The Mabel Reviews 

66
TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, most reviewers were let down by their experience overall. Customers frequently complained that the delivered products looked completely different from the advertised pictures and suffered from surprisingly poor quality materials. Furthermore, people experienced major frustrations trying to obtain refunds, often facing unexpected international shipping costs to return items or facing heavy pressure to accept partial offers. Some reviewers were happy with their purchases, noting that certain dresses fit remarkably well, felt very comfortable, and provided a reliable option. A few consumers also mentioned they loved their new outfits and would gladly buy more from this company in the future.

What people talk about most

Product

People report negative experiences with product quality and sizing. Reviewers note that items arrive looking... See more

Quality

Consumers find quality to be extremely disappointing, reporting that items look nothing like the advertised... See more

Refund

Users describe negative interactions with refund requests, highlighting extreme difficulty in obtaining their... See more

Return policy

Clients share profound frustration regarding the returns process, describing it as extremely difficult and... See more

Website

Reviewers highlight negative aspects of the website regarding misleading product photos and hidden return... See more

Reviews shaping this summary

Rated 1 out of 5 stars

1 star because you can't put 0. Absolute scam. Product not as described and poor quality. Refusing to fully reimburse without sending back to China at my expense.

Rated 1 out of 5 stars

My daughter bought a dress what didn't fit, she tries to return it and all what she gets is an email and they not willing to return it, good for the got my daughters money and she can't have it back.... See more

Rated 1 out of 5 stars

Would give a zero if I could. Avoid at all costs, you can't return anything as they are based in China so costs are ridiculous! Customer Service are shocking constantly offering discounts on next or... See more

Rated 1 out of 5 stars

Trying to get a refund on a dress that doesn't fit or look like the dress on the website. Now when going to send back the cheapest postage is £25...wished i had read the reviews first


Company details

  1. Clothing Store

Written by the company

The Mabel is a women's fashion brand built for young women who want clothes that actually work — for nights out, weddings, festivals, and everything in between. We're picky about fabric, fit, and finish, because fashion should feel like you, not like an effort. Our collections are shaped by the women who wear them, and we're always adding fresh pieces to keep your wardrobe moving. No fuss. Just fashion that fits your life.


Contact info

1.8

Poor

TrustScore 2 out of 5

66 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.8

All reviews

(66)

66 reviews in the last 12 months

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Rated 1 out of 5 stars

This website is a scam

This website is a scam! Do not shop from here.

Every piece of information they put up regarding their products is inaccurate. It’s false advertising. Everything that comes is bad quality and cheap. And looks nothing like the website pictures. And when you want to return they refuse a refund or any money back. Just try to offer you a partial refund or free shipping.

They advertise the company is in the Netherlands with a British mobile number that doesn’t go through. But when they send you the returns label it’s an address in china snd Chinese phone number.

It cost me £21.70 to return the item to china and they’re still emailing about a partial refund.

I’m taking this further to get this website shut down so this does not happen to anyone else. I have all the evidence screen shotted on my phone

Avoid this website

August 21, 2026
Unprompted review
Rated 4 out of 5 stars

Light layer with a pretty back

My summer tops were either too plain or too warm, so this Tilly sweater filled a nice gap for me. The open knit gives it some shape without feeling heavy, and the cropped length works well with my high-waisted jeans. I like that the front is simple with the crew neck, then the open back and tie make it feel a bit more special. The tie took me a minute to get even the first time. Still, I’ve worn it twice already and really like it.

August 27, 2026
Unprompted review
Rated 1 out of 5 stars

I feel so stupid not reading the…

I feel so stupid not reading the reviews before I purchased but also stuck in a returns nightmare. How the dress wasn’t even fit to be sent out, doesn’t actually work as one shoulder dress it just hangs floppy! I don’t know how they continue to charge high prices for such poor quality items that fit in an envelope sized package. On the plus side, the only plus side they do respond to you!

September 3, 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy anything from this website

Do not buy anything from this website! The dresses are cheap and don’t look like the photos in the website. They are unbelievably hard to deal with and don’t accept returns! If you do try to return they try to get you to pay more money for shipping or alternative dresses/sizes. Very poor service. DO NOT USE THIS WEBSITE! It is too good to be true!

August 1, 2026
Unprompted review
Rated 1 out of 5 stars

Awful company...

Awful company...
I wanted a full refund of my dress as it didn't fit. They wouldn't allow a refund, they offered:
1. Keep the item and receive a partial refund 10% and 15% discount voucher
2. Replacement FREE SHIPPING, choose the same item or any item on the website and not pay for shipping...
So in other words, give them more money. I am fighting for a refund still and will contact my bank explaining that I have been scammed. Do not buy from them!!

September 2, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience.

Terrible experience.
Products don’t arrive on time and come direct from china, with no option for a return.
Item came faulty and I was told there’s nothing that could be done they would give their supplier some feedback.
Terrible customer service wouldn’t recommend.

September 2, 2026
Unprompted review
Rated 1 out of 5 stars

This is my second review about this…

This is my second review about this awful company, I have never written even one review about a company before but this company is so shocking!!

After emailing back and forth for over 3 weeks we agreed a partial refund for a dress I ordered, they stated on an email to me that the refund would be processed and this was agreed at the start of August. I checked my bank recently and the refund had not even been processed, I emailed them and they had not even requested for this to be processed!!!

I have asked for a further refund due to their incompetence.

September 2, 2026
Unprompted review
Rated 3 out of 5 stars

make some loud noise

first time use it today. make some loud noise when turn on, i think it break but it works fine. setup was confusing because manual not clear. but result is good.

August 24, 2026
Unprompted review
Rated 1 out of 5 stars

⚠️ WARNING — Think twice before ordering from this company

Very disappointing customer service and product

I am extremely disappointed with both the quality of the dress and the way my return request has been handled. The dress was not as described, the sizing did not match the advertised measurements, and the quality was far below what I would consider satisfactory.

Despite this, the company refused to provide a prepaid return and instead expects me to pay substantial international postage to return the item to China. This was not clearly disclosed on their website before purchase.

Rather than resolving the issue, I was repeatedly offered a partial refund or store credit, neither of which is acceptable when the product received is not as advertised. Very poor customer service and an extremely frustrating experience. I would not recommend this company.

July 31, 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company.

It is a complete scam. I bought a dress in size small and it didn’t even fit under my bum, I am 5’3 so I’m short. The sizes are off and the quality is really poor. Not worth the money, don’t waste your time and also they wanted to me to send it back to china at my own expense

August 24, 2026
Unprompted review
Rated 1 out of 5 stars

Poor quality and communication with partial refund offered

I ordered a few dresses for comparison for a wedding to find all were very cheap material and appeared nothing like the pictures on the website that look of good quality. When I contact for a return and refund, I was offered a partial refund or replacement item to which i replied on several occasions that i had already ordered more than one dress and all of poor quality and would not want to re-purchase so wanted full refund.
After numerous emails back and forth of repeating myself they finally sent me a returns form and I now have to pay the charge to return the items to China before I can receive a full refund. This experience took a couple of weeks and would advise to not purchase from this company. I assume I will now have to wait several weeks for them to arrive back and receive my refund if I do at all

August 24, 2026
Unprompted review

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