Vision Express Reviews 

The staff were really friendly, helpful and professional. I couldn’t recommend them highly enough.

The service was on time thorough and efficient.
There was the added bonus of a payment plan which comes with all sorts of goodies as well as a discount. Worth getting as I found after a fall damaged my glasses beyond repair

I had a great service ,tI was served by Saki e Darfy They were really professional in their work. I'm waiting for the delivery of the glasses and we'll see. The only thing is that the glasses are becoming too expensive. I didn't expect such a price.

The overall experience was very positive, the staff were friendly, patient and knowledgeable! The only negative is I wish there were more glasses available in a cheaper price bracket.

Professional

You are premature in asking for a review. I only placed and order for a new pair of spacs. I will not know what I think until they arrive. I find review requests irritating and reduce my opinion of the company nagging me to do it.

It was easy to make the appointment
The staff were very helpful a d courteous

Booked an eye test the same day, as I was having sudden issues with one eye. Although the tests took alot longer than I had booked in for the gentleman who did the initial tests, and the optician could not have been more thorough or patient. Very polite and put me at ease. Highly recommend.

Anna H from the Rainham Tesco branch was extremely helpful.

This was my first visit to Vision Express and whilst it is difficult to give a complete review until I receive my glasses, I can comment on the service and environment.
The staff were welcoming and helpful, answered all of my questions, subject to the comment below, and I was happy with the range of frames and cost of lenses. My one big issue is the very noisy environment. This is a new store in the centre of Gloucester, first impressions when you step in the door is a light, airy and welcoming place, however as someone with impaired hearing who wears hearing aids, this open plan space it is a nightmare. There is no T loop system and despite trying all of the functions on my hearing aid, I found it extremely difficult to hear what the assistant was saying. There needs to be a separate space for people with hearing difficulties, which like impaired eyesight is a disability.

Really patient and professional team. My prescription has changed after cataract surgery and I just couldn’t get on with the first pair of glasses I ordered. I was very surprised to find that , not only was I able to have a free lens check but I was then encouraged to consider varifocals and was also able to swap the frames that were too big. Excellent service.

The team, from shop floor to eye test - they are all so welcoming, knowledgeable and clear experts in their field.
Pricing of frames and lenses was very competitive too.

Great appointment and swift. Michelle (Optician) was particularly helpful.

I went to 4seasons in Mansfield. I have been there a number of years, the staff were pleasant and helpful. This time it seems under new management . Full refurb and new staff. The manager was rude arrogant unwilling to help. I will never go there again.

My glasses had broken and I went to see what help they would give me. She wasn't very sympathetic and wasnt interested in my concerns. She seemed not to have any time for me . She said she would glue it and said see you in a couple of weeks. However, the glue didn't last 12 hours. She was very dismissive. Clearly needs training on customer service. I have never experienced such arrogance and dismissiveness in the whole of my life.

Optician was very proffessional, explained everything clearly to me. The staff are very friendly and helpful, especially when choosing the right frames.

Attended for a routine eye check , was an initial long delay when I arrived as the Optician was stuck in a Traffic Jam .
However the Optician had contacted the store and told the staff about the delay . The staff kept me fully updated , offered me a drink if I needed one , they were in contact with the “ stranded “ Optician by phone and relayed all updates to me .
The gentleman at Vision Express in Tesco carried out the First part of my Eye Test so that I was ready to be seen by the Optician when they arrived .
On Arrival the Optician was extremely Apologetic and I was seen immediately . The eye test was very Thorough and she was extremely knowledgeable and her manner was Calming and Positive .
Overall the service I received from Vision Express in Wigan Tesco made me feel Valued as a Customer .

A great eye test experience. The optometrist was exceptionally helpful and pleasant. Thank you, Alex, for your patience, skill and care

The eye test was fine. The optician was pretty direct and a bit brisk but I didn’t mind that at all. She knew her stuff.

I had a voucher for a free eye test which I told them at the start as well saying that I was running late for a meeting so didn’t have time to choose glasses at the same session.

So of course when it came it paying they wouldn’t honour the voucher. Without spending minimum of £50 on glasses my eye test would not be free. I offered to buy a £50 voucher towards glasses to
show my commitment to come back and buy them when I wasn’t rushing to a meeting but of course, no that’s not in the rules. I suggested that was a poor commercial decision as I would now not be minded to spend £200-£300 on glasses with the company but the sales person just abruptly informed me she didn’t make the rules!
So good luck with your inflexible rules vision express. You got £20 from me for an eye test that should have been free and another company will definitely get the higher revenue on the glasses!

Excellent service and wonderful helpful friendly staff very polite and friendly great customer care and service Would highly recommend to the store.

Ease of booking at Marshall Yard Gainsborough on line. Welcome and initial eye screening undertaken was excellent with explanations given throughout the advance screening.
Eye checks carried out with clear understanding of eye screening and results given by optometrist at the appointment. Would I recommend definitely.