Rentalcars.com Reviews 

I made the mistake of booking a car, forgetting about it and then booking another car for the same dates. When I realised it was unfortunately not possible to get a refund due to being inside of the 48hr pick up period.

I emailed customer services to see if there was anything they could do, received a suspiciously quick response (likely AI) telling me there was no flexibility. On pressing the matter further, a refund was additionally not possible due to the 2nd booking not being with the same company or time (half an hour difference) or price (keeping in mind this was weeks after the initial booking, of course prices change).

As someone who books 20+ times a year, this is very much their loss, I hope it was worth it for the 100CHF or so you got to keep.

I prepaid through Rentalcars.com for a Europcar rental in August. My passport was stolen and I couldn’t collect the car. Rentalcars.com declined my refund request under its no-show policy. After I requested a supervisor review on 17 October and followed up on 5 November, Rentalcars.com declined the refund again. They said the full amount was retained as a cancellation fee and could not be overridden. I’m disappointed that no goodwill exception was offered after this emergency.

1/5 – No car, no refund, and disappointing customer support.

I booked and prepaid a rental car through Rentalcars.com for €26.13, with Sicily by Car at Turin Airport.

When I arrived at the rental desk, my physical bunq Mastercard Credit was immediately rejected without any attempt to process it or authorise the security deposit. I was told to pay an additional fee of more than €30 or leave without the vehicle.

I refused the unexpected charge and never received the car I had paid for.

I contacted Rentalcars multiple times, explaining the situation and providing details about my card. Despite this, they repeatedly refused to refund me.

Their explanations focused on general card acceptance policies, but they failed to provide the specific booking terms that justified rejecting my particular card, even after I explicitly requested them.

What concerns me most is that I paid Rentalcars for a service I never received, and their customer support offered no satisfactory resolution.

Customers should be aware that if something goes wrong at the rental desk, getting a refund through Rentalcars may be extremely difficult.

Very disappointing experience. I would not book through Rentalcars.com again.

used numerous times - never a problem. just used them for a car hire in Australia where we returned the car to Budget a day early. Budget told us they would be making a refund and sent us an invoice confirming this - appreciate that Rentalcars.com do not refund but I have simply asked them to confirm that they received an refund and effectively took extra profit from the hire - will they answer a simple question - hell no! so my advice is use them to get a good price and then approach the hire company directly to see if they will match - seems a good way to avoid being screwed

I booked and prepaid a rental through Rentalcars/Booking with Avis. The voucher clearly included drop-off in Atlanta and damage protection with zero excess.

At the Avis counter in Nashville, I specifically stated that I did not want any additional insurance or products and wanted to keep exactly the conditions included in my voucher. I was told that I needed to sign the documents to accept the coverage already included in the booking. Only later did I discover that additional products and charges had been added to my rental agreement.

When I challenged these charges, Avis provided inconsistent explanations about what I had actually been charged for. More importantly, despite receiving all documentation and evidence, Rentalcars refused to assist and simply stated that, because I signed the rental agreement, the matter was solely between me and Avis.

This is extremely disappointing. A booking platform should support its customers when disputes arise with suppliers it promotes and sells through its website, not simply walk away and say “not our problem.”

Because of the way this situation was handled, I have lost confidence in Rentalcars.com and will not use the service again.

Very poor customer support, no accountability when things go wrong, and a highly frustrating experience.

**Paid for a rental car, received no car, and Booking.com refused a refund!**

We booked and fully prepaid a rental car through Booking.com with Autovia at Alghero Airport for 28–30 October 2026, including insurance with zero excess.

At collection, Autovia refused to accept the main driver's physical Mastercard, although the card was in her name.

The shocking part: Autovia offered to accept exactly the same card if we cancelled our Booking.com reservation by telephone and paid an additional €96 for a new rental directly with them.

Despite repeatedly explaining this contradiction to Booking.com, their customer service refused to refund our prepaid rental.

We received several replies from different agents. One claimed that the card was prepaid, while another stated that no valid credit card in the main driver's name was available. We disputed these statements and repeatedly requested an explanation of why Autovia was willing to accept the very same card for a new direct booking.

Instead of resolving this fundamental contradiction, Booking.com ultimately relied on the rental company's explanation and refused reimbursement.

**The result: We paid for a rental car, never received the vehicle and were left with additional transportation costs.**

I find it deeply disappointing that a major international booking platform does not provide more effective protection for customers in such circumstances.

Based on this experience, I cannot recommend Booking.com Car Rentals. Booking through a large platform did not give us the customer protection we expected.

Scammers I booked a car with rental car UK I paired for the full insurance rental car have been who have useless
At the desk that ask you to sign a page on a table you think you signed a standard rental agreement and then take a £500 deposit on your credit card when you bring the car back in two days after they’ve been charge you for a super insurance that you had no idea you were purchasing after numerous communications they just say where you sign the paperwork

You have been warned, you will be scammed

Short version: Rentscape (Nr Lyon airport) booked via Rentalcars.com. Double charged me for insurance. Rentscape didn't send me an invoice which Rentalcars.com needed for claim and closed the ticket. Rentscape also tried to charge me repair to a wheel when I returned the car. After I showed them video evidence of the scuff when I picked up the car they dropped the charge. SCAMMERS. Rentalcars.com incompetent customer service.
Booking Ref: 788661716

I have been a Rentalcars.com customer for over 7 years and booked a car every summer. In March 2022 my Goldcar booking at Nice Airport (ref. 799203064) was not provided, and I asked for a refund.

On 11 April 2022 Rentalcars confirmed in writing that the full refund was approved, but said it could not be paid “due to sanctions” because part of the original payment was made with a Russian card. Since then I have moved to the EU, and I have no accounts in Russia anymore.

RUB 30,222.36 is still unpaid – four and a half years later.

In October 2026 alone I received more than ten replies from different agents. One wrote that everything had already been refunded. The next day another wrote that a refund was impossible due to sanctions. A third asked me for documents to arrange a bank transfer to my EU account. I sent them the same day. Since then I have only received “the agent will contact you shortly” – and nobody does.

Rentalcars has admitted the debt in writing several times, but keeps the money. If you pay for a booking and anything goes wrong, be prepared to wait years for your own money. I can no longer recommend this service.

Awful bait and switch practices, paid for a rental car fully with all insurance then when I went to pick it up they charged me again over double of what I paid on the site. Then they charged me AGAIN when I returned the car because I returned it at 6am (which was due to my flight). My €175 booking cost me almost €500 with no recourse. Stay away from this website.

Do NOT use this platform. We pre booked a car for our trip to Italy. When we arrived at the airport, went to the office and presented our confirmation documents the girl at the office stated We have no cars. YOur car is not ready. I asked if they had a substitute. She stated the car I booked would be ready in 6 hours. I asked if she had a more reasonable solution. She stated nothing is possible. I requested a refund and was given only a partial refund. Went to another booth and arranged a car on the spot. Currently battling them for a full refund. Disorganized & Crooked...

I booked and fully paid for a rental car through RentalCars.com three months before my holiday in Italy. What followed at Milan Malpensa Airport was an absolute nightmare, leaving me over S$2,100 worse off.

On 17 September 2026, my wife and I were stuck in an extraordinary immigration queue for over four hours. Knowing we would be delayed, I WhatsApped their rental partner, Noleggiare, at 10:03 AM — BEFORE my scheduled 10:30 AM pickup.

I used the exact phone number RentalCars.com provided in its booking confirmation for customers running late.

When the delay continued, I tried calling Noleggiare at 12:20 PM. Nobody answered. At 12:21 PM, I messaged again explaining that we were still stuck at immigration.

At 12:46 PM, Noleggiare finally answered my call, only to tell me MY PREPAID BOOKING HAD BEEN CANCELLED!

Their response? Contact RentalCars.com.

RentalCars.com's support team couldn't secure a replacement vehicle. We were stranded at the airport with an entire holiday itinerary dependent on having a car. We had no choice but to arrange another rental at the last minute, costing almost THREE TIMES our original booking.

The additional financial loss: S$2,118.83, including international calls to RentalCars.com's UK customer service number.

But the worst part came afterward.

For over a month, I have chased RentalCars.com through multiple customer service representatives, including their AfterCare team. Instead of investigating why their supplier cancelled despite my notifications, they repeatedly sent what appeared to be templated responses quoting a two-hour grace period and cancellation policies.

I notified their supplier BEFORE pickup and AGAIN before the two-hour grace period expired. Both WhatsApp messages were delivered.

Yet RentalCars.com continues treating me as a no-show without meaningfully addressing this evidence.

They eventually refunded S$623.22 of my original S$852.73 payment, retaining S$229.51. But the substantial additional expense of securing a replacement car remains entirely mine.

What is the point of instructing customers to notify the supplier of delays if those notifications are effectively disregarded?

A confirmed, prepaid reservation should offer some reasonable assurance, particularly when customers communicate circumstances beyond their control.

My advice: Be extremely cautious when booking prepaid rental cars through RentalCars.com, especially when using third-party suppliers. If anything goes wrong, don't assume their customer service will help.

I have the booking confirmation, WhatsApp messages, call logs, receipts and correspondence to substantiate this experience.

RentalCars.com, I am still waiting for someone to properly investigate my complaint and take responsibility for the financial consequences.

I booked a car in Milano Malpensa for 11:30 PM and when I arrived there (few minutes late due of flight delay), I found the booth closed. All the rental cars agencies close at 11:30 PM and yet, rental car allow to rent a car by that time.
I lost money, time (I had to get a bus from Milano to my town and I reach home at 4:00 AM.
When I contact rentalcars, they simply told me that is my problem because I should arrive before!
Now I know where NOT renting cars in future!

I used rental cars.com for 99% of all my vehicles rental, it's a great platform with easy to read information if you bother to read it, it is very clear of the terms and conditions that cover 99.9% of customers complaints I see regularly on trust pilot and other sites, one thing I've learnt over many years of hiring vehicles is that the all inclusive insurance offered by hire companies is available online at a fraction of the cost," vehicle hire excess insurance" cost very little a year compared to buying at the hire desk, admittedly you get charged by the hire companies and you then get reimbursed by your vehicle hire insurance, my insurance cost £45 for the year, I would advise anyone hiring vehicles to buy a policy online before hiring a vehicle.Im not aware Rentalcars.com have this policy available as a buy alone policy but do know you can buy a hire protection policy for individual hire, if it's a long hire or multiple hires over the year buy your own.

This company betrays its customers! I had a case at Hertz where they applied an extra charge for a car allegedly returned too late. However, I have proofs that I didn't return the car too late, even Hertz's car return office made a photo and neither Hertz nor Rentalcars do investigate the proof (time of the photo)! Rentalcars just takes over the lie from Hertz, not doublechecking my hint, and only writes to me they asess the case closed!

I am stuck by this fraud, primitivity and indifferent, unprofessional and cheeky behavior!!!

Now I have to make a police report, to let investigate the proofs once more as Rentalcars was too stupid and visibly making comming thing with betrayers at Hertz!

It is a simple robbery to steal money from someone by booking money without justification from your credit card and then ignore the proofs, bah, not even taking them into account and verifying them!

NEVER AGAIN, THEY ARE SIMPLE THIEFS!

Didnt have right documentation and had to cancel rental at the desk and take a new one directly from the rental company. Thought that making a new rental would be enough for cancellation of the first one, but didn´t get anything back as cancellation wasnt done properly. Easy to move to other companies that understand how customers should be treated.

Terrible after service, being charged for something that wasnt even communicated clearly after car drop off.

And now when I need to claim it back, they don't answer anything.

Terrible service

Absolutely Disgraceful Customer Treatment – Took My Money, Provided No Car, and Refused to Refund Me! Rating, one out of five. An appalling experience. I strongly warn others against booking through Rentalcars.com! My experience with Rentalcars.com has been nothing short of outrageous, disgraceful, and deeply disappointing. I have rarely encountered such an unacceptable attitude toward a paying customer. I booked and fully paid for a rental vehicle to be collected from Enterprise at Taif Airport in Saudi Arabia through Rentalcars.com. I arrived at the rental counter on time, as scheduled, expecting to receive the car I’d paid for. Instead, they refused to hand me the vehicle because I’d entered Saudi Arabia with my passport instead of an Emirates ID. And what happened to my money? Rentalcars.com kept 100% of my payment even though I received absolutely no car and no rental service whatsoever! What makes this even more infuriating is their response to my repeated complaints. Instead of addressing the fundamental unfairness of keeping my entire payment, they kept repeating their terms and conditions like a script. Their main excuse was that I hadn’t called them from the rental counter. Apparently, according to them, failing to make a phone call is enough to justify keeping a customer’s entire rental payment, even when no vehicle was provided! I find this attitude toward customers completely unacceptable. Where is the fairness? Where is the accountability? Where is the respect for customers who place their trust in this company? I DID NOT CANCEL MY BOOKING. I ARRIVED TO COLLECT MY CAR. THE RENTAL COMPANY REFUSED TO GIVE IT TO ME. Those are completely different circumstances, yet they keep hiding behind their cancellation conditions as if that makes it acceptable. What an appalling example of customer service! This is a total failure of transparency, accountability, and basic commercial fairness. I strongly question whether a company that handles complaints in this manner deserves the confidence or money of customers. Think very carefully before trusting Rentalcars.com with your money. Do not assume that arriving on time and paying in advance guarantees you will receive a vehicle. My final assessment? Extremely disappointing customer service, a shocking lack of willingness to reach a fair resolution, and an absolutely disgraceful experience. Zero stars if that were possible. I’m still requesting a full refund for a rental service that was never provided. This version is deliberately severe, but it stays factual to keep it credible and harder to dismiss.

They scammed Me on the insurance on the rental, contact with them is terryfing, only bots responding to Me without any clue what They talk about. Worst car rental experience I ever had and definitly the last One through this scam agency. Definitly I dont recommend anyone using this.

They might be cheap but almost no communication or support. You have to nag them for a refund and everything. Not worth it. Not even a proper mode of communication. And unfair refund practices. And unreliable booking process.