Bassol Optic Reviews 

13,543
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,644 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers found products to be genuine and of excellent quality, often comparing them to items from branded stores. People frequently highlighted the competitive pricing, noting significant savings. The delivery service was consistently praised for being fast and efficient, with many orders arriving surprisingly quickly. However, some customers experienced issues with specific delivery carriers, including delays, failed attempts, or packages marked as delivered but not received. A few people also mentioned significant order processing delays, sometimes due to missing items or incorrect products, and were dissatisfied with unexpected customs fees or unclear information regarding total shipping costs.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently praising the fast and express shipping,... See more

Product

Customers consistently note positive experiences with product quality, with many reviewers praising the... See more

Price

Customers consistently report satisfaction with the pricing, often finding products at competitive rates,... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers praising the super easy and smooth... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Genuine product, arrived in a few days. Only minus: UPS demanded a signature from me, myself and I at home delivery. My wife wasn't even allowed to sign while I was not at homd. After negotiating she... See more

Company replied

Rated 5 out of 5 stars

Very happy with my purchase and glasses! Great communication and with live pictures to see how the lense color looked on frame. The shipping times were surprisingly quick and even contained some extra... See more

Company replied

Rated 5 out of 5 stars

Everything came as promissed. A little delay due to the fact, that the product did not pass the manual quality control at Bassol Optics, so they decided to order new pair from manufacturer, which is n... See more

Company replied

Rated 5 out of 5 stars

Even though my concerns about the initial delivery date just bounced off the AI, once a human took over the case, I got proper updates, and the product finally arrived just one day late. The packaging... See more

Company replied


Company details

  1. Glasses Store
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Optician
  5. Outlet Mall
  6. Sunglasses Store

About Bassol Optic

Written by the company

Sunglasses
Prescription Glasses
CHANEL In Bassol Optic we have been dedicated to optics for more than 20 years. We have always tried to surprise you with our products, but above all, offer you the best solutions to your needs. Our vocation for optics and trends allows us to evolve as a company and keep abreast of the latest developments in the sector. You can visit us in each of our physical optics as well as in our Online Store with worldwide shipping of Sunglasses , Prescription Glasses.

NEWSLETTER

Written by the company

-5% EXTRA.

Express delivery | Envio express

Shipments in 3 days to the whole world | Envíos en 3 días a todo el mundo

You will receive your package in a maximum of 3 days anywhere in the world, after making the purchase of products in stock. | Recibirá su paquete en un máximo de 3 días en cualquier parte del mundo, después de hacer la compra de productos en stock.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(13,543)

3,513 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect

Perfect! Incredible fast delivery of a high quality product for the lowest price.

July 9, 2026
Unprompted review
Bassol Optic logo

Reply from Bassol Optic

Thank you so much for the fantastic review! We are delighted to hear that you enjoyed the quick delivery and quality of your product.

Rated 5 out of 5 stars

Very professional company

I thought I’d have a straightforward online purchase with no real contact with the brand. They went above and beyond my expectations. I had a query about taxes and they were on it straight away and replied to me very quickly. I was never left with any doubt as they reassured me with their reply. I highly recommend them and will definitely shop with them again. Excellent customer service. I mainly dealt with Francis

July 13, 2026
Bassol Optic logo

Reply from Bassol Optic

Thank you so much for taking the time to share such a detailed and kind review! We are thrilled to hear that our team exceeded your expectations and provided you with fast, reassuring service. We truly appreciate your recommendation and look forward to welcoming you back again soon.

Rated 5 out of 5 stars

I’m extremely happy with my purchase

I’m extremely happy with my purchase! The sunglasses are excellent quality, stylish, and exactly as pictured. They fit perfectly, and are very comfortable to wear. The price was great for the quality, making them excellent value for money.. My order arrived quickly, was well packaged, and the delivery was smooth and on time. Overall, a fantastic shopping experience!! I would definitely purchase from them again and highly recommend them.

July 13, 2026
Bassol Optic logo

Reply from Bassol Optic

Thank you for your review! We are delighted to hear that you love your new sunglasses, their fit, and the fast shipping. We truly appreciate your recommendation and look forward to serving you again in the future!

Rated 5 out of 5 stars

delivered fast

delivered fast, clean, no issues, respect!

July 13, 2026
Bassol Optic logo

Reply from Bassol Optic

Respect! Thank you so much for the feedback! We are thrilled to hear that your order arrived quickly and in perfect condition. Enjoy your purchase!

Rated 1 out of 5 stars

Order delayed, no shipping update and poor customer service

I placed my order on July 10, with an estimated delivery window of July 16–20. After the purchase was completed, the delivery estimate was changed to July 20–22.

It is now July 22, almost two weeks after I placed the order, and I have still not received any confirmation that the item has even been shipped. When I contacted customer service to ask about the status of my order and when I could realistically expect it to be dispatched, I received only a vague response that provided no useful information. They did not clarify whether the item was in stock, when it would be shipped, or what was causing the delay. After that, they stopped responding altogether.

I am now left in complete uncertainty, without knowing whether the order will be shipped, when it might arrive, or whether I will receive a refund if they are unable to fulfil it.

This has been an extremely frustrating and disappointing experience. I would not recommend ordering from this website, particularly if you have any alternative.

July 22, 2026
Unprompted review
Rated 1 out of 5 stars

Scammers...took my money

Scammers..I ordered sunglasses on April 30th. It's now July 22nd and when I've kindly emailed asking to cancel my order and simply get a refund (as I was never notified this would be some type of pre-order or anything of the sort), i've been ghosted for months with no response from anyone. Hundreds of £ down the drain and I'm furious. Avoid them at all costs.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

The length temples.

The delivery was very fast. This sunglasses met my expectations. The right and left temples are the same length. This is how business supposed to be done.

July 21, 2026
Unprompted review
Bassol Optic logo

Reply from Bassol Optic

Thank you for sharing your experience! We are glad to hear that your sunglasses arrived quickly, met your expectations, and were in perfect condition. We appreciate your feedback and hope you enjoy your purchase!

Rated 5 out of 5 stars

Very happy with my purchase

Great experience from start to finish! The sunglasses arrived exactly as described, were carefully packaged, and the quality exceeded my expectations. Customer service was responsive and helpful throughout the process. I would definitely order from Bassol Optic again.

July 13, 2026
Rated 5 out of 5 stars

I had been waiting a long time for the…

I had been waiting a long time for the green Chanel sunglasses, but then they quickly arranged a swap for the grey ones; they arrived in just one day—super fast! 👌
It’s a great site; this isn't the first time I've bought glasses there. 😊

July 14, 2026
Unprompted review
Bassol Optic logo

Reply from Bassol Optic

Thank you so much for your kind review and for choosing us again! We're delighted that our team could quickly assist with the swap and that your grey Chanel sunglasses reached you so fast. Enjoy your new pair, and we can't wait to welcome you back next time! 😊✨

Rated 5 out of 5 stars

Perfect

Perfect. Fast delivery, product as described.

July 17, 2026
Unprompted review
Bassol Optic logo

Reply from Bassol Optic

Thank you so much for your feedback! We're delighted to hear that your order arrived quickly and met your expectations. Enjoy your purchase! 😊

Rated 1 out of 5 stars

I didn't receive my order.

I didn't receive my order.
wrote emails and called, I'm not able to create an investigation with the delivery service and didn't receive any feedback from Bassol Optic.

July 14, 2026
Unprompted review
Bassol Optic logo

Reply from Bassol Optic

Dear customer,
We are very sorry for this situation with your delivery. Our Customer Service team confirms that your case is already being processed. We hope to resolve this matter very shortly.
Best regards
BASSOL OPTIC

Rated 5 out of 5 stars

Very pleased with my glasses

Very pleased with my glasses, there was a slight delay but customer service was extremely responsive and attentive.

July 9, 2026
Bassol Optic logo

Reply from Bassol Optic

Thank you so much for your feedback! We truly appreciate your patience regarding the slight delay and are thrilled to hear that our customer service team was able to help. Enjoy your new glasses! 😊 Glasses

Rated 5 out of 5 stars

Amazing glasses and fast delivery.

Amazing glasses and fast delivery.

July 13, 2026
Bassol Optic logo

Reply from Bassol Optic

Thank you so much for your great review! We're thrilled to hear that you love your new glasses and that the delivery was fast. Enjoy them! 😎✨

Rated 5 out of 5 stars

Always fast in delivery even though…

Always fast delivery even though it’s international delivery. I have always received my sunglasses within 2 days. Such quality products and excellent price will always buy from here.

July 13, 2026
Bassol Optic logo

Reply from Bassol Optic

Thank you so much for being such a loyal customer! We're thrilled that our international shipping reaches you so quickly and that you're happy with the quality and prices of your sunglasses. We look forward to serving you again! 😎✈️

Rated 5 out of 5 stars

Great place to get your sunglasses

Very easy to buy, professional assistance if needed from Bassol team.

July 10, 2026
Bassol Optic logo

Reply from Bassol Optic

Thank you so much for your wonderful review! We're thrilled to hear that you had such an easy shopping experience and felt well taken care of by the Optica Bassol team. Enjoy your new sunglasses! 😎✨

Rated 4 out of 5 stars

Well priced and received in timely…

Well priced and received in timely manner. Congratulations Spain!!!!

July 19, 2026
Unprompted review
Bassol Optic logo

Reply from Bassol Optic

Thank you so much for the fantastic feedback! We're thrilled that you were happy with the pricing and the prompt delivery. And thank you for the cheer—congratulations indeed! Enjoy your purchase, and we look forward to serving you again! 😊📦✨

Rated 5 out of 5 stars

Excellent service

Excellent service, very good comunication

July 10, 2026
Bassol Optic logo

Reply from Bassol Optic

Thank you so much for the great feedback! We're thrilled to hear that you had a wonderful experience and that our communication met your expectations. Enjoy your purchase and we hope to see you again soon! 😊✨

Rated 5 out of 5 stars

Great deal and glasses as well.

Great deal and glasses as well.

July 3, 2026
Bassol Optic logo

Reply from Bassol Optic

Thank you so much for the fantastic review! We're thrilled to hear that you got a great deal and are loving your new glasses. Enjoy wearing them, and we look forward to seeing you again! 😎👓✨

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