Kate Baxter

I had my mortgage with ING Bank, which was bought out by Scotia Bank, which put it in its all-digital bank, Tangerine. My mortgage went with Tangerine. I had no problems with ING. I have had nothing but problems with Tangerine. This last episode is really unbelievable. I live in BC. I had my mortgage with Tangerine and decided to transfer it to a local credit union. I did this in May, and they paid out the mortgage at Tangerine in full. In BC, seniors can opt for the government to pay their property taxes until the house is sold. When I moved my mortgage, my account was accidentally closed. I have been trying since June to get it reopened. It never was. I have been assessed penalties because my taxes remain unpaid. I am on a fixed income and could not pay it on my own. Today, after dealing with five different government departments, I find the reason is that Tangerine never lifted the mortgage lien. They are legally bound to do so within 30 days of the change in mortgage holder. It has been over 90 days. As others have stated, it is impossible to reach anyone at Tangerine by phone. The wait time is long. If they say to ask for a callback and someone will call you, well, I got called, and it asked me to punch 1 so the agent would come on the line. I did so. Then it repeated that, and I did. After three tries, the machine hung up on me. Any emails to them go as 'undeliverable'. I finally sent a letter via priority post (76 cost) to beg them to email it to the BC Land Registry Office so I could get my tax deferral. It has not been done. If they do not do it by September 10th, I will lose all right to get tax deferral for this year. I will be contacting the Ontario Banking Ombudsman and the Canadian National Banking Ombudsman to lodge a formal complaint against both Tangerine and Scotia Bank. If you have the same problem, I urge you to do so as well. This bank needs to be dealt with legally by the government for their failure to act in good faith with their clients.

Bought an LG front-load washing machine in April in Canada. Three days ago, it started to leak water from underneath. Phoned support regarding sending someone out under warranty. Spent 45 minutes on the phone with a female 'agent' with a very heavy Asian accent. (I am 77 years) She kept repeating the same things over and over again. Had I tried all of the suggestions in the manual. Yes. Wanted me to send her a picture of my floor under one inch of water. (This was during the spin cycle for two sheets and two pillow cases) It was obvious she had been trained to deflect any possibility of sending a technician to deal with the problem. My local handyman was painting so I asked him to check out the list. He did so. Nothing worked. I finally told her I thought they were deliberately avoiding dealing with the issue. I have since done more research, and apparently this company, worldwide, has the worst service and warranty record imaginable. No matter what country you examine, the same story. Absolutely no customer service. I intend to hire a technician myself, pay them and then sue them in small claims court. DO NOT BUY ANYTHING FROM LG. YOU WILL REGRET IT.

I bought an LG washing machine from this company. The delivery and setup went well. No problems. Three months later, the machine is leaking water all over my basement. I would suggest this company cease dealing with ANY LG product, as they are terrible and have the worst customer service I have ever seen.

I live in BC and having to buy CPAP supplies can be a real hassle because up until now I only knew of stores in Ontario. I discovered this store in Vancouver last year. It is amazing. The prices are the same or lower than back east. Plus the shipping is much cheaper. They had the product out the same day and it arrived within 2 days. Very happy with the service and would highly recommend.

Shaw no longer exist except in name only. If think you are using Shaw you are actually dealing with Rogers which has the worst customer service, bar none, in Canada. Probably the world. I can't get into my 'Shaw account' because they say I have the wrong password. So I tried to change it. They said they would send me change link to my recovery email. This is the third day I have tried to do it. I have never received a change link to my recovery email. Rogers Sucks.

Looking to change internet providers, I came to Trustpilot to see reviews of this company. The reviews sent me to call them to order their internet. I am a disabled senior citizen with moderate hearing loss and poor eyesight. I need assistance to walk. I told them I would need a technician to come to my home to install the modem etc. I was told basically, Tough luck, lady. We don't do at-home installations. Even though the reviews in the latest (August 2025) reviews talks about the installation people coming to their home to set up the system. So much for good customer service. I am extremely disappointed.

If I could give this no stars I would. Just to advise people this is NOT a Canadian site. It is from U.A.E. When you click the usual 'read all the conditions etc' DO NOT DO THIS. Hidden in that blether which no one ever reads including me is a contract with them that states you will pay them 55.29 for 'membership'. I have been in hospital for a terminal illness. I went to them in May when I was billed (twice for the same product) I managed to get one charged reversed. I explained my situation that I would NOT be needing to buy anything anymore in this lifetime and was promised a refund. I was first told their 'refund' software was broken. That lasted two months. Then I was told that the refund had been processed. Then I was told that I needed to give them the order number. I now have collected three 'ticket numbers' for 'priority service' You know I guess the only reason I am still alive is because I will get that refund no matter what.

I have been using Tellwut for over 10 years. I have never had a problem with them. Their support is superb. They answer within 24 hours and they always are extremely helpful. If you are missing points or whatever they give them to you ASAP. Highly recommend.

My friend tipped me off to this site about 18 months ago. Basically I have been buying clothes and kitchen/home items. I have never had a problem. Never had to return anything. If I wasn't satisfied with the article it was generally because I didn't pay attention to the measurements. If you go online to Amazon and others you will find exactly the same articles made by the same Chinese companies only 75% more than you can get it for Temu. Two things I really like about Temu. First is their clothes. You choose carefully and you can get some really nice clothes. Some can be cheap but others are well made with good quality cloth. The other thing I really like is that the colours and patterns are so much better than US stuff. That all seems like greys, blacks and other dark and ugly colours/patterns. Temu has beautiful rich colours and really pretty patterns. The second thing I like is that the items like kitchen stuff is really innovative. Just great little gadgets and things I have never seen anywhere. Easy peelers, sharp knives, handy stuff you never see in North America. I would recommend it. I always get my products before the time that is scheduled to be delivered so no problems there.

I discovered Temu a couple of months ago. I have had five orders from them. I have NEVER been disappointed and am very pleased with their service. The items arrived very fast (I live on the West Coast so it is probably longer if you live in the East) One thing that I really notice is that I see the same items on Amazon for much more. I don't know if it is because I am getting it from the manufacturer or the markup or the tariffs or whatever but they certainly have some great bargains. Also as a plus size woman I can get the most beautiful clothes for under 30. that fit me perfectly. The fabrics and stitching are all fine and they wash up great. I have no complaints at all about Temu.

Rogers took over from Shaw. Since that time the customer service is non existent. You cannot talk to a live person. You must use 'live chat' you type in your question. It sits there 'pending' for 30 minutes and then Rogers times out and they erase your message. I cannot get into my wifi network because I forgot the password. Everyone says it is on the modem. No it is not. I have tried every single number on everything as pass word with no results. There is absolutely no way of contacting anyone or anything at this benighted If I ever thought of voting for the Liberals it is gone because they were the ones that allowed this travesty of a company to do this. Communications companies like this should be mandated to be broken up as they are simply a monopoly on field and Canada pays the highest rates of wifi and cell phone usage in the world.

I have had Shaw Internet for at least 15 years and never had a problem until Rogers took over. I have a plan that is just basic and it includes my mobile phone which is NOT a smartphone. The billing is not broken down. It just shows as the internet. As a result, when I pay for service it is all rolled into one. Rogers is now harassing me to change my phone plan from Shaw to Rogers even though I have NO mobile plan. I have tried repeatedly to contact them. I sat on the phone for 45 minutes on hold before finally hanging up. I have had no response from their chat line. Again on hold for over 40 minutes. None of their FAQs fit the situation. If this is an example of what my service is going to be like with Shaw I will find another provider.

I have been with Shaw for years. Never had a problem with them. Support has always been helpful, friendly and easy to deal with. Then Rogers took over. I should have known it would be downhill after that. First off you cannot get support for anything without a very long wait. Secondly beware the 'hours' of business. They are Eastern Time not Western. I waited for over an hour on a chatline yesterday. Instead of 'you will be waiting 15 minutes or you are 12th in line it says 'pending' What the heck does that mean? They do not want to have staff to answer queries they want you to use their 'information pages' which are useless. When I finally got through to them about them billing me twice I was told it was my fault, not theirs. I told them fine I would cancel.

Since Amazon no longer offers two day delivery. Since I have had 3 out of the last 5 articles I have ordered showed up weeks late or didn't show up at all I will not be renewing my membership. Prime Video, Music etc does nothing for me. If I need something I would rather pay the shipping fees. By the way what the heck does this mean:
CA$79.00 / year
Renews on October 9, 2022 at
CA$99.00 / year

I took an introductory offer from this company about three years ago. After a year I cancelled it. I was still billed for the next year. I sent a letter to advise I did not want the service. After months of emailing and getting no response I gave up and considered it to be a expensive lesson. The next year I was billed again even though I had obviously cancelled it on the site. This time I took action called my credit card company, reported it as a fraudulent billing to Paypal etc. AV refused to give me back my money unless I cancelled my complete with Paypal. Finally they gave in and gave me back my money. My credit card people told me to cancel my credit card so they couldn't access it. Here it is again. They have billed me for service I do not want and have cancelled. I am going through the whole thing again. DO NOT give these people any credit information. I will now have to cancel my new credit card and my Paypal account and I bet you they will still try to bill me next year. Disgraceful behavior on the part of these company.

Do not go to Koodo. Worst company out there. What they laughingly call customer service is none existent. I am a senior with a heart condition so I am in danger from the covid virus. I live alone. I have no family and am the only person in my 'friend'group which consists of one person who is 13 years older than I am who is still able to drive. I signed up with Koodo on the advice of a sales rep in October. I have never used it but paid 56.00 a month since then on a pre authorized plan. In December my city went into lockdown. I have not left the house since December 23rd. On that day I had my landline on my night table and my cell phone which I keep for emergencies when out charging beside it. My cat knocked over a glass of water which spilled all over the phones and ruined both of them. I tried to dry them out following instructions on the internet but it didn't work. By now it was Christmas Eve and I figured I could wait until after the holidays to sort things through. I did order a new phone and a Koodo SIM card for it but it won't be delivered until Jan 8th (I hope)After the holidays I tried to cancel my plan with Koodo so I could go to a straight pay as you go plan which would be cheaper. I am on a limited income pension. I could not get through because they have a computer generated chat bot. It wants me to leave a phone number so I could get a call back. I tried to explain to this thing without success so I went to their FB page and repeated what I just told you. Four days later I got a form reply telling me that I had to leave a message with a chatbot so they could call me back. By this time I was very upset. I emailed back on FB PM in capitols that they obviously hadn't read the note. I have NO PHONE. Today three days later I receive another note from a different person telling me that they did not like the 'tone of my email' and I should go borrow a phone from 'a member of my household' or a 'friend'. So basically this person totally ignores the fact I live alone and I am under lockdown, He/she/it says under no circumstances will they cancel my plan unless I actually speak to someone on the phone. The phone that will not arrive until Friday. I told he/she/it that I would not be paying the January bill and as far as I was concerned my plan was cancelled. I could not believe the rudeness, lack of understanding and complete ignorance of the real world circumstances by this person. I would rather pay more money and go back to Shaw than ever use this company again. Disgusting and disgraceful. I worked for 45 years for a company where I was a customer service representative and I would have been fired if I had a sent a customer an email like that.

I joined Branded Surveys a couple of months ago. I enjoy the surveys but because I am a senior I don't qualify for a lot of them. The only thing that bugs me is how long it takes to get your points approved. I am sitting on over 800 points and have been for about a week and half and none seem to be approval. I could use them for Xmas shopping but they never seem to be approved. That is my only complaint about B.S.

I am a senior with 5 cats. Needless to say, I buy a lot of cat food, litter etc. I have found the cheapest place to buy from was Walmart and was able to order online was terrific as I didn't have to pick up the stuff put it in a cart etc. UNTIL this past summer when I had a 200.00 delivery of which only 100. was delivered. I spent more than three weeks arguing online (because they have NO phone contact) with a different customer service rep. They swore up and down I had a full delivery. I told them only one box arrived. They wanted me to file a false police report stating the items had been stolen off my porch. No way. I am home all day 24/7 due to ill health. I have an enclosed porch. I live in a very busy residential neighbour with lots of stay home people and we all know one another. I finally just lost my temper and screamed at a man who said he would send me an affidavit which I would have to sign and then they would refund me my money. Frankly, I knew I would never receive it. Strangely enough, two days later I got a phone call from the delivery company stating that they had overlooked delivering to me a box which had been sitting on their loading dock for three weeks. The earliest they could deliver it would be 7 days from now. It was my missing items. In the 7 days, before it arrived, I never received the so-called affidavit which was supposed to be sent to me. I did, however, notify Walmart that the box had arrived and sent them a screen grab to show the invoice wherein the company did deliver one box on August 3 and one of August 30. I never received an apology or acknowledgement. My advice to you is that if you are ordering items from Walmart do not order more than 50.00 at a time. That way you get the free shipping but you also ensure that your order comes in one box and you won't have to deal with their non-existent customer service. By the way, the staff in the store is great.