package.

When I contacted Amevista customer service to alert them, an agent named Asia flat-out lied to me, sending copy-and-paste automated scripts claiming they "cannot intervene" and that customs is "completely independent." This is a blatant, deceptive tactic to avoid dealing with non-EU returns. They are intentionally ignoring the electronic pings from DPD, hoping the package will sit at the border until my 30-day return window expires so they can legally refuse my refund.

Looking at other recent Trustpilot reviews, it is clear I am not alone—this is a systemic, calculated scam to trap UK and non-EU buyers. They force you to pay for a return, ignore the courier's border notifications, and let the package bounce back to the sender so they can keep both the product and your money.I have now sent a final warning to their team. If they fail to answer DPD and clear this package, I will be taking my full paper trail, proof of postage, DPD chat transcripts, and email logs straight to my bank to initiate a formal chargeback dispute for retailer return refusal.

Do not trust this company. Their cheap prices are a trap. Save your sanity and buy elsewhere!

Extremely disappointing experience. My order has been delayed multiple times and still hasn't been dispatched. Every time I contacted customer service, I received a different explanation, and despite the item supposedly not being available, it continued to be advertised on the website as available to order.
When I asked to cancel due to the ongoing delays, I was told this wasn't possible because my order had already been "processed", even though they admitted they were still waiting for the product themselves.
The communication has been inconsistent, and I've been left chasing updates with no clear answers. After exhausting all options with customer service, I had no choice but to raise a dispute with my bank.
I expected much better from a retailer selling luxury brands. Unfortunately, based on my experience, I wouldn't recommend ordering from Amevista.

Brilliant easy and fast delivery

Was happy for my purchase - fast and well delivered. However with my second purchase that was unfulfilled because of out of stock, the customer support initially rejected my request for a money refund and asked to offer credits instead which was absurd in my opinion. Thankfully in the end it was solved with a cancellation of the order and a refund so all good.

Good product/price including options. Seamless delivery.

Fast delivery , document of authentication included great item !

Sunglasses perfect, fast delivery! Love Amevista🤍

Just received my 2nd pair of sunglasses and cannot fault the service. Lovely pair of RayBan’s well packaged in original packaging and in great condition as you would expect. Now time to shop for a 3rd pair!!

Fast and convenient

A simple process from start to finish. Order made, UK shipping included, tracking included, duty included, 10% off next purchase included, what could be simpler. Very happy customer

Easily ordered superbly priced and quick delivery with a reputable delivery company

Great experience. Quality product, and arrived on time.

Excellent product and quick delivery....sunglasses as described

Fantastic service, fast postage, would recommend.

Super fast delivery and thoughtful packaging

Great price, awesome products and quick delivery - what more do you need.

Everything went pretty well from ordering to delivery. Fast shipping and great service. Highly recommended!

Cheapest website I have seen for genuine ray bans. Delivery was quick. Would order again.

Excellent and much cheaper than retail prices