Although I have purchased these specifically for my husband who suffers from poor circulation,tingling,restless legs at night he has only tried them a couple of times so far.He finds them comfortable... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The ordering & delivery was outstanding. Came very fast. The foot heating massaging works well & makes your feet feel nice. Bought it for my neuropathy but haven’t felt any difference yet. Its only be... See more
Company replied
The product was somewhat helpful with my foot issues starting with the first use. However, I was sent 2 pair of devices when I only ordered 1, and I was charged for 2. I checked into returning the unw... See more
Company replied
After relatively short use I have felt improvement in my symptoms of numbness and tingling. Battery life just adequate which is the one star deduction. Hoping that I can increase to 5 stars in a few m... See more
Company replied
Company details
Written by the company
This is the official EMSense Trustpilot profile. EMSense is dedicated to creating thoughtfully designed at-home foot massagers that support relaxation and everyday comfort. Our goal is to make foot care simple, accessible, and enjoyable, whether you are unwinding at the end of a long day or looking for a moment of comfort as part of your daily routine. Each EMSense foot massager is developed with ease of use in mind, combining gentle massage settings, optional warming comfort, and a supportive wrap design to create a soothing and relaxing experience. Our products are intended for everyday use at home and are designed to fit seamlessly into real life, with no complicated setup or learning curve. We focus on quality, reliability, and continuous improvement, refining our designs over time to enhance comfort and overall user experience. Customer feedback plays an important role in how we evolve our products, and we value honest, transparent reviews from real customers. On this page, you will find genuine feedback from verified buyers who have purchased EMSense foot massagers and chosen to share their experience. All reviews reflect individual opinions and personal use, helping future customers make informed decisions. Thank you for visiting the official EMSense Trustpilot page and for being part of the EMSense community.
Contact info
United States
- tryemsense.com
4.1
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The experience was easy to navigate
The experience was easy to navigate. I would be happier with faster delivery.
July 14, 2026
Unprompted review
I’ve just gotten it and used it once.
I’ve just gotten it and used it once.
July 21, 2026
Unprompted review
Reply from EMSense
Hello Customer Terri,
Thank you for taking the time to share your experience with EMSense. We truly appreciate your feedback and are grateful that you've chosen to give our product a try.
We hope you continue to enjoy using your EMSense device. If you have any questions or would like to share more about your experience, please don't hesitate to reach out to our support team at customercare@tryemsense.com. We'll be happy to assist you.
Warm regards,
EMSense Team
Amazing company
Unfortunately this didn't relieve my symptoms but customer service is phenomenal!!!
July 22, 2026
Unprompted review
Reply from EMSense
Hello Dianne,
Thank you for taking the time to share your experience with EMSense. We truly appreciate your kind words about our team and are delighted to hear that you had a positive experience with our customer service.
Providing caring and responsive support is very important to us. If you ever have any additional feedback or questions, please don't hesitate to reach out to our support team at customercare@tryemsense.com. We'll be glad to assist you.
Warm regards,
EMSense Team
Early problem with shipping, but fixed ASAP
Seemed to be a hold up with shipping as they couldn't verify my address. when I contacted them and verified it, was sent fairly quickly. Their responses to my questions were quick and professional.
July 13, 2026
Unprompted review
Reply from EMSense
Hello Colleen,
Thank you for taking the time to share your experience with EMSense. We truly appreciate your kind words and are pleased to hear that our team was able to assist you promptly and professionally.
We're glad we could help resolve the address verification and get your order on its way. If you have any additional feedback or questions, please don't hesitate to reach out to our support team at customercare@tryemsense.com. We'll be glad to assist you.
Warm regards,
EMSense Team
This company is a scam I ordered some…
This company is a scam I ordered some mine never worked right since I got them I try to get them fixed I wanted to send them back because they never worked right when I try to send them back they told me I had to send them back to Germany they sent them from the United States I could not afford to send them back to Germany so I had to keep them they would not send me a shipping label it cost a lot of money to send them back through customs so then when I try to get them fixed they kept sending me to different people so now I have broken massaging things for my feet that don't work and they said I would get an email for somebody to fix them and I'm still waiting for somebody to email me I try to call I left messages on the phone nobody ever called me back this company is a scam if I were you I would just order from Amazon at least if you have a problem with Amazon they give you your money back most of the time that day if not you have to wait a couple days and you have your money back in your account don't buy from this company I wish I could have got my money back cuz I spent a lot of money here this company should be shut down I don't know how these people sleep at night taking innocent people's money
June 28, 2026
Unprompted review
Reply from EMSense
Hello Lilly,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with EMSense wasn't as expected.
Unfortunately, we weren't able to locate your order using the details provided in your review. To help us assist you as quickly as possible, we've requested some additional information through Trustpilot. When you have a moment, please complete the requested details so our team can look into your case right away.
Alternatively, you're welcome to email us directly at customercare@tryemsense.com with your order ID or any additional information that may help us locate your order. Our support team will be happy to assist you and work toward a resolution.
Warm regards,
EMSense Team
I noticed a difference within a couple…
I noticed a difference within a couple of days. Less tingling and numbness, less foot pain and burning. Shipment was quick. Highly recommend giving these a try.
July 20, 2026
Unprompted review
Reply from EMSense
Hello Sharon,
Thank you for taking the time to share your experience with EMSense. We truly appreciate your kind words and are delighted to hear that your order arrived quickly and that you've had a positive experience with our product.
Your feedback means a great deal to us. If you have any additional questions or would like to share more about your experience, please don't hesitate to contact our support team at customercare@tryemsense.com. We'll be glad to assist you.
Warm regards,
EMSense Team
It explained what I thought I needed
July 22, 2026
Unprompted review
Reply from EMSense
Hello Faith,
Thank you for taking the time to share your feedback. We truly appreciate your kind words and are pleased to hear that the information provided was helpful to you.
If you have any additional feedback or questions, please don't hesitate to reach out to our support team at customercare@tryemsense.com. We'll be glad to assist you.
Warm regards,
EMSense Team
Scam or not?
If i could give this company minus score i would. Ordered items in early june postcode was incorrect on the order confirmation so i notified them. I was told they couldnt alter it so to contact evri' which i did and all that happened was they returned it to EMsense. So many emails sent and still no refund. If its not a scam it certainly feels like it.
July 22, 2026
Unprompted review
Reply from EMSense
Hello Doreen,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with EMSense wasn't as expected.
Unfortunately, we weren't able to locate your order using the details provided in your review. To help us assist you as quickly as possible, we've requested some additional information through Trustpilot. When you have a moment, please complete the requested details so our team can look into your case right away.
Alternatively, you're welcome to email us directly at customercare@tryemsense.com with your order ID or any additional information that may help us locate your order. Our support team will be happy to assist you and work toward a resolution.
Warm regards,
EMSense Team
Reply from EMSense
Hello Chic,
Thank you for taking the time to share your feedback. We truly appreciate your kind words and are delighted to hear that you felt well informed throughout the process.
We hope your order arrives soon, and we look forward to being part of your wellness journey. If you have any questions or additional feedback at any time, please don't hesitate to contact our support team at customercare@tryemsense.com. We'll be glad to assist you.
Warm regards,
EMSense Team
Returned 2 pair of never used foot…
Returned 2 pair of never used foot massages but was only given partial refund got cheated
July 18, 2026
Unprompted review
Reply from EMSense
Hello Edward,
Thank you for taking the time to share your feedback with us. We truly appreciate hearing from our customers, as it helps us continue to improve both our products and our service.
Warm regards,
EMSense Team
This IS the worst company I have ever…
This IS the worst company I have ever dealt with. They sent me the wrong product and I had to pay for return shipping. Over 20 emails back and forth and I still don’t have the refund, even though it was tracked. You CANT escalate to get taken care of. I still think I’m getting punked because this service is beyond words. SCAM bait and switch, Nearly impossible refund.
July 22, 2026
Unprompted review
Reply from EMSense
Hello Brian,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with EMSense wasn't as expected.
Unfortunately, we weren't able to locate your order using the details provided in your review. To help us assist you as quickly as possible, we've requested some additional information through Trustpilot. When you have a moment, please complete the requested details so our team can look into your case right away.
Alternatively, you're welcome to email us directly at customercare@tryemsense.com with your order ID or any additional information that may help us locate your order. Our support team will be happy to assist you and work toward a resolution.
Warm regards,
EMSense Team
Very informative diagrams and…
Very informative diagrams and literature showing how
Product works and medical condition s it can be used
On.ordering is fairly easy ,and quality looks good .
Have not received them yet so it's time will tell how
Good it is ..can not wait to try this product and get some
Action back in my limbs.
July 18, 2026
Unprompted review
Reply from EMSense
Hello Ronald,
Thank you for taking the time to share your thoughtful feedback. We truly appreciate your kind words and are delighted to hear that you found our diagrams and information helpful, and that the ordering process was easy.
We hope your EMSense device arrives soon, and we're excited for you to begin using it. If you have any questions or would like to share your experience once you've had a chance to try it, please don't hesitate to contact our support team at customercare@tryemsense.com. We'll be glad to assist you.
Warm regards,
EMSense Team
It will take time and continual use of…
It will take time and continual use of the Foot massager as I sense a steady improvement. Jake Weeda
July 1, 2026
Unprompted review
Reply from EMSense
Hello Jake,
Thank you for taking the time to share your experience with EMSense. We truly appreciate your feedback and are glad you've shared your thoughts after using the foot massager.
We understand that everyone's experience can vary, and we appreciate your patience as you continue using the device. If you have any questions or would like to share more feedback along the way, please don't hesitate to contact our support team at customercare@tryemsense.com. We'll be happy to assist you.
Warm regards,
EMSense Team
Just liked what I saw
Just liked what I saw. And hope it will work for me.
July 22, 2026
Unprompted review
Reply from EMSense
Hello Mr King,
Thank you for taking the time to share your thoughts and for choosing EMSense. We truly appreciate your trust and are delighted to have you as part of the EMSense community.
If you have any questions or feedback as you begin using your EMSense device, please don't hesitate to reach out to our support team at customercare@tryemsense.com. We'll be more than happy to assist you every step of the way.
Warm regards,
EMSense Team
When they refunded the money for a…
When they refunded the money for a double purchase
July 21, 2026
Unprompted review
Reply from EMSense
Hello Shirley,
Thank you for taking the time to share your experience. We truly appreciate your kind feedback and are pleased to hear that our team was able to assist you with your order.
Providing helpful and responsive customer support is very important to us, and we're grateful for the opportunity to assist you.
If you ever have any additional questions or feedback, please don't hesitate to reach out to our support team at customercare@tryemsense.com. We're always happy to help.
Warm regards,
EMSense Team
Great product and very well made
Great product and very well made
Easy to use and very good at removing swelling and sore legs highly recommend this product
July 16, 2026
Unprompted review
Reply from EMSense
Hello Karen,
Thank you for taking the time to share your wonderful feedback. We're delighted to hear that you're pleased with the quality of your EMSense device and that you found it easy to use.
Your kind recommendation means a great deal to us, and we're grateful to have you as part of the EMSense community.
If you ever have any questions or additional feedback, please don't hesitate to reach out to our support team at customercare@tryemsense.com. We'll be happy to assist you.
Warm regards,
EMSense Team
I bought 2 and was charged for 4
I bought 2 and was charged for 4, but after a cotton emails it was sorted out quickly. They refunded me for the second set plus they told me to keep the other set as a gift. I was very happy with the way it was handled. I love the massagers. They help with my swelling in my feet and ankles. I wear them just before bedtime and my feet feel better than they have for a few years.
July 15, 2026
Unprompted review
Reply from EMSense
Hello Bill,
Thank you for taking the time to share your experience. We're so pleased to hear that our team was able to resolve your order issue quickly and that you were happy with the way everything was handled.
We truly appreciate your kind words about your EMSense devices and your continued support. Providing a positive experience through both our products and customer care is always our goal.
If you ever have any questions or additional feedback, please don't hesitate to reach out to our support team at customercare@tryemsense.com. We'll always be happy to assist you.
Warm regards,
EMSense Team
I have started using the device for 3…
I have started using the device for 3 days and can feel the difference. I think it will benefit to many people. Thanks
July 19, 2026
Unprompted review
Reply from EMSense
Hello Praful,
Thank you for taking the time to share your experience. We're so pleased to hear that you've had a positive start with your EMSense device.
We truly appreciate your support and your thoughtful feedback. It means a great deal to us to know you're enjoying your experience so far.
If you have any questions or additional feedback as you continue using your EMSense device, please don't hesitate to reach out to our support team at customercare@tryemsense.com. We'll be more than happy to assist you.
Warm regards,
EMSense Team
DO NOT EXPECT TO RECEIVE A REFUND FOR A…
DO NOT EXPECT TO RECEIVE A REFUND FOR A RETURN
I ordered 2 foot massagers. When I received the email confirmation of my order, I saw that 4 massagers were charged to my order. I immediately emailed EMSense customer support to change the order. I was told that the order had already been proessed and couldn't be changed; I would have to return 2 of the massagers after I received them.
After several emails back and forth, and an incredibly difficult, cumbersome return process, (I had to pay the $35.00 CDN return postage and duty to the US), EMSense notified me that my refund had been processed and would be credited back to my credit card. The refund was approximately $111.00 CDN.
After, once again, several emails back and forth, between June 2 and July 14, EMSense claims it processed the refund and my case was closed.
As of today, July 21, I have not received the refund on my credit card. EMSense now has the 2 massagers I retruned AND the money I paid for them. Pretty good business model - keep the item and the money paid for the item. This is outrageous. The EMSense principal of stealing from the public is disgusting.
June 2, 2026
Unprompted review
Reply from EMSense
Hello Sharlyn,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with EMSense wasn't as expected.
Our support team has sent you an email and is eager to help resolve your concern. If you haven't seen it yet, please check your inbox (and your spam or junk folder, just in case). If you still can't find our message, please don't hesitate to email us directly at customercare@tryemsense.com, and we'll be happy to assist you as quickly as possible.
We truly appreciate the opportunity to make things right and look forward to hearing from you.
Warm regards,
EMSense Team
It was confusing making the transaction…
It was confusing making the transaction because other products kept popping up.
For some reason two sets got ordered in error and since then I have been trying to get my refund, someone did message me and said only one set will be shipped. Awaiting to see my refund on my visa.
It would also be nice if there was a Canadian site
July 17, 2026
Unprompted review
Reply from EMSense
Hello Brenda,
Thank you for taking the time to share your feedback. We truly appreciate you bringing your experience to our attention.
We're glad our team has been able to assist with your order, and we hope your refund is reflected on your card as soon as possible. We also appreciate your suggestion about having a Canadian website, and we'll be sure to share your feedback with our team as we continue working to improve our customers' experience.
If you have any further questions or if there's anything else we can help with, please don't hesitate to contact our support team at customercare@tryemsense.com. We're always happy to assist.
Warm regards,
EMSense Team
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