EMSense Reviews 

4,990
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 4,700 reviews, reviewers had a great experience with this company. Customers truly love the foot massager, finding it exceptionally comfortable, very easy to use, and highly effective at reducing pain, swelling, and numbness in their lower legs and feet. Consumers note that the device heats up nicely and provides a deeply soothing massage that significantly improves daily mobility and relaxation. However, some people mentioned frustrating issues with the ordering process, noting that extra items were frequently added automatically and refunds were difficult to obtain. A few reviewers were not happy with refund delays and customer support, stating that getting their money back took far too long.

What people talk about most

Product

Clients share positive opinions on product, noting that it helps effectively reduce swelling, soothe aches,... See more

Quality

Consumers find quality to be positive, noting that the device looks stylish and comfortable while doing a... See more

User experience

Customers report positive experiences regarding user experience, highlighting that the device is easy to... See more

Order

Reviewers highlight ambiguous aspects of order processes, as some consumers report unexpected extra items or... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers reporting timely shipping,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My original review was negative because of the ordering process which added on an extra set and I was over charged. I contacted Customer Services who sorted this out quickly with a refund. I have rece... See more

Company replied

Rated 4 out of 5 stars

Bought massager because of ankles swelling during day, have not used much yet but notice improvement after use. One complaint is difficulty in getting foot into massager.

Company replied

Rated 4 out of 5 stars

I was on holiday when my parcel arrived but it was delivered as requested to my safe place. I have only had the opportunity to use it a couple of times but it is a very pleasant sensation and has alre... See more

Company replied

Rated 4 out of 5 stars

The concept and product design seems to help need a few weeks to decide how good. The battery needs re-charging after 2 20 minute uses, it does not hold enough charge. Having returned the 2nd pair whi... See more

Company replied


Company details

  1. Home Goods Store

Written by the company

This is the official EMSense Trustpilot profile. EMSense is dedicated to creating thoughtfully designed at-home foot massagers that support relaxation and everyday comfort. Our goal is to make foot care simple, accessible, and enjoyable, whether you are unwinding at the end of a long day or looking for a moment of comfort as part of your daily routine. Each EMSense foot massager is developed with ease of use in mind, combining gentle massage settings, optional warming comfort, and a supportive wrap design to create a soothing and relaxing experience. Our products are intended for everyday use at home and are designed to fit seamlessly into real life, with no complicated setup or learning curve. We focus on quality, reliability, and continuous improvement, refining our designs over time to enhance comfort and overall user experience. Customer feedback plays an important role in how we evolve our products, and we value honest, transparent reviews from real customers. On this page, you will find genuine feedback from verified buyers who have purchased EMSense foot massagers and chosen to share their experience. All reviews reflect individual opinions and personal use, helping future customers make informed decisions. Thank you for visiting the official EMSense Trustpilot page and for being part of the EMSense community.


Contact info

4.1

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.1

All reviews

(4,990)

4,964 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I saw an ad online

I saw an ad online. My purchase was easy and the updates and delivery time were great. I love the product although the price is a little bit steep. Since this was a company I had never ordered from before, the shipping and delivery updates were much appreciated. The product itself does help with my circulation and helps reduce the pressure and pain that I feel in my feet and ankle. I ordered two of the units so I can get relief in both feet at the same time. The massage pressure is a little bit too light for me however I do feel like I’m at the spa when I put them on.

August 23, 2026
Unprompted review
Rated 4 out of 5 stars

I ordered one was sent three and…

I ordered one was sent three and charged for three contacted you and was told I could send them back all good however after using one I decided to keep all three very happy with this product for me and my husband thankyou for your help Dallas

September 2, 2026
Unprompted review
Rated 1 out of 5 stars

Extremely disappointing

Extremely disappointing – faulty product and very poor customer service
I am extremely disappointed with both the quality of this product and the way this company has handled my complaint.
I originally ordered ONE pair of foot massagers, but the company sent me TWO pairs and charged me for TWO. I decided to keep them because my husband travels frequently, so I thought one pair would be useful at home and the other for travelling.
Unfortunately, one pair failed after only THREE WEEKS. It stopped working and would no longer charge. This was not the result of misuse or damage.
At the time the problem occurred, I was in Australia and therefore wasn't in a position to deal with the matter immediately. When I eventually contacted the company, instead of properly addressing the fact that a product had failed after just three weeks, I was told that their one-month return window had expired and they were unwilling to resolve the matter.
This response is unacceptable.
The company's own one-month policy does not simply override statutory consumer rights. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. In Scotland, where a fault becomes apparent within the first six months, it is generally presumed that the fault was present when the goods were supplied unless the retailer can establish otherwise.
I am therefore extremely unhappy that the company is attempting to dismiss the complaint simply by referring to a one-month window.
What makes this even more disappointing is that one of the two products failed after just three weeks, while the second pair has barely been used. I now have very little confidence that the second pair will be reliable either.
I bought these products expecting them to be safe, reliable and reasonably durable. Instead, I have a product that failed almost immediately and a company that, in my experience, has been unwilling to take responsibility for the problem.
I would not recommend this company or these foot massagers. My experience has left me with no confidence in either the product quality or the company's approach to dealing with faulty goods.
If you are considering buying these, I would strongly suggest thinking twice. Better buy a decent tens machine rather than this tickling device.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Total relaxation and muscle loosens.

September 1, 2026
Unprompted review
EMSense logo

Reply from EMSense

Hello Francine,

Thank you so much for sharing your experience with EMSense! We’re delighted to hear that you’ve had a positive experience with the product, and we truly appreciate you taking the time to let us know.

If you have any other feedback or questions, please feel free to reach out to our support team at customercare@tryemsense.com. We’ll always be happy to assist you!

Warm regards,
EMSense Team

Rated 5 out of 5 stars

Have a lot of one foot pain due to horse accident

Have a lot of one foot pain due to a major surgery

September 3, 2026
Unprompted review
EMSense logo

Reply from EMSense

Hello Sandra,

Thank you for taking the time to share your experience with EMSense. We truly appreciate your positive feedback and are glad to know you’ve had a good experience with our product.

If you have any questions or additional feedback, please don’t hesitate to reach out to our support team at customercare@tryemsense.com. We’ll be happy to assist you.

Warm regards,
EMSense Team

Rated 5 out of 5 stars

These are great for the ankle feet for…

These are great for the ankle feet for anyone dealing with pain. Use daily & my feet & leg cramps have,diminished.

September 3, 2026
Unprompted review
EMSense logo

Reply from EMSense

Hello Jerry,

Thank you for sharing your experience with EMSense! We’re so pleased to hear that you’ve been enjoying the product and incorporating it into your daily routine. Your feedback means a lot to our team.

If you have any other feedback or questions, please feel free to reach out to our support team at customercare@tryemsense.com. We’ll be glad to assist you!

Warm regards,
EMSense Team

Rated 1 out of 5 stars

This is a continuation of my last…

This is a continuation of my last review.
The problem has not been resolved yet.
The recap my experience with emsense.
1) I have purchased two foot massagers only yet they charged me for a subscription fee for two months.
2) one massager was defective and replaced after a month long email going back and forth.
3) Replacement received was also defective. Video was sent and never replaced.
4) requested to return the items for a full refund but no progress.
5) they said Subscription charge was not refundable because the time has laped.
6) I have over 40 emails going back and forth trying to resolve the issue but it has not been facilitated.

I will fight to the end for a full refund...

I do not recommend this company nor the the product.

It is flat out fraud how they treat their customer..

September 1, 2026
Unprompted review
EMSense logo

Reply from EMSense

Hello David,

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with EMSense wasn’t as expected.

Unfortunately, we weren’t able to locate your order using the details provided in your review. We’ve requested some additional information through Trustpilot, so please fill that out when you have a chance. This will help our team identify your order and assist you directly as soon as possible.

Alternatively, you’re welcome to email us at customercare@tryemsense.com with your order ID or any additional details, and our support team will be glad to help.

Warm regards,
EMSense Team

Rated 1 out of 5 stars

Would give zero if I could

Would give zero if I could. Avoid this scam site. They have an that tricks you into buying double and then when you try to cancel the additional order they claim you can't because it has been dispatched. Once it arrives and you contact them to arrange a return/refund they fail to respond. Been waiting 5 days now and still nothing -despite initial response of we will get back to you in 12-24 hours. Have chased multiple times and have not reply. Clearly a bunch of crooks.

September 3, 2026
Unprompted review
EMSense logo

Reply from EMSense

Hello Mrs Rachael,

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with EMSense wasn’t as expected.

Unfortunately, we weren’t able to locate your order using the details provided in your review. We’ve requested some additional information through Trustpilot, so please fill that out when you have a chance. This will help our team identify your order and assist you directly as soon as possible.

Alternatively, you’re welcome to email us at customercare@tryemsense.com with your order ID or any additional details, and our support team will be glad to help.

Warm regards,
EMSense Team

Rated 1 out of 5 stars

This company keeps charging me monthly…

This company keeps charging me monthly for product I did not order ,I will be going to the bank to report them and ask for the money back

September 2, 2026
Unprompted review
EMSense logo

Reply from EMSense

Hello Chris,

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with EMSense wasn’t as expected.

Unfortunately, we weren’t able to locate your order using the details provided in your review. We’ve requested some additional information through Trustpilot, so please fill that out when you have a chance. This will help our team identify your order and assist you directly as soon as possible.

Alternatively, you’re welcome to email us at customercare@tryemsense.com with your order ID or any additional details, and our support team will be glad to help.

Warm regards,
EMSense Team

Rated 1 out of 5 stars

Customer Service Fail

I ordered 2 foot massagers only but after I submitted order it showed 4 foot massagers. Their system added 2. I immediately contacted customer service to cancel but only way to contact was email and by the time I got a reply I was told unable to cancel the order. I was told to return once received. Sure no problem to return however you have to return at your expense. After several emails regarding why I should have to pay to return something I NEVER ordered I got no where. The customer service BoTs said was not their system and that I ordered 4 massagers. Worst experience and I would never recommend this company.

August 22, 2026
Unprompted review
EMSense logo

Reply from EMSense

Hello Lindi,

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with EMSense wasn’t as expected.

Unfortunately, we weren’t able to locate your order using the details provided in your review. We’ve requested some additional information through Trustpilot, so please fill that out when you have a chance. This will help our team identify your order and assist you directly as soon as possible.

Alternatively, you’re welcome to email us at customercare@tryemsense.com with your order ID or any additional details, and our support team will be glad to help.

Warm regards,
EMSense Team

Rated 5 out of 5 stars

SIMPLY SATISFACTORY

I found using the product simple yet satisfying, just as stated in the introduction. So far everything is working as I hoped it would. Thank you. Colin Watt

August 27, 2026
Unprompted review
EMSense logo

Reply from EMSense

Hello Colin,

Thank you for taking the time to share your experience with EMSense! We’re delighted to hear that you’ve found the product simple and convenient to use and that your experience has been positive so far. We truly appreciate your kind feedback.

If you have any questions or additional feedback along the way, please feel free to reach out to our support team at customercare@tryemsense.com. We’ll be happy to assist you!

Warm regards,
EMSense Team

Rated 5 out of 5 stars

This product is highly recommended it…

This product is highly recommended it is healed my foot and legs problems.. including numbness and tingling of my feet is disappearing and my leg cramps is almost gone .. thank you EMSense to this wonderful massager ..

September 1, 2026
Unprompted review
EMSense logo

Reply from EMSense

Hello Florida,

Thank you so much for taking the time to share your positive experience with EMSense! We’re delighted to know that you’ve been enjoying the product and are pleased with your experience. Your recommendation and kind words mean a great deal to our team.

If you have any other feedback or questions, please feel free to contact our support team at customercare@tryemsense.com. We’ll be glad to assist you!

Warm regards,
EMSense Team

Rated 5 out of 5 stars

I’m so glad that you’re found out about…

I’m so glad that I found out about this product and I’m even the more grateful that I decided to try it, finally a product that does what it advertised, keep up the good work, blessings to you all.

September 1, 2026
Unprompted review
EMSense logo

Reply from EMSense

Hello Stanley,

Thank you so much for your kind and encouraging words. We truly appreciate you choosing EMSense and taking the time to share such positive feedback with us.

Your support means a great deal to our team and motivates us to continue providing a positive experience for our customers. If you ever have any questions or additional feedback, please feel free to reach out to us at customercare@tryemsense.com. We’ll always be happy to assist.

Warm regards,
EMSense Team

Rated 1 out of 5 stars

NO DELIVERY, FAKE NOTICE THAT THE DELIVERY HAD BEEN DONE. NO ACTION FOR PROBLEM SOLVING

As soon as I ordered their apparently effective product, I was charged the entire amount to pay, even before it was delivered. After a ciuple of days they write to me asking me to check the adress that they had registered from my order. I noticed that the adress they had written was incomplete: there was the name of the street where I live, but not the number of the housedoor on the street. I imediately sent this feedback to person who had sent me the email informing that they had sent me the product I had ordered. 4 days later they informed me with another email that the package with the product had been delivered. Unfortunately the packege never arrived to the house doorman that is responsible to receive all the postal written messages, letters and packages of the house where my apartment is located. I notified that the delivery never arrived to the right end and the email was guving me a fake news. I sent more and more this feedbak to the Customer Service that was asking me how had been my experience. The experience is that I did not receive my product that had paid while their went on declaring a fake news: that my order had been delivered. The problem is still open: nobody took care for doing something and deliver my product

August 24, 2026
Unprompted review
EMSense logo

Reply from EMSense

Hello Gian,

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with EMSense wasn’t as expected.

Unfortunately, we weren’t able to locate your order using the details provided in your review. We’ve requested some additional information from you through Trustpilot, and we kindly ask that you fill it out so our team can identify your order and assist you directly as soon as possible.

Alternatively, you’re welcome to email us at customercare@tryemsense.com with your order ID or any additional details you can provide. Our support team will be glad to look into this for you.

Warm regards,
EMSense Team

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