Rightmove Reviews 

Having some questions about my referencing application, I had a fantastic experience talking to Aimee, who answered my queries clearly and thoroughly

I spoke to a customer service agent Mr Bali Mendez. He was so helpful and caring. He provided out standing customer service and I am great full of his kindness 😊

Awful. As a surveyor I have to rely on their SCT data which is becoming increasingly inaccurate and unreliable. Furthermore, I was recently overcharged by them and have been wating over a month for a refund. I have raised two formal complaints which have been completely ignored. Whoever is in charge clearly does not care about customer service or quality assurance. Unbelievable how such an established and well funded company can be so badly run and get away with it. Disgusting!

Shannon was quick to respond and update the information about a property that was listed incorrectly.

Cannot trust Rightmove at all. Even after contacting them they are getting similar properties mixed up with photographs, descriptions and even sold prices incorrect, for instance number 30 has the information for number 26 and number 26 has the information for no 28 and so on. If they can’t get the basics right how can they be trusted to advertise your property. It is false representation and could stop your house or flat being sold. I have first hand experience of this.

Their AI tool just pops up when I steer clear and takes too many clicks to go away. I only want to browse to see what I can afford, there is not need to make it harder with their intrusive pathetic nonsense.

I am trying to delete my account and enquiries within my rightmove account. All emails links dont work then you go back to enquiries of flats enquiries given numbers click contact written the down I am not impressed with rightmove I want my account deleted and enquiries talk about giving out incorrect numbers i have emailed the person who sent to me about a property enquiry plus other one. I have made multiple calls with numbers given eve time even called your main number how much time that has been wasted today. I did not proceed with holding deposit and next section one of many i could not complete your system really needs to be more simpler to use
As for previous rental have not got any filled plus work reference the business was sold years ago. I have not given any payments there i no longer wish to proceed with enquiries and account. There is no legal tenancy agreement it doesn't show any your site is a big disgrace to online letting sites. I have found other dead easy sites to navigate yours no.

Alerts are great, drawing search areas is great.
Mobile app can be a bit buggy.

Megan today has kindly breached data protection and disclosed names to a unknown person on the phone without any security checks.

She then refused to put me straight thru to a manager and im guessing also refusing to log it with the ICO.

Great experience with Rightmove throughout arranging my tenancy, including swift communication and help to set up utilities. Specifically,Lyn in Newcastle Lettings office- cheerful, not pushy but helpful, went through all options with me thoroughly and quickly, gave me a peace of mind that all utilities were taken care of. Very personable, patient and accommodating. Thank you

Jordan from Rightmove has been incredible.
On the ball and always willing to answer questions. He has helped to simplify an otherwise stressful experience.

Maddie in customer care has been a massive help solving a difficult misunderstanding . She took time to understand the situation and worked hard to find a deliver a good outcome for all sides. Overall she went above and beyond. Really impressed. She was also a pleasure to deal with and very professional.

An appalling mess compounded by unprofessional staff and clueless IT.

I am trying to rent a property. The agent uses Rightmove for tenant referencing. I need a Rightmove account but my account is locked. I contact the Referencing team at Rightmove; my account hasn’t been used since 2022 so I need to reset my password
The password reset doesn’t work. They tell me it is my fault, I’m doing it wrong. I need to use the reset password URL in the email.
I try 4 times to reset my password. No luck. Rightmove tell me it is my browser. I use 4 different browsers. No luck. Then Rightmove tell me the problem is my iPhone.
I try the password reset to unlock my account on my Windows laptop. It still does not work.

Eventually. 7 hours of effort later, a quiet, discreet email directly to me from Olivia in the Rightmove Referencing team states “I've spoken with the team who look after this and they've let me know there was an issue earlier today that was causing this to happen, but that things should now be resolved and the applicant will be able to access password resets normally again.,”

It STILL doesn’t work. They want me to try the password reset process again. (Yawn!) NO. They have wasted 7 hours of my life. They are not having any more free solutions testing from me.

A special call out to Olivia for advising the landlord and The Online Letting Agent that the problem was my error and I needed to reset my password. Incorrect, crass, and unprofessional in the extreme.

The landlord has switched to an alternate agent. Referencing has been verified and completed in 3 minutes.

I will never ever use Rightmove again. Constant errors, no accountability, no apology, continually blame the customer. A dreadful waste of everyone’s time and effort. And they won’t stop pestering me multiple times per day to complete the referencing, and it doesn’t work. And they can’t stop sending the automated messages and emails. An appalling series of woeful mistakes, incorrect assumptions and totally unprofessional conduct. It could be an episode of The Office, but maybe too extreme and implausible ??

Landlords - Avoid at all costs.
Letting agents - use these folks if you need to get rid of prospective tenants and trash your business. Very effective.

Rightmove valuations are so inaccurate and out of step with the market. I find Zoopla a more credible and accurate source of property valuations! More estate agents should move to Zoopla and dump Rightmove. They are unreliable and inflexible with Shocking customer service.

The issue was resolved immediately great customer service thank you Tim

The letting agency I am renting through uses Rightmove’s referencing system to carry out background checks. Unfortunately, the process is very slow and extremely inflexible. Everything has to fit into predefined categories, which are often poorly designed, and there is no opportunity to provide explanations or additional context.
For example, even if you have recently signed a new employment contract with a higher salary, the system may still assess you based on your previous income. The referencing process offers very little flexibility and does not accommodate common real-life situations. Overall, the entire process is unnecessarily slow and frustrating.
If you are planning to rent a property, I would recommend checking in advance whether the landlord or letting agent uses this system, as it can make the application process far more difficult than it needs to be.

I am an estate agent, I listed a 3 bedroom semi detached house via my software provider ( which I have been using for 7 or so years. In doing so I hit the relevant buttons to indicate that it is a semi detached house, plus I also referred to it as a semi detached house in my advertising text…….yet it was listed as a BUNGALOW.

So I have contacted rightmove to be told - that because I had used the word bungalow as part of my descriptive text i.e. to give the phrase some context ‘the rear garden of the house only has bungalows behind it therefore the garden feels a little more private’ which I thought was a fair and reasonable description. BUT AI has described the listing as a BUNGALOW!

I have tried to discuss this with rightmove whom have sent me an email saying that the buttons aren’t the sole determinants of a property listing - but other information from the advert will be used.

My annoyance is that, if I say it’s a house, on several occasions, and hit the right buttons - then surely their AI, tech team or customer services should be able to override their error.

Similarly I pointed out that they are causing my accurate and detailed listing to breach the DMCCA by changing the advert. Their response is I should check my listing. I did - it was correct, UNTIL THEY CHANGED IT.

The saga is ongoing, have any other agents seen similar problems. I’d be interested to hear.

Bali was assigned to help with my issue. Very friendly and helpful. Fixed my issue. It took some days but was fixed in the end and I'm pleased with my access now and the service provided. thanks very much 😊

After some initial unhelpfulness, they listened to what I was telling them & sorted out the issue i was having.

I cant log into my rightmove plus account due to not receiving the sms code and despite informing them that my mobile phone provider hasn't received the messages either they said there is nothing they can do. So great, I pay for righmove plus yet I cant use it and the company themselves cant over ride the issue!!