Vision Express Reviews 

The staff were friendly and helpful. The very expensive Essilor eye measuring device did not function properly.

Everything was explained, the service was smooth and the customer service was great. Thank you and see you next year as always

Really good and friendly service. Have used them for years

Staff at Hatfield Vision Express are very helpful, patience & thorough. Interested in my hobbies that requires particular glasses. I always take in an array of reading matter from knitting pattern, maps, checklist for helicopter flying. Going to the same optician is great for me as my records show what alterations, additions such as sun reaction lenses even in a helicopter, etc., Allowed me to take my time to choose frames & on collection helped to adjust arms of glasses to feel secure when in use. Thank you

Great customer service

I had the misfortune of getting my spectacle prescription from Vision Express Newcastle today, never again as im entitled to free nhs spectacles, i was treated by shop assistant ELLIE, as if i was something she had just stood in, very rude and unhelpful and treated me with distain. I will never use that opticians again. The store had more staff than customers, about 4 customers, meanwhile Specsavers next door was bustling with business, says alot

Purchasing prescription glasses from Vision Express did not fill me with confidence I felt that the sales advisor didn’t really have enough knowledge on lenses, frames or the costs it was also a very slow process and also lots of hidden costs due to the lack of stock of their frames in store

friendly staff great service and 5 min walk from my home 10/10

I had a great experience here! The staff helped me with all my eye checks and was super patient while I chose the right glasses. Although the process took a bit long, the team answered every query with a smile. They have a fantastic collection of frames, and I’d definitely recommend them.

When I entered the Vision Express branch in Canary Wharf, no one came over to ask how they could help me. I stood at the desk for several minutes, but no one acknowledged me. Eventually, a member of staff came over and asked what I needed. They simply pointed me in the direction of the eye examination area without accompanying me.

When I got there, two members of staff were standing in the corridor talking to each other, but neither of them acknowledged me. I sat there for more than five minutes, and no one came to assist me. In the end, I had to stop someone who was passing by and ask what I was supposed to do.

The person who carried out my eye examination was very polite and professional, but the overall customer service was poor.

Sarika and Maria looked after us very well. They both sorted our eye sight issues. They were very polite and curious with a smile. We would recommend them to our relatives and friends any time. Thanks ladies

The staff was amazing and very kind and friendly, providing to me with many information about the products I purchased. Amina and Cathy were fantastic and they were very polite.
Outstanding services, I will gladly recommend them to my friends.

Was expecting delivery today but it still in the carriers hub after being sent in the 17th of July.

Evri customer care is a AI chat bot and is useless.

Vision Express don't respond to the webform on their own website.

I was given a delivery date of the 18th. Don't believe the claims that they offer next day delivery.
God knows when my order will show up.

Update
the order is stuck in the hub since Monday 2.12 a.m. and there has been no movement or update from either Vision Express or Evri. Appalling customer service from Automated AI bots.

Gabriel is an AI Chatbot automated response,

Update
The private response is fake, i sent my order details to the Bot and there has been radio silence from Vision Express trust pilot team who are not people just chat bots.

23:39 - Fri Jul 17
We're processing your parcel at our hub

02:12 - Mon Jul 20
Your parcel is at the delivery depot and we'll let you know when it's out for delivery

my order should take 48hours as it's only sunglasses.

appalling customer service

Very efficient service, staff were reassuring and helpful. Great deal on the 3 x pairs of glasses I ordered

I attended Vision Express (Perth) for an OCT Scan because of possible pre-diabetes situation and of which I had no previous knowledge and it's possible effect/s at all especially on the eyes.
The Optometrist was very very good and explained the pre-diabetes and Type 2 diabetes effect on a person's eyes in detail and for which I am grateful and also with the care and attention during the scan tests.
As an older person I have no hesitation in recommending Vision Express for any eye problem that requires attention.

I visited VE in Rugby for an eye test today and my optician was Sonny. It was the best eye test and explanation that I have had in 50 years! I had an eye problem which he explained thoroughly how to deal with it and what caused it. I was given some medication which has already started to work. Also he said my sight with my current glasses is satisfactory and therefore no pressure to buy new glasses yet. A thoroughly trustworthy optician who I will definitely use again and recommend to friends. Thank you.

The staff were helpful in the store ,my eye test was very good with Mariyam and did not take long , I was overall very pleased with my visit to vision express.

Never an issue when I attend. Professional and courteous . Easy to engage with. Seamless experience.

I am extremely satisfied with the service we received from Vision Express. From the very beginning, Hafsa made sure that all of my, my husband's, and my daughter's expectations were met.

She was incredibly patient, knowledgeable, and always happy to help. She answered all of our questions thoroughly, gave us excellent advice, and made the whole experience smooth and enjoyable. Her professionalism and friendly attitude made us feel valued and well looked after.

A huge thank you to Hafsa for her outstanding customer service. We truly appreciate everything she did for us and hope that every customer is lucky enough to be in such caring and capable hands. We highly recommend Vision Express and especially Hafsa!

The customer experience at Vision Express in Twyford is exceptional. I was made to feel valued and unrushed. I cannot fault my experience!