Tangerine Reviews 

EVERYTHING - over the past few years I have had nothing but bad experiences with Tangerine Customer Service. From a representative calling me an Executioner instead of Executor and when I corrected her I was told that I had to be understanding as English wasn't her first language, to this one with my Credit Card. This is the final straw and I will be looking at doing buisness with another bank. It is too bad as I have been with Tangerine since they were ING- 20 years ago.

These crooks sent me a new card two to three months before my old one expires which they invalidated so I couldn’t use it at all then they charge crazy interest because none of the cards are working - go figure it sounds intentional how they make money that way. While inconveniencing me

Worst customer service agents .zero knowledge and rude

I was unable to determine the Daily transfer limits online so I called them. 30 minute wait led to a phone ringing with no pickup. Once I get my money out of this place we are done !

WORST CUSTOMER SERVICE EVER. Every time I ask for a callback. I then have to wait 10 mins, speak to someone for 10 minutes, only to be transferred to someone in another department, at which they put you on hold again... I am currently on hold for 30 minutes waiting for the second person, who may be able to solve a simple credit card hold. Everytime I have to deal with them, i spend no less than an hour to 90 minutes of my day, trying to get the most basic things rectified. INSANE! No customer appreciation or respect for others time. Truly astonishing...

Extremely disappointing customer service. My credit card was declined previously, but when I called, the representative insisted there was nothing wrong and was rude to me — yet the card still didn’t work.

Today, I called with a very simple question: whether my previous statement balance had been paid in full and on time. I have now been waiting for over 30 minutes while they try to figure this out. For a credit card company, it is unbelievable that such a basic question takes this long to answer.

Tangerine seriously needs to improve its customer service.

I just called to cancel my account. To identify me, they asked me to provide the amount I invested in my TFSA during the year. If I used that account a lot, it would have taken me forever to provide the information. I asked the agent how I could get that information easily. The customer service at Tangerine being what it is, she said, I ask you the question you need to answer…. Not only that. She asked me several questions, not that easy to answer even if I am the owner of the account (proof, my accounts are now closed) but they sent me a code to my phone…. Seriously I had nothing much against them until I talked to that agent.

Horrible Customer Service

I’ve spent multiple hours over the past 2 months on hold trying to get an issue resolved regarding transferring money INTO my Tangerine account. TD, the bank I’m transferring out of has gone so far as to assign someone to assist the process and call me with regular updates.

Requesting a call back from Tangerine results in a two day delay and even then they just leave a message with a general number to call and you’re stuck on hold again.

Finally I hear from the supervisor who offers to compensate me for my 2 month delay by crediting my account and 2 weeks later this still hasn’t happened. I emailed them asking them to have a supervisor call me to resolve the issue and instead am told to email another address regarding my issue.

Do yourself a favour and avoid the hassle of dealing with this bank.

I recently received a promotion from this bank stating that if I pay a utility or bill payment for two consecutive months I would receive a $25 dollar promation well I'm being told that I don't meet the requirements and there telling me that I didn't set up payroll and or set up a subscription with Netflix or Spotify when they can verify the subscription that I didn't even set up they can't verify the payroll no where in the facts does it state any of this and I have sent it too a supervisor and still got told I don't qualify for the stated reasons be careful with this bank and there promotions they don't like too honor them

I had my mortgage with ING Bank, which was bought out by Scotia Bank, which put it in its all-digital bank, Tangerine. My mortgage went with Tangerine. I had no problems with ING. I have had nothing but problems with Tangerine. This last episode is really unbelievable. I live in BC. I had my mortgage with Tangerine and decided to transfer it to a local credit union. I did this in May, and they paid out the mortgage at Tangerine in full. In BC, seniors can opt for the government to pay their property taxes until the house is sold. When I moved my mortgage, my account was accidentally closed. I have been trying since June to get it reopened. It never was. I have been assessed penalties because my taxes remain unpaid. I am on a fixed income and could not pay it on my own. Today, after dealing with five different government departments, I find the reason is that Tangerine never lifted the mortgage lien. They are legally bound to do so within 30 days of the change in mortgage holder. It has been over 90 days. As others have stated, it is impossible to reach anyone at Tangerine by phone. The wait time is long. If they say to ask for a callback and someone will call you, well, I got called, and it asked me to punch 1 so the agent would come on the line. I did so. Then it repeated that, and I did. After three tries, the machine hung up on me. Any emails to them go as 'undeliverable'. I finally sent a letter via priority post (76 cost) to beg them to email it to the BC Land Registry Office so I could get my tax deferral. It has not been done. If they do not do it by September 10th, I will lose all right to get tax deferral for this year. I will be contacting the Ontario Banking Ombudsman and the Canadian National Banking Ombudsman to lodge a formal complaint against both Tangerine and Scotia Bank. If you have the same problem, I urge you to do so as well. This bank needs to be dealt with legally by the government for their failure to act in good faith with their clients.

I have banked with Tangerine for a long time. Initially they were great to deal with but that has changed over time. It was bought out by a bigger bank and customer service has been in constant decline. It used to be easy to reach a “live body” but now it always involves a lengthy wait. The final straw for me was their promotion of a high interest rate for “new” customers, much higher than they offer existing customers. Each year it gets worseQ

I've had a deeply frustrating experience with Tangerine regarding a check deposited at a Scotiabank ATM that was left unprocessed for a month. When reaching out for support, the customer service was completely unhelpful, and an incompetent supervisor even asked irrelevant, unprofessional questions about mobile app usage and the source of funds instead of resolving the missing funds. The lack of follow-up and accountability is unacceptable.

Worst institution ever.....
Guys you have EQ bank now.....so leave Tangerine as soon as you can! Amateurs!!

I called and reported that my account was compromized on the day it occurred. I was then told to wait 10 business days, and that I would have funds deposited into my account - if the investigation was negative, I would owe that money; if the investigation was positive, no further action. I was NEVER given any money. When I called back after the 10 business days past, I was told that their Security Department did not complete the correct investigation, and I had to wait another 10 business days - I still have not gotten the funds. I then call again after the 2nd 10 business days and am told that they cannot do anything for me. I offered proof that the transactions were not from me (screen shots of my location settings on the day in question) and reviewed my text messages to see if I had received a text from them then - again no text was received, yet they still say no reimbursement will be provided. I'm out just over $2000.00. I'M DONE WITH TANGERINE. I WILL NEVER USE THIS BANK AGAIN!!!!!!!!!!!!!!!!!

This used to be such a good and innovative bank. It's now impossible to get someone on the phone without waiting for over 25+ mins. There are no overseas lines. If you are locked out of your account, good luck. Even if you select that you want to speak to an advisor in French, you get transferred to an English speaking one about 50% of the time. The French speaking team are 10x More knowledgeable than the English speaking one, so you will get different answers and resolutions depending on who you speak to. There are no digital routes for 90% of the support cases, and about 99% of the cases for overseas customers.

I just wish I had transferred my funds to a different bank before moving to the UK.

I love the Tangerine App it is the most user friendly banking app I've found next to Simplii's that is super user friendly. The bank itself is also pretty awesome for a "free" bank, great perks.

Absolutely disgraceful support. Rude and disrespectful all 3 times I called to see why my account is holding my checks for an absurd amount of time.

All I got was snarky and rude remarks.

As well as frequent lockouts of my account causing me to have to call support to resolve.

I'd give zero stars if I could. Switching banks to a REAL BANK. I'd rather pay fees and not have to deal with this crap ANYMORE. Tangerine has gone completely down hill. Even worse than PC financial.

As soon as my check clears I will be closing my account and switching to a real bank.

Terrible experience, They do maintenance at random times without alerting me, has put me in some embarrassing situations because if it. Can't acess my funds or get help from anyone. I would not recommend to anyone going forward.

Double billed $2,900 Paid — terrible customer service response

My credit card bill was processed twice due to their system mistake. When I called customer service, they opened an investigation ticket, but told me I have to wait 4 to 8 weeks for it to complete. Meanwhile, my next bill is due before then, leaving me out $2,900 in the meantime. Very frustrating experience, and I am seriously considering switching to another bank.

Customer service is a nightmare. My card keeps declining even though I have plenty of money in the bank. They had me change my PIN but it still doesn't work. There is clearly some sort of hold on my account but their customer service does not seem to know what they are doing.