Bottega Veneta bag My first time to buy from Senser Good experience although my bag arrived later than usual it took 3 weeks! Very happy with the purchase better value than in the shops
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Excellent experience shopping at Senser! I purchased a Fendi bag and absolutely loved everything about it. The bag arrived in perfect condition, exactly as expected, and the entire purchasing process... See more
I was very happy with my interaction with the staff of Senser. The customer service staff were terrific, particularly Joyce. The only issue I had was that it took quite a while for the delivery of m... See more
Horrible experience. I been send jeans for men instead of women's jeans what I did originally order. I provided photos of item on me, but still been told its a style...After "investigation " company... See more
Company replied
Company details
Written by the company
SENSER is a luxury fashion online shopping platform, serving more than 2 million users over the world. SENSER leads the global luxury e-commerce industry, connecting with over 60 countries and featuring exclusive counters from 2500+ world-renowned brands.
Contact info
United States
- support@senser.net
- senser.net
4.3
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Beautiful sandals for a lower price…
Beautiful sandals for a lower price than manufacturers, Quick delivery , arrived sooner than expected. Happy with my purchase. Thanks
September 4, 2026
Great service
Ordered item arrived within a few days and kept informed all through the process.
Item was exactly what I ordered - great service, definitely recommend
September 4, 2026
Bottega Veneta bag
Bottega Veneta bag
My first time to buy from Senser Good experience although my bag arrived later than usual it took 3 weeks! Very happy with the purchase better value than in the shops
August 19, 2026
perfect bag and came in time
perfect bag and came in time. I got it here because it was better priced than the other sites.
September 4, 2026
Package came quickly and was exactly…
Package came quickly and was exactly what I ordered
September 3, 2026
I truly enjoyed the merchandise
I truly enjoyed the merchandise. It was high-quality and everything as advertise. I will truly purchase in the near future firm this company.
September 3, 2026
Feeling very disappointed with the…
Feeling very disappointed with the shopping experience as I did not recognize a brand new piece for my purchase
September 5, 2026
Reply from Senser
Dear Valued Customer,
Thank you for taking the time to share your feedback.
We are truly sorry to hear that the condition of your purchase left you feeling that you had not received a brand-new item. We understand how disappointing and concerning this can be, particularly when purchasing a luxury piece and expecting it to arrive in a condition that reflects that experience.
SENSER offers new products sourced through our global network of luxury retail partners. However, we also recognize that simply stating this does not address your concern about the specific item you received. If its condition, presentation, packaging, or any visible signs led you to question whether it was new, we believe those concerns deserve to be properly reviewed.
Please contact our Customer Care team via email at support@senser.net with your order number and clear photos or a short video showing the condition that concerned you. Our team can review the item against the relevant product and fulfillment records and advise you on the appropriate next steps based on the findings.
We sincerely regret that the condition of your purchase affected your confidence in the experience. Thank you for bringing this to our attention and giving us the opportunity to look into the specific circumstances properly.
Warm regards,
The SENSER Customer Care Team
Best value
Best value. Reasonable delivery time. Product is in excellent condition and is carefully packed.
September 4, 2026
Received my order quickly
Received my order quickly !
Communication was really good !!
Happy with the experience
September 3, 2026
Article arrived today in a timely…
Article arrived today in a timely fashion and was accurate as described. I appreciated the up to date info as the item transited from Italy to my home. Would order again!
September 4, 2026
Excellent experience shopping at…
Excellent experience shopping at Senser! I purchased a Fendi bag and absolutely loved everything about it. The bag arrived in perfect condition, exactly as expected, and the entire purchasing process was smooth and easy. I’m extremely happy with my purchase and would definitely shop with them again. Highly recommended!
September 4, 2026
Senser is a reliable service.
Senser is a reliable service. Designers items are genuine and prices are good. Senser ships quickly and tracking is provided. Very satisfied with Senser's processing.
September 4, 2026
Unprompted review
It came a great time.
September 1, 2026
Delivery arrived faster than originally…
Delivery arrived faster than originally quoted and tracking information provided was first class. Website easy to use. Product reasonably priced and packaged beautifully. 5 stars
September 4, 2026
Excellent customer service staff
I was very happy with my interaction with the staff of Senser. The customer service staff were terrific, particularly Joyce. The only issue I had was that it took quite a while for the delivery of my shoes. FedEX is not the greatest service as it is difficult to contact FedEx to determine when the parcel would be delivered. I would use Senser again.
September 4, 2026
Reply from Senser
Dear Valued Luxury Enthusiast,
Thank you sincerely for sharing your wonderful feedback. We are truly honored that you chose SENSER for your luxury fashion journey, and it brings us great joy to know you had a positive experience with us.
At SENSER, we remain dedicated to curating exceptional pieces from the world’s most renowned houses and to providing a level of service that reflects the care and quality our clients deserve. Your kind words encourage us to continue raising the bar, and we will strive to make every shopping experience with us even more seamless and enjoyable.
We are deeply grateful for your trust and support, and we look forward to welcoming you again soon.
Warm regards,
The SENSER Team
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