Quick and helpful response to my queries. It couldn’t find a suitable set of trains for my journey (Paris-Linz return). It was explained that this was due to some trains not yet being available for... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I find Rail Europe’s website easier to use than others offering a similar service. Progress through a purchase can be traced easily and though I had a persistent annoyance this time I will use the s... See more
Company replied
I had an issue with listing the passengers when trying to book Eurostar, but my fault, I think. I'd managed to list my name twice, and couldn't find a way of editing it. Every time I tried, it too... See more
Company replied
Easy to book an Italian sleeper that couldn't be done elsewhere. Still need one more sleeper booking that is simply not available at the moment. I will consider buying my next Interrail pass through R... See more
Company replied
Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Contact info
Paris, France
- raileurope.com
4.3
Excellent
104K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Made Booking Easy
Website very clear. Booking was effortless. Booked from US. I'm assuming that when I use the tickets next month it will be seamless experience.
September 6, 2026
I have loved your service for years
I have loved your service for years. It makes Europe planning and ticket purchases so much easier.
September 6, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Rail Europe
Hello Benjamin,
Thank you for the fantastic 5-star review! We are so glad to hear that you had an easy booking and payment experience for your train trip in France, and that you are enjoying our mobile app. We try to keep the interface as intuitive as possible for all our travelers.
Have an incredible journey!
The rail agents in Madrid were awful
The agents in Madrid were awful. Not helpful at all. My husband has mobility issues and was forced to stand and even made to walk long distances to the carriage. I explained to the staff the situation but he seemed unbothered and ignored us. A young staff member saw our distress and came to our rescue. We were able to board a later train because we missed our original train due to all the difficulties experienced.
April 16, 2026
Reply from Rail Europe
Hello Jennifer,
Thank you for bringing this to our attention, and we are deeply sorry to hear about the stressful and upsetting experience you and your husband had at the station in Madrid.
While Rail Europe acts as the authorized online ticket distributor, the physical stations and on-board staff are hired and managed entirely by the local rail operators. Please rest assured that we take passenger care and accessibility very seriously, and we are incredibly grateful to the kind young staff member who stepped in to help you board a later service.
If you were required to purchase brand-new tickets at the station to board that later train due to these difficulties, we would like to look into this for you. Please reach out to our customer support team directly with your booking reference number along with proof of your new tickets. While we cannot control station operations, our team will gladly check your booking details to see if any compensation or gesture of goodwill is possible.
To reach out to our team, simply select the "Help" option at the top of our website homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
We wish your husband a quick recovery from the stressful day, and we hope the rest of your travels are smooth and comfortable.
Easy to book with clear directions on…
Easy to book with clear directions on the tickets.
September 6, 2026
Reply from Rail Europe
Hello Stacie,
Thank you for your wonderful review! We are thrilled to hear that you found the booking process easy and that the layout and travel directions on your tickets were clear. We want our travelers to feel confident and prepared every step of the way.
Wishing you a fantastic trip!
Eurostar Plus ticketing error
Like, I think a lot of people (See The man in seat 61 website) we failed to book the desired ‘Plus’ seats on Eurostar. We contacted Rail Europe and the issue was solved within 24 hours.
September 6, 2026
Reply from Rail Europe
Hello Martin,
Thank you for taking the time to share your experience! Sorry to hear about the initial Eurostar Standard Premier/Plus ticketing glitch you encountered, but we are absolutely thrilled that our support team was able to step in and fully resolve the issue for you within 24 hours.
We appreciate your patience and your nod to the helpful resources out there, and we wish you a wonderful, highly comfortable Eurostar journey ahead!
Better than expected
Overall, a great journey. The trolley of coffee and snacks is a nice touch. The air-con was a bit warm, but overall ok. Boarding was good for disabled passengers.
September 6, 2026
Reply from Rail Europe
Hello Shane,
Thank you so much for the wonderful 4-star review!
We are thrilled to hear that your overall journey was great and even better than expected. It is fantastic to know that the boarding process went smoothly for disabled passengers and that you enjoyed the onboard coffee and snack trolley! We want all of our travelers to have a seamless experience from booking to boarding.
We will certainly pass along your feedback regarding the air conditioning temperature to the train operator so they can keep their carriages as comfortable as possible.
Thank you for booking with us, and we look forward to helping you with your next European rail adventure!
Reply from Rail Europe
Hello Stewart,
Thank you so much for the 5-star review! We are delighted to hear that you had a seamless experience booking through our app without any issues. Keeping your travel plans smooth and simple is exactly what we aim for.
Have an amazing trip!
Reply from Rail Europe
Hello Damien,
Thank you for your review! We are glad to hear that you found our website easy to use and our fees fair. We constantly strive to offer a transparent and user-friendly experience for all our travelers.
Happy traveling!
Reply from Rail Europe
Hello Jon,
Thank you for taking the time to share your feedback! We are thrilled that you found the booking process easy and enjoyed the wide variety of available trip options on our platform.
Wishing you a wonderful journey ahead!
East ticket purchase and fulfillment.
May 20, 2026
Reply from Rail Europe
Hello Bill,
Thank you for the fantastic 5-star review! We are so pleased to hear that your ticket purchase and fulfillment went smoothly. We want getting your tickets to be as fast and easy as possible.
Have a safe and great trip!
New French Trip
Ease of reservations, very good process to identify a trip, good pricing Very Good!
September 5, 2026
Reply from Rail Europe
Hello David,
Thank you for your wonderful review! We are glad that our platform made it easy for you to identify your route, complete your reservations, and secure good pricing for your French trip.
Have an incredible time in France!
Nice!
Nice website and excellent schedules for reasonable price. Was able to get several direct trains. If all this goes forward as booked will be great!
September 5, 2026
Reply from Rail Europe
Hello Thomas,
Thank you so much for your review! We are glad you found our schedule options, direct train selections, and pricing to be excellent. You are all set, and we are confident your journey will go forward perfectly just as booked.
Have a fantastic and smooth trip!
Easy to use and perfect for booking…
Easy to use and perfect for booking multiple journeys.
September 5, 2026
Reply from Rail Europe
Hello Jonathan,
Thank you for the 5-star review! We are thrilled to hear that our platform was perfect for booking your multiple journeys. Simplifying complex itineraries across different routes is exactly what we love to do.
Have an amazing multi-trip adventure!
Very easy to use and great times!
September 5, 2026
Reply from Rail Europe
Hello Joseph,
Thank you for your great feedback! We are happy to hear that our platform was very easy to use and that you found great train times for your travel needs.
Wishing you a wonderful and timely journey!
Reply from Rail Europe
Hello Steven,
Thank you so much for the 5-star rating! We are glad to know the purchase process was easy and hassle-free for you.
Thank you for choosing us, and happy traveling!
Easy to book train tickets and the…
Easy to book train tickets and the confirmation email with the tickets themselves was sent right away. No need to print tickets, just present the QR code.
September 5, 2026
Reply from Rail Europe
Hello Anabelle,
Thank you for the fantastic review! We are so glad your confirmation email arrived right away and that you appreciate the convenience of paperless digital tickets. Simply scanning the QR code makes boarding a breeze.
Have a wonderful and smooth journey!
Disappointed Travellers
Booking process was fine. The rail company was not. Our first arrival station, the train stopped and we could not get off the train (at least 10 passengers) we ended up at Napoli Central, missed our connection to Sorrento and the train company did not want to assist. No refund, nothing. We along with other passengers had to find our own was to Sorrento. A very time consuming & frustrating process.
September 5, 2026
Reply from Rail Europe
Hello John,
Thank you for sharing your feedback. We are incredibly sorry to hear about this frustrating and stressful experience on your journey to Sorrento.
While Rail Europe acts as the ticket distributor for European train operators, we absolutely want to help you address this. We have just created a dedicated support case for you and sent an email requesting a few more details so we can investigate this directly with the rail company on your behalf.
Please check your inbox (and your spam folder, just in case) for an email from us. Once you reply to that message with the requested details, our team will take it further from there to look for a resolution.
First “Europe” rail booking.
Straight forward booking procedure. Being employed in the rail industry, matches and maybe exceeds other carriers. Would use you again, no problem.
September 5, 2026
Reply from Rail Europe
Hello Walter,
Thank you so much for the 5-star review! Coming from someone employed in the rail industry, your praise is the ultimate compliment for us. We are thrilled to hear that our booking procedure matched and exceeded your expectations.
We look forward to welcoming you back for your future rail bookings!
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