OpenRent Reviews 

8,403
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 2,474 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the online platform for being exceptionally easy to use, highly efficient, and significantly more affordable than traditional estate agents. Landlords genuinely appreciate the clear step-by-step instructions, helpful automated reminders, and straightforward process for managing properties and vetting prospective tenants. People note that the service makes the overall tenancy lifecycle remarkably smooth. However, some people mentioned that the website can sometimes be difficult to navigate and occasionally lacks user-friendly features. A few other people also felt that customer support responses were slow, ignored, or unhelpful when attempting to resolve issues.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that it provides a convenient, cost-effective, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the platform as a... See more

Website

Customers report positive experiences with the website, finding it to be a helpful platform for advertising... See more

Customer service

Consumers find customer service to be ambiguous, as experiences vary widely across users. Many reviewers... See more

Price

Clients share ambiguous opinions on price, with high disagreement regarding overall costs. While many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We've been using OpenRent for years to advertise and manage the whole tenancy lifecycle. The whole process is incredibly easy to use via the portal. The only element that lets the whole process down... See more

Rated 4 out of 5 stars

Openrent is a great source of information and we like the way everything is handled. It offers security and peace of mind for a landlord. Its only downside is the user experience of the website/ we... See more

Rated 4 out of 5 stars

Great tool, use it every time. The only frustrating part is seeing what dates you have viewings booked for. It’s so frustrating, having to click back to old screens, sort and try and see the times. It... See more

Rated 5 out of 5 stars

Easy to use, quicker and way cheaper than some estate agent who knows nothing and you can check your prospective tenant out. Plenty of people can pass a credit check that would fail a pleasant perso... See more


Company details

  1. Real Estate Rental Agency

Written by the company

At OpenRent we support every landlord in their search for good tenants and every tenant in their search for a joyful home. We have already helped over 7 million tenants and landlords.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(8,403)

2,280 reviews in the last 12 months

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Rated 1 out of 5 stars

96 hrs to get references sorted on a…

96 hrs to get references sorted on a bankholiday weekend, communicated situation to open rent. Depost returned, takes 5 days, luckily our tenant had enough money to pay another deposit to finalise a day later. They ignored us, automated system. Can't talk to anyone direct. Not set up to help landlords, alot of dodgy people out there. Not helping us.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Simple

Simple, straightforward, staged process making the experience manageable & beating expectations, definitely the future for sourcing tenants.

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Openrent offers an excellent service!

Openrent offers an excellent service for a very reasonable cost. I immediately received many enquiries, many of which from highly eligible applicants. I was only sorry I didn’t have more accommodation to offer. Thank you Openrent team!

September 6, 2026
Unprompted review
Rated 4 out of 5 stars

Easy to use

Easy to use. Quick to update your details and requirements. Very informative and easy to follow instructions for each stages.
More pros than cons compared to traditional letting agents . Extra simple work and time needed but saves approx. 10 times in fees!

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

I've been using Openrent for a number…

I've been using Openrent for a number of years, they have a very slick service. You need to have the ability to filter out the tenants that may not be suitable at an early stage, using the filters provided by Openrent greatly helps.

September 5, 2026
Unprompted review
Rated 2 out of 5 stars

mobile phone

Many of the viewing requests are not carried out as Open rent system does not allow conversation on the mobile to set up viewings.

September 5, 2026
Unprompted review

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