The process was fairly straightforward. As a senior who is not very tech savvy, I found it easy to use. It did take several attempts to add my phone as the system wouldn't accept the "pull down" are... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The site was relatively easy to use. Would recommend that you describe Railpass and rail card for people not familiar with terms. I booked multiple rides and still unsure whether I should have used... See more
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I have ordered tickets through Rail Europe in the past. This time, the website wasn’t as intuitive in advancing through the multiple ticket purchases. It wanted to replace the two adults with the seni... See more
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It was very easy to do the booking as I had done all the timetable checks beforehand and knew which trains I needed. It was great to be able to book all three passengers at once. The only problem I... See more
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Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Contact info
Paris, France
- raileurope.com
4.3
Excellent
103K reviews
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Requested a window seat but was…
Requested a window seat but was assigned an aisle seat. When I look at DB's website there are many available window seats. Disappointing
July 22, 2026
Convenient but clunky.
I like the convenience of your app but it is a little clunky, at least here in the USA.
July 13, 2026
May use AI-assist with repliesRead more
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Reply from Rail Europe
Hello,
Good to know that you found our booking platform easy to use. Wishing you an incredible journey!!!
I booked the reservation as a senior in…
I booked the reservation as a senior in the first customer information pages and I booked my companion as an adult in slot #2. When the reservation was confirmed, it was denied because my companion showed up as the senior and I showed up as the adult and I had to re-enter all of the data. I believe you have a little glitch in your software.
July 22, 2026
Overall, good experience
Buying the correct ticket was pretty straightforward. I did have a question about how to use the ticket and ask it via email and received the correct response within the 24 hours. I purchased a tickets online and it was a very good experience.
July 22, 2026
Our tickets got canceled end up…
Our tickets got canceled end up spending way more for a taxi ride
June 28, 2026
Site was not easy to use
July 22, 2026
Reply from Rail Europe
Hello Lauren,
We are sorry to hear that you did not find our website easy to use.
As your review does not include any details about the difficulties you encountered, it is unfortunately not possible for us to determine which part of the booking process could be improved.
If you would be willing to share more information about the specific issues you experienced, we would be happy to review your feedback further and better understand your experience.
We appreciate you taking the time to share your comments and hope to learn more about the concerns that led to your review.
Could be better
Not long enough hold on some tickets whilst trying to do a complex order. Maddening link to Booking.com which does not interest me. Otherwise it went ok
July 22, 2026
book with global pass
your booking process is simple and easy, but i would like to see more transparency with comparative charge between normal price against global pass holders.
my global pass verification took a little while to show up holding up the completion of my order process.
July 22, 2026
Reply from Rail Europe
Hello Mahomed,
We are delighted to hear that you found our booking process simple and easy to use, and we appreciate you taking the time to share your suggestions.
Regarding your suggestion to display both standard and Global Pass holder fares together, we understand why this comparison could be helpful. However, presenting both fare types simultaneously could also make the booking process more confusing for many customers, particularly those who are not travelling with a rail pass.
For customers who wish to compare the two options, we recommend searching first for the standard point-to-point fare for a specific journey and then repeating the search using the passholder option. This allows you to compare both fares and determine which offers the best value for your travel plans.
We also appreciate your comments regarding the time taken to verify your Global Pass. We understand that any delay during the booking process can be inconvenient and thank you for your patience.
We hope this helps clarify the situation.
User friendly The system for finding trains
The system for finding trains, comparing journeys, times and prices is well organised and user friendly.
I've used them several times to plan journeys from France to Italy, Belgium, Germany, Netherlands and Poland.
July 21, 2026
Reply from Rail Europe
Hello Kevin,
Thank you for your wonderful feedback. We are delighted to hear you find our journey planning and booking process easy to use and have chosen Rail Europe for multiple trips across Europe. We truly appreciate your continued support and look forward to assisting you on your future journeys.
It was simple and straight forward with…
It was simple and straight forward with no glitches making my time efficient!
July 21, 2026
Reply from Rail Europe
Hello Connie,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Could not get my phone number to…
Could not get my phone number to accept. Spent 1/2 hour trying to fix. Other than that good.
July 21, 2026
Reply from Rail Europe
Hello Mary,
We appreciate you taking the time to share your feedback. We are sorry to hear that you experienced difficulties entering your phone number during the booking process.
The phone number format is determined by the operating rail carrier. If the number is not entered in the format required by the rail carrier, the booking cannot proceed until it is corrected.
If you encounter a similar issue in the future, we encourage you to contact our Support Team. They will be happy to help confirm the required format and assist you in completing your booking as quickly as possible.
To reach us, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
We hope this helps clarify the situation.
You should give full refund.
July 21, 2026
Reply from Rail Europe
Hello Devinder,
We are sorry to hear that you were disappointed with the refund amount you received.
After reviewing your booking, we found that your refund was processed in accordance with the fare conditions established by the operating rail carrier. Under these conditions, the ticket was eligible for a refund subject to the applicable cancellation fee, which was deducted from the refunded amount.
These fare conditions were clearly displayed throughout the booking process, from the initial search results to the ticket details in your basket before payment, and again in your booking confirmation after purchase, allowing customers to review them before completing their booking.
As a ticket distributor, Rail Europe is required to apply the fare conditions set by the operating rail carrier and is unfortunately unable to waive or refund cancellation fees that form part of those conditions.
We hope this provides some context regarding the refund amount you received.
Reply from Rail Europe
Hello Bruce,
Our team is dedicated to providing our customers with the smoothest and most intuitive navigation experience possible, and we're pleased to hear that you appreciate it. Hope you will consider us for your future trips as well.
Reply from Rail Europe
Hello Jeffrey,
Our team is dedicated to providing our customers with the smoothest and most intuitive navigation experience possible, and we're pleased to hear that you appreciate it. Hope you will consider us for your future trips as well.
Reply from Rail Europe
Hello Robert,
Positive feedback like yours is what motivates our Customer Support staff to do better each and every day. Appreciate it!!!
Reply from Rail Europe
Hello David,
Good to know that you found our booking platform easy to use. Wishing you an incredible journey!!!
Train cancelled and no one told us
Our train was cancelled and no one told us. I finally asked for help when our train wasn't showing up on the board. A nice worker helped us get on a later train. But that train turned out to be standing room only for 2 hours. My 70 year old mother had to stand holding her heavy suitcase!
July 13, 2026
Reply from Rail Europe
Hello Hannah,
We are sorry to hear that your journey was disrupted by the train cancellation and that you and your mother had to travel under such uncomfortable conditions.
Train cancellations, passenger notifications and onboard capacity management are the responsibility of the operating rail carrier and station staff and are unfortunately outside of Rail Europe's control as a ticket distributor.
We are pleased to hear that a member of the station staff was able to assist you in arranging an alternative service. However, we understand how difficult it must have been to travel for two hours without seats, particularly for your mother.
We will share your experience with the operating rail carrier so they are aware of the issues you encountered. Feedback such as yours is important, as it helps highlight areas where improvements can be made to the travel experience for future passengers.
We hope this helps clarify the situation.
Quick and straightforward purchase of…
Quick and straightforward purchase of tickets. Only comment was no option for first class tickets but not a big deal.
July 21, 2026
Reply from Rail Europe
Hello Jay,
Thank you for your feedback. We are delighted to hear you found the ticket purchase process quick and straightforward.
We also appreciate your comments regarding First Class tickets. For journeys where First Class is available, this option can be selected from the fare dropdown during the booking process. We appreciate your feedback and look forward to assisting you on your future journeys.
Reply from Rail Europe
Hello Gary,
We're thrilled to hear that you found our website easy to navigate and informative. Wishing you an incredible journey!!!
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