nsave Reviews 

207
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 177 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform very easy to use, frequently appreciating the smooth transactions, clear user interfaces, and efficient international fund transfers. Many people share that customer service representatives are often quick to respond and very helpful when assistance is needed. However, some customers also noted frustrating issues with delayed transactions and occasional difficulties reaching support representatives. Several reviewers mentioned that money can sometimes get stuck during strict compliance reviews, leaving them waiting for days without clear explanations or resolutions. A few individuals also experienced account restrictions and raised questions regarding account processes.

What people talk about most

Customer service

Reviewers mention ambiguous feedback about customer service, as some people experience severe frustration due... See more

Response time

Customers consistently note ambiguous experiences with response time, as some reviewers express great... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers praising fast transfers and helpful... See more

Reviews shaping this summary

Rated 3 out of 5 stars

nSave is improving day by day, which is encouraging, but there is still room for further improvement. One important area is fund transfers: users should be given a clear minimum/maximum expected pro... See more

Company replied

Rated 5 out of 5 stars

Till now they have been fulfilling my needs pretty good and if I had an issue they handle it professionally.. I have been using it for a year now and so far so good hopefully it keeps this way

Rated 5 out of 5 stars

So far; loving it! Their support is always quick to respond and resolve issues (I’m a new user learning the ropes) Happy I found them!


3.6

Average

TrustScore 3.5 out of 5

207 reviews

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No recent history of asking for reviews

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Replied to 76% of negative reviews

Typically replies within 1 month

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3.6

All reviews

(207)

172 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They’ve had my €29,000 …

They’ve had my €29,000 for six months and I’m sick of being messed around. My bank chased them, recalled the transfer and Nsave still did nothing. They confirmed they have my money but keep feeding me AI-generated excuses. No money, no refund reference. Absolutely disgraceful.
If I had put all that money into my account on CVE CAPITAL CORP within that period, I would be much more closer to my objectives by now.

November 3, 2026
Unprompted review
Rated 5 out of 5 stars

This was my 6th consecutive transaction…

This was my 6th consecutive transaction with NSave over the past two and half months, and every transaction has been completed successfully and on time without any waiting, delays, or unnecessary queries.

I’ve consistently received excellent USD/EUR to PKR conversion rates, and I even received a $10 reward from NSave on my latest transaction today.

Based on my experience, I highly recommend NSave to my fellow freelancers, friends, and anyone looking for a reliable platform for international transactions.

Thank you very much, NSave, for the great service!

October 26, 2026
Unprompted review
Rated 4 out of 5 stars

Good support

Good support
Good app

October 21, 2026
Unprompted review
nsave logo

Reply from nsave

Hi Azize,

Thank you for your feedback! We’re pleased to hear you’ve had a good experience with our support team and the app. We’ll keep working to make your experience with nsave even better.

Rated 4 out of 5 stars

It's encouraging and straightforward on…

It's encouraging and straightforward on how they respond to queries, the amount deposited reflected in the transaction history but didn't reflect on the balance. When I reached out to them, it was resolved in less than 24hrs.

October 12, 2026
Unprompted review
nsave logo

Reply from nsave

Hi Francis,

We’re glad our support team was able to resolve the balance issue promptly. Thank you for sharing your experience and for recognizing our team’s efforts. We’ll continue working to make your experience with nsave smooth and straightforward.

Rated 1 out of 5 stars

nSave Is a Scam

My experience with nSave has been extremely disappointing. After using the service and researching customer reviews on Trustpilot, Google Play, and Facebook, I have serious concerns about its reliability, transparency, and customer support, especially for users in Bangladesh.

Here are my main concerns:
1. Serious concerns about large transactions

I have seen numerous complaints from Bangladeshi users reporting that transfers worth hundreds or thousands of dollars, including amounts between $500 and $3,000, have been delayed or stuck. These reports raise serious concerns about whether nSave is reliable enough for large transactions. I strongly advise people to exercise extreme caution before transferring significant amounts of money through this platform.

2. ACH deposits reportedly getting stuck

Many users have complained that their ACH deposits were not credited, with reported waiting times ranging from seven days to several months. Some also describe difficulties getting meaningful assistance from customer support. Having your money stuck without clear communication or a timely resolution is unacceptable for a financial service.

3. Concerns about USDC deposits through Solana

I saw a complaint from someone I know who deposited $55 in USDC through the Solana network but did not receive the funds. According to their account, nSave responded that Solana was not available in Bangladesh. If a particular network is unsupported in a country, this limitation should be clearly communicated before users make deposits. Customers should not have to discover such restrictions after their money has already been sent.

4. Extremely poor customer support

Customer support is one of my biggest concerns. Many Trustpilot reviewers complain about the AI assistant, the difficulty of reaching a human agent, and the lack of meaningful replies through the chat system. I experienced similar difficulties myself. When money is involved, customers need accessible human support, clear answers, and timely resolutions, not an unhelpful chatbot and unanswered messages.

5. Sudden changes in withdrawal thresholds and fees

I was particularly disappointed by the sudden changes in withdrawal requirements and fees. Just two days earlier, the minimum withdrawal amount to avoid a fee was reportedly $131. Then it suddenly increased to $251. The fee also increased from $0.60 to $1.60, adding another dollar in charges.

These are significant changes that can affect customers' financial decisions. Such changes should be communicated transparently, with clear explanations of the applicable fees and withdrawal limits. Customers should not have to keep guessing how much they need to withdraw to avoid charges.

6. My delayed transfer and missing 2.5% remittance incentive

My own transfer was eventually credited to my bank account, but only after a significant delay. Although I eventually received my money, I did not receive the promised 2.5% remittance incentive.

Getting my money back does not erase the delay or resolve the missing incentive. I believe customers deserve a clear explanation of why transfers are delayed and why promised benefits are not delivered.

I also have concerns about how these transfers are processed and whether they qualify for Bangladesh's official remittance incentives. I cannot independently verify the underlying transfer routes or their regulatory compliance, so I believe nSave should provide clearer information about its transfer process and eligibility requirements.

7. Delayed investment price information

In my observation, stock prices displayed in the investment section appeared to be delayed by approximately 10–20 minutes. If prices are delayed, this should be clearly disclosed so customers can make informed investment decisions.

8. Poor app interface and limited features

The app feels unnecessarily limited for a financial platform. For example, I could not find a convenient way to review the complete bank account details associated with a completed transaction, including whether the selected account type was savings or checking. Better transaction records and clearer banking information should be basic features.

9. Reports of unexpected $1 charges

I have also seen Facebook complaints from users who claim that nSave deducted $1 unexpectedly. I cannot verify the reasons for these deductions, but unexplained charges can undermine customers' confidence in a financial service.

Final Verdict: Based on my experience and other users' complaints, I have lost trust in nSave. I cannot recommend it. Research carefully, verify fees and policies, and avoid transferring large amounts until your concerns are resolved.

October 11, 2026
Unprompted review
nsave logo

Reply from nsave

Hi Sabit,

Thank you for sharing your feedback. We would like to clarify that transfer processing times can vary, while supported services, fees and withdrawal options are displayed in the app. nsave does not hold customer funds, and our support team reviews each case and works towards a resolution. Regarding your 2.5% remittance incentive, our team has already provided clarification following your enquiry. We’re continuously working to improve our app and customer support experience.

Rated 1 out of 5 stars

Very bad experience with Nsave

Very bad experience with Nsave

I am really disappointed with Nsave. I have already been using this account and the payment was received and sent to the same recipient before without any issue.

Now after a long time, when I want to withdraw my money which i left in my account, they are asking me for more and more information. First they asked for my old PayPal statement. Now they are asking about my relationship with the recipient, purpose of the payment, his ID, and even family documents. Even ky Nsave account is already fully verified.

This is an already running account and the same recipient has already received money before. Why are all these questions coming now after so much time?

I understand compliance checks are important, but this is becoming too much. I trusted Nsave and kept my money there, but now I am facing problems when I simply want to access my own money.

Very frustrating experience. I hope Nsave improves this process because this is not how a customer should be treated after trusting the service with their money.

October 5, 2026
Unprompted review
nsave logo

Reply from nsave

Hi Rustam,

Additional information may sometimes be required to complete security checks, even on previously verified accounts. Following a review of your case, your account was closed, and our team communicated the relevant details to you directly. For privacy and security reasons, we cannot discuss specific account decisions publicly. If you need further clarification, please reply to the communication you received from our team so they can assist you.

Rated 1 out of 5 stars

🚨Extremely frustrating experience

🚨Extremely frustrating experience — $5,000 still not returned

I have been an Nsave customer, but my recent experience has seriously damaged my confidence in the platform.

On September 11, 2026, I received a USD 5,000 payment into my Nsave account. Nsave placed the payment under review and requested verification documentation. I cooperated fully and provided the information requested. Despite this, the payment was ultimately not approved.

On September 14, Nsave confirmed in writing that the transfer had been cancelled and that the funds would be returned to the sender within a maximum of 14 business days.

That deadline has now passed by a significant margin, yet the sender still has not received the USD 5,000.

What has been even more frustrating is the way Nsave has handled the situation. I have contacted customer support repeatedly, and my case has supposedly been “escalated” multiple times. However, these escalations have resulted in little more than repeated requests to wait and generic responses. There has been no clear explanation of where the money actually is, when the refund was processed, or why the sender has still not received it.

I have repeatedly asked Nsave for basic and reasonable transaction evidence: the exact refund date, the destination of the funds, the refund/trace reference, and any other information that would allow the sender’s bank to trace the payment. Despite numerous requests, I have still not received proper documentation confirming where and when the $5,000 was actually returned.

This has caused significant frustration, inconvenience, and unnecessary financial uncertainty. I have spent weeks chasing support for information that should have been provided proactively once Nsave cancelled the payment and confirmed that a refund would be issued.

For me, the biggest concern is not simply the delay. It is the lack of transparency and accountability throughout the process. When a financial platform is holding or returning a substantial amount of money, customers should not have to repeatedly chase support, escalate the same issue over and over, and still be unable to obtain basic proof of what happened to their funds.

I have now issued Nsave a formal final demand for the return of the funds. If this remains unresolved, I intend to escalate the matter through the appropriate UK consumer-protection and regulatory channels, pursue any other available legal remedies, and raise the matter with JPMorgan Chase, where applicable, regarding the banking arrangements associated with Nsave’s US ACH account.

I am posting this review so prospective customers can understand what my actual experience has been. I believe customers should be aware of how difficult it can become to obtain clear answers and documentation when a significant transaction is cancelled and the refund does not arrive as promised.

I will update this review if and when Nsave returns the full USD 5,000 and provides proper documentation confirming the refund.

The payment has refunded to sender after almost 1.5 months and frankly, there were zero customer support from Nsave team.

So, based on my experience, I would strongly advise customers to exercise extreme caution when using Nsave for substantial funds.

September 14, 2026
Unprompted review
nsave logo

Reply from nsave

Hi Noor,

We apologise for the inconvenience caused. The funds have been returned, as confirmed in our latest communication with you. We understand the importance of having clear information when a transaction is cancelled, and our team has been assisting you with updates regarding your case. If you require any further clarification, please continue on your existing support thread so our team can assist you.

Rated 1 out of 5 stars

Beware of this SCAM

Beware of this SCAM
They scammed me with 3,000€
3 months ago I made a transfer from my Italian account to nsave account, money never arrived. My bank followed up officially through the banking channels with no response, then my bank did a recall of the transfer but also without a response.
Nsave refused to do anything about it unless I provide certain information, I finally managed to get this information and shared them 2 weeks ago for Nsave to confirm that the money is located with their banking partner and that they will return it to the Italian account. For the past two weeks I have been sending messages asking about the status and about an official confirmation and reference code for the return and they keep replying with long AI drafted messages that they are following up with their banking partner and that it is their priority but without any action.
Just yesterday I heard from a friend that he had the same issue.
I am considering my next steps (escalation to regulator, legal action) and wanted to share this for people to avoid using this scam

October 4, 2026
Unprompted review
nsave logo

Reply from nsave

Hi Mohamad,

nsave is not a scam, and our support team is already assisting you with your case. We understand your concern regarding the transfer and the time it has taken to resolve. Our team is sharing the latest updates with you and continuing to work on your case to help resolve the issue. We appreciate your patience while our team works through the matter.

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