Trainline Reviews 

I purchased my Trainline tickets on-line yesterday and went, as instructed, to my local Parkway today to collect the physical tickets. The man behind the counter told me they would have sold the identical tickets for £50 less! Next time l will ensure l go to the station. I feel cheated.

Easy to book on a specific train. The only negative point is that I thought I'd been allocated a seat but when I've looked at my tickets I don't have a seat number. It's just under a 2 hour journey so it might be helpful to passengers if a seat was allocated automatically when booking a longer journey.

We always use the trainline when booking train tickets.the process is simple.the app works great etickets save time.

My train was on time and clean, clear announcements good journey all in all

I used to love Trainline and used it all the time. Now it is far too complicated and very difficult to see exactly which trains you’re committing yourself to. Twice recently I’ve had long waits at the station when I believed I’d bought a flexible return. I won’t be using Trainline any more.

This is my first time it did work very well for me

I couldnt find how to book a tkt to travel at any off peak time so thought booking as i did would let me travel on any train. Now i have a tkt that i can use any time after 12.02 but not on the few trains before this time. Which is what i wanted, to be able to travel a little earlier or a little later, like up to an hrs difference each side of that time. First time booking online and wont be doing it again.

Yet again multiple trains (x3) cancelled with no communication from the station.
When trains started again over an hour later, it didn’t go to my station. So I was left to get an uber home.
Not so much of an issue for myself but left with more expense and no way to reclaim it back.
I have to use the train for work trips and they are frequently late and or cancelled. So frustrating considering the ticket costs.

Great easy process. It was easy to use for the first time we saved over£90 on the first trip just by waiting for a 45 minute later train.

impossible to navigate, paid several hundred pounds for first class and can't even choose seat. More expensive than booking direct too even with a railcard. Do not use and book direct with operator who have an easy use app and better cancellation polices. Am now stuck on a 3 hour train journey facing backwards with no table - may as well have paid a tenth of the price for economy. Bitterly disappointed.

I have been given so much disinformation and wrong advice and the run around re who to ring, in respect of booking seats for a journey I booked yesterday for December! I have spent over 2 hours today trying to get some clarity and eventually passenger assistance was whete i received information and advice that made sense.

Thanks for your support. Below are ny comments.

You can buy the ticket via App using the apple pay. But ticket machine requires physical card to collect the tickets. Who carries a physical card these days?
Otherwise collecting via ticket office means getting in a queue.

Second thing, new paper tickets collected from ticket office have qr codes but the ticket gates dont have qr reader @ Paddington Elizabeth Line.

No me parece adecuado ni oportuno cobrar por una maleta normal más de lo que vale el billete de tren, lo considero un abuso.

Quick and easy to book , can pick tickets up at station so no worry about e tickets

Usually booking with Trainline is really easy although with my latest booking it wouldn’t allow me to reserve a seat. This is very frustrating

Its a shame that the time of the journey means you pay more or less. It does not encourage people to use public transport at all. If like me your not sure if the plane will be late etc you end up having to hang around because you book the later train. Or pay more to be flexible. Its not a good system to encourage anyone. I should have just brought a ticket at the station to travel there and then.
The website is easy to use.

All on time at mo! Good
Smooth run..so far. Finding air cond a little too cold though! Freezing in fact @!!