THEBS Reviews 

5,282
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Amazing experience with THEBS I ordered twice from them with no issues at all. I never returned though. Keep in mind the duties, handling fees etc. even when shipping to the US but with that said, so... See more

Rated 1 out of 5 stars

I ordered a bag from this store which was quite expensive. They sent me a tracking link which said the bag was delivered but it never came - no signature was received (they sent me proof of signat... See more

Rated 5 out of 5 stars

My package was stuck in customs and THEBS was efficient in gettting the necessary paperwork submitted. The communication during this process which wasn’t their fault was very prompt. My order was ship... See more

Rated 5 out of 5 stars

Bought a couple of pairs of boots which were on discount. Arrived quickly, very well packed and obviously brand new (as expected). Unfortunately too small (brand sizing, not the seller's fault), so th... See more

Company details

  1. Fashion Accessories Store

Written by the company

THEBS - The Best Shops® - story starts from the acquisition of iKRIX in July 2022 with the purpose to offer an exclusive cross-over among luxury, up-to-date and avant-garde, established and emerging brands thanks to its network made of more than a hundred Italian and European boutiques. Our identity reflects the history of the main Italian buyers who have always been central to the World fashion luxury panorama.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 4% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(5,282)

603 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, extremely fast shipping from Italy and my shirt was packaged beautifully. They even included the padded hanger for my shirt! I 100% recommend purchasing from their website.

June 27, 2026
Rated 1 out of 5 stars

DO NOT order from this website

DO NOT order from this website. I ordered a bag on the 5/13 and I still have not received it. They didn't complete the appropriate customs forms, FEDEX even reached out asking for them to send. It took them days to respond. They have been so unhelpful and I will not be ordering from them again.

June 15, 2026
Unprompted review
Rated 4 out of 5 stars

The whole purchasing process run very…

The whole purchasing process run very smooth and the goods have been shipped the next day. I was a bit worried when the package size on Fedex tracking was too small for my shoes, but the next day they corrected the measures and weight. Unfortunatelly the thebs customer care did not respond to my mail..but finally the goods arrived and all is good.

June 2, 2026
Rated 1 out of 5 stars

My first time ordering from this…

My first time ordering from this website and I’ll never order from here ever again . I live in the USA I ordered a givenchy sandals that was over 800 and change. It took them 2 weeks to update me on shipping info. When the item was delivered it was delivered to an address in Italy it never came to the United States and someone else sign for it. I have all my receipts and everytime I try to email them they take for ever to respond. Very unprofessional I would never order from here or recommend no one to. I’m so upset that sandal was very expensive.

May 22, 2026
Unprompted review
Rated 3 out of 5 stars

What I like is the prompt delivery

What I like is the prompt delivery. However, the quality of the cloth of the jeans, in my opinion, is quite disappointing and the left leg is cut in the way that it falls twisted, the double stitches at the bottom of the left leg appear at different location in comparison with the right leg. It is non-expectable for for such a expensive brand

May 14, 2026
Rated 2 out of 5 stars

Wrong product received

I expressed interest in buying a coat a couple of weeks ago, and the communication went good. After paying the product I received a totally different product instead of the one I wanted and immediately contacted them with the pictures etc. on Thursday 9th April and also requested a return label. They replied the next day (Friday 10th) to send them the tags and labels which I did and since then, I am still waiting for the return label to send the package back. 1 week to receive a return label and to resolve sending back the item seems unprofessional but when it comes to paying 500 EUR-os in advance is considered normal!!
I still have a couple of days for the return period, I hope to solve this till the end of the business week.

April 9, 2026
Unprompted review

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