THEBS Reviews 

Brilliant. Shipped the day ordered.

Amazing experience with THEBS
I ordered twice from them with no issues at all. I never returned though. Keep in mind the duties, handling fees etc. even when shipping to the US but with that said, some great deals so still turns out better pricing compared to other sites.

Easy ordering, great sale, quick shipping.

all perfect thanks

I ordered a bag from this store which was quite expensive. They sent me a tracking link which said the bag was delivered but it never came - no signature was received (they sent me proof of signature which was a squiggly line and not my initials). They do not have any photo evidence of where the parcel was delivered

THEBS is refusing to help with this and simply states the transaction as complete and closed.

Highly recommend avoiding them!

Superb price , fast shipping,
Legit high quality product.

The fact remains that I did not receive my order.
I paid $480 to THEBS for merchandise that was supposed to be delivered safely to me. I understand that FedEx provided a delivery photo, but a photo of a parcel left unattended does not mean that the parcel was actually received by me. I was never personally handed the package, and no signature was obtained.

As your customer, I placed my order and made my payment directly with THEBS, not with FedEx. Therefore, I am asking THEBS to take responsibility for helping resolve this situation rather than leaving me with a $480 loss for an order I never received.

I am a regular online shopper and receive packages almost every week, and I have never experienced a situation like this. I am extremely disappointed and upset that I am now being told there is simply nothing that can be done.

I respectfully but firmly request one of the following solutions:

1. A full refund of the $480 I paid; or
2. A replacement of the same item at no additional cost, shipped with SIGNATURE REQUIRED so that it is handed directly to me.

I am not asking for anything unreasonable. I paid in full for an item that I never received, and I believe it is fair to expect the seller to assist in finding an appropriate solution.

Please escalate this matter to a supervisor or manager if necessary. I sincerely hope THEBS will stand behind its customer and resolve this fairly without requiring me to pursue the matter further through my payment provider or other available channels.

I look forward to your prompt response and a concrete solution.

Ordered a pair of Golden Goose sneakers from THEBS and was initially a little unsure about authenticity, but after checking several sources and reviews, I felt confident placing the order. My experience was successful overall. the order was processed properly, without any issues, and I also received a nice 5% discount on my first purchase. Since it was an international delivery, I can overlook the fact that the box arrived slightly wet and damaged, as that is more of a FedEx issue, although THEBS could consider adding extra protective packaging for long-distance shipments. One important tip, when buying European footwear, it is better to try the model on in person first or be completely sure about the brand’s sizing. As for THEBS itself, I had no problems at all, the order was handled clearly and professionally. Thx🙏🏻

Order 1062660
I can only say positive things about my experience. Customer support was excellent — every question I had was answered quickly and professionally. The item was in stock, shipped promptly, and arrived exactly as expected. Everything went smoothly from start to finish. Based on my experience, I can definitely recommend this store.

Easy to use website, speedy delivery, bag as described. All excellent!

The selection on the site is amazing and shipping was quick. I received my item a week after ordering.

I had an extremely disappointing experience with this company. I ordered a dress for a special event, and despite the advertised 3–5 business day delivery, after 10 days the tracking still showed only “Label Created.” I had to contact customer service twice myself. The first time I was told the order would be shipped “ASAP,” but nothing changed. When I contacted them again, I was suddenly told that the courier had lost the shipment and that I would receive a refund.

By then, it was far too late to order another dress for my event. The lack of communication, contradictory responses, and the fact that I had to chase them for updates made this the worst online shopping experience I’ve had. I would not recommend this company to anyone.

Excellent customer service from the girls in the shop to my order being delivered.... thanks for keeping the secret... will definitely use again ☺️😜

item arrived as described on the website. i love the quality of paul smith products that i’ve purchased.

Advertise a price and then add on £100 of taxes when you get to the checkout.

Offer 10% discount for newsletter sign-up but then code only works on full price items.

Not a great way to earn customer trust.

Sizing is listed in IT sizing which is smaller than EU or U.S. sizing. As a result I ordered a pair of shoes that was too small and got charged $125 to return them to Thebs. What a waste of time and money. I also am frankly suspicious of the item’s authenticity. The Tods loafers they sent me were nothing like any of the loafers I have purchased from Tods before. The “leather” felt like plastic and had no give. These were the 60 mm high heeled penny loafers.
I’m not complaining about the service or shipping. The customer service was prompt so that is the only reason it’s not a one star review.

FedEx left my package unsecured on the floor of a public lobby instead of delivering it to my apartment door. FedEx closed the ticket and instructed the merchant to open a formal investigation, but customer service has completely ignored multiple emails over the last 4 days. Absolutely terrible communication for a high-value order.