My original review was negative because of the ordering process which added on an extra set and I was over charged. I contacted Customer Services who sorted this out quickly with a refund. I have rece... See more
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This is the official EMSense Trustpilot profile. EMSense is dedicated to creating thoughtfully designed at-home foot massagers that support relaxation and everyday comfort. Our goal is to make foot care simple, accessible, and enjoyable, whether you are unwinding at the end of a long day or looking for a moment of comfort as part of your daily routine. Each EMSense foot massager is developed with ease of use in mind, combining gentle massage settings, optional warming comfort, and a supportive wrap design to create a soothing and relaxing experience. Our products are intended for everyday use at home and are designed to fit seamlessly into real life, with no complicated setup or learning curve. We focus on quality, reliability, and continuous improvement, refining our designs over time to enhance comfort and overall user experience. Customer feedback plays an important role in how we evolve our products, and we value honest, transparent reviews from real customers. On this page, you will find genuine feedback from verified buyers who have purchased EMSense foot massagers and chosen to share their experience. All reviews reflect individual opinions and personal use, helping future customers make informed decisions. Thank you for visiting the official EMSense Trustpilot page and for being part of the EMSense community.
United States
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 24 hours
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I was very skeptical about this working I have tried a few things like creams an lotions nothing worked I have used this for three days now and I'm actually walking with no pain I am very happy
Improved circulation and reduced tingling. Delivery was smooth and hassle free. The product is easy to operate.
The company definitely has it's customers satisfaction a main objective. Product is worth the money.
I couldn't imagine the little Emsense massage helping me but it did more than i expect it
I saw an ad online. My purchase was easy and the updates and delivery time were great. I love the product although the price is a little bit steep. Since this was a company I had never ordered from before, the shipping and delivery updates were much appreciated. The product itself does help with my circulation and helps reduce the pressure and pain that I feel in my feet and ankle. I ordered two of the units so I can get relief in both feet at the same time. The massage pressure is a little bit too light for me however I do feel like I’m at the spa when I put them on.
I ordered one was sent three and charged for three contacted you and was told I could send them back all good however after using one I decided to keep all three very happy with this product for me and my husband thankyou for your help Dallas
Exactly what diabetic need to keep blood going.
Item was received within estimated timeframe and worked well and as advertised, would buy from this company again.
Extremely disappointing – faulty product and very poor customer service
I am extremely disappointed with both the quality of this product and the way this company has handled my complaint.
I originally ordered ONE pair of foot massagers, but the company sent me TWO pairs and charged me for TWO. I decided to keep them because my husband travels frequently, so I thought one pair would be useful at home and the other for travelling.
Unfortunately, one pair failed after only THREE WEEKS. It stopped working and would no longer charge. This was not the result of misuse or damage.
At the time the problem occurred, I was in Australia and therefore wasn't in a position to deal with the matter immediately. When I eventually contacted the company, instead of properly addressing the fact that a product had failed after just three weeks, I was told that their one-month return window had expired and they were unwilling to resolve the matter.
This response is unacceptable.
The company's own one-month policy does not simply override statutory consumer rights. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. In Scotland, where a fault becomes apparent within the first six months, it is generally presumed that the fault was present when the goods were supplied unless the retailer can establish otherwise.
I am therefore extremely unhappy that the company is attempting to dismiss the complaint simply by referring to a one-month window.
What makes this even more disappointing is that one of the two products failed after just three weeks, while the second pair has barely been used. I now have very little confidence that the second pair will be reliable either.
I bought these products expecting them to be safe, reliable and reasonably durable. Instead, I have a product that failed almost immediately and a company that, in my experience, has been unwilling to take responsibility for the problem.
I would not recommend this company or these foot massagers. My experience has left me with no confidence in either the product quality or the company's approach to dealing with faulty goods.
If you are considering buying these, I would strongly suggest thinking twice. Better buy a decent tens machine rather than this tickling device.
Have a lot of one foot pain due to a major surgery
Reply from EMSense
These are great for the ankle feet for anyone dealing with pain. Use daily & my feet & leg cramps have,diminished.
Reply from EMSense
This is a continuation of my last review.
The problem has not been resolved yet.
The recap my experience with emsense.
1) I have purchased two foot massagers only yet they charged me for a subscription fee for two months.
2) one massager was defective and replaced after a month long email going back and forth.
3) Replacement received was also defective. Video was sent and never replaced.
4) requested to return the items for a full refund but no progress.
5) they said Subscription charge was not refundable because the time has laped.
6) I have over 40 emails going back and forth trying to resolve the issue but it has not been facilitated.
I will fight to the end for a full refund...
I do not recommend this company nor the the product.
It is flat out fraud how they treat their customer..
Reply from EMSense
Would give zero if I could. Avoid this scam site. They have an that tricks you into buying double and then when you try to cancel the additional order they claim you can't because it has been dispatched. Once it arrives and you contact them to arrange a return/refund they fail to respond. Been waiting 5 days now and still nothing -despite initial response of we will get back to you in 12-24 hours. Have chased multiple times and have not reply. Clearly a bunch of crooks.
Reply from EMSense
This company keeps charging me monthly for product I did not order ,I will be going to the bank to report them and ask for the money back
Reply from EMSense
I ordered 2 foot massagers only but after I submitted order it showed 4 foot massagers. Their system added 2. I immediately contacted customer service to cancel but only way to contact was email and by the time I got a reply I was told unable to cancel the order. I was told to return once received. Sure no problem to return however you have to return at your expense. After several emails regarding why I should have to pay to return something I NEVER ordered I got no where. The customer service BoTs said was not their system and that I ordered 4 massagers. Worst experience and I would never recommend this company.
Reply from EMSense
I found using the product simple yet satisfying, just as stated in the introduction. So far everything is working as I hoped it would. Thank you. Colin Watt
Reply from EMSense
This product is highly recommended it is healed my foot and legs problems.. including numbness and tingling of my feet is disappearing and my leg cramps is almost gone .. thank you EMSense to this wonderful massager ..
Reply from EMSense
I’m so glad that I found out about this product and I’m even the more grateful that I decided to try it, finally a product that does what it advertised, keep up the good work, blessings to you all.
Reply from EMSense
As soon as I ordered their apparently effective product, I was charged the entire amount to pay, even before it was delivered. After a ciuple of days they write to me asking me to check the adress that they had registered from my order. I noticed that the adress they had written was incomplete: there was the name of the street where I live, but not the number of the housedoor on the street. I imediately sent this feedback to person who had sent me the email informing that they had sent me the product I had ordered. 4 days later they informed me with another email that the package with the product had been delivered. Unfortunately the packege never arrived to the house doorman that is responsible to receive all the postal written messages, letters and packages of the house where my apartment is located. I notified that the delivery never arrived to the right end and the email was guving me a fake news. I sent more and more this feedbak to the Customer Service that was asking me how had been my experience. The experience is that I did not receive my product that had paid while their went on declaring a fake news: that my order had been delivered. The problem is still open: nobody took care for doing something and deliver my product
Reply from EMSense
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