My policy price had increased quite a bit even though I hadn't made a claim. Fortunately I spoke to someone on the telephone who was able to reduce it a bit. Next year I will be doing a price compa... See more
Company replied
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Review summary
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Reviews shaping this summary
I called Privilege as my premium had increased significantly and had not made a claim. When speaking to the representative and explaining my reason for calling, she said let me check and see how I an... See more
Company replied
Easy to renew online. Nothing to do, renewed automatically. Price not the cheapest and the increase on last year was way above inflation, so will look elsewhere next year if the price increases!
Company replied
I've been a customer with Privilege for several years now. They are a great company to deal with from customer queries to claiming after an accident. First class service and always super helpful.
Company replied
Company details
Privilege
Written by the company
- At Privilege we offer home and motor cover to people from various walks of life. That includes your mate with the 5-bed house. The bloke off the telly who drives a silver Porsche. The lady in the corner shop. Your hairdresser. Your doctor. Your brother. Your mother. And all sorts of people in between.
Contact info
United Kingdom
- www.privilege.com
4.4
Excellent
10K reviews
Asks customers to review
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“Extremely Disappointing Claims Experience”
My experience with Privilege has been extremely disappointing. I made a home insurance legal-protection claim concerning an RX3/property-title issue and submitted the claim in writing on 13 July 2026. I received no acknowledgment or substantive assessment and had to repeatedly chase Privilege. Privilege subsequently acknowledged that there had been a significant delay.
The claim was then declined, and I formally disputed that decision in writing. I have also had continuing difficulties with the handling and recording of my correspondence, including having to repeatedly correct Privilege's understanding of my complaint and its chronology.
Accessibility has also been a concern. I have explained that telephone communication is not accessible to me and require written communication, yet I have continued to encounter difficulties obtaining a clear and direct written means of communicating with the person handling my complaint.
I have found the overall process unnecessarily difficult, time-consuming and distressing. I would expect an insurer to communicate clearly, handle correspondence accurately, provide timely updates, and give a clear and properly reasoned explanation when declining a claim.
July 13, 2026
Unprompted review
Unrealistic renewal quote with 34%…
Unrealistic renewal quote with 34% increase
Wasted 45 mins on chat
Phone call next day to a human who fairly quickly offered acceptable price which was a few £s cheaper than last year. Explanation given re initial quote was “ so I could shop around “
September 5, 2026
Easy to follow on line instructions for…
Easy to follow on line instructions for renewal.
September 5, 2026
May use AI-assist with repliesRead more
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Reply from Privilege
Hi Eric. We truly appreciate you taking the time to share your positive experience. We are delighted to hear that you consistently receive excellent service from us. Rach
It's a privilege
They make it easy for me and the operator was pleasant..had a very small worry not understanding him sometimes but it doesn't matter. The price was good too..
September 4, 2026
Reply from Privilege
Hi Ann. We're so glad to hear that we made things easy for you and that our operator was pleasant. It's great to know you found the price good too. Rach
Reply from Privilege
Hi Russ. We are very happy to hear that your experience with us was so positive and straightforward. Rach
Reply from Privilege
Hi William. We are so pleased to hear that you found our service quick, easy to use, and our pricing to be good. Rach
Reply from Privilege
Hi. I'm glad we were able to help. Rach
Very well impressed with the quality of…
Very well impressed with the quality of the service as usual
September 2, 2026
Reply from Privilege
Hi Alan. We're so glad to hear that you were impressed with the quality of our service. Rach
Such a great peace of mind having both…
Such a great peace of mind having both contents and bricks and mortar policy.
Haven’t had to make a claim, but the policy covers all my needs should I need it, hopefully not.
Great service with the renewal, on line and hard copies through the post. Ample time to review and update if needed too.
Been with Privilege for quite a few years.
September 2, 2026
Reply from Privilege
We're so happy to see our policy provides you with such peace of mind. It's wonderful to know our coverage meets your needs, and we truly appreciate your kind words about our renewal service and the ample time provided for review. Thank you for being a valued customer for many years. Paddy
Reply from Privilege
Hi Jan. We are so happy to hear that our customer service consistently meets your expectations. Rach
Good competitive pricing and easy to…
Good competitive pricing and easy to use online portal. Long time customer and no complaints - well done!
August 29, 2026
Reply from Privilege
Hi. We're so pleased to hear you're happy with our competitive pricing and easy-to-use online portal. Thank you for being a long-time customer. Rach
Great service again
Our insurance cost has been going down compared to friends and family, great service
September 1, 2026
Reply from Privilege
Hi Paul. We're so happy to hear you're happy with the price. Rach
The worst company to deal with
The worst company to deal with. I've been dealing with a crash where I have vidseo footage of what happned and it's taken them 4.5 years to sort. The only way they respond is by putting in offical complaints. Honestly if you have to pay more to aovid them I would.
September 1, 2026
Unprompted review
Reply from Privilege
We are truly sorry to hear about the incredibly frustrating experience you've had with your claim, especially given the video evidence you possess. We understand how disheartening it must be for this to have taken so long to resolve. We want to assure you that this is not the standard of service we aim to provide. If you have logged a complaint, a case handler will investigate this for you. If you are yet to do so, please follow the link below to log a complaint. Nathan
https://www.privilege.com/complaints
easy to renew
August 28, 2026
Reply from Privilege
We're glad the renewal was easy. Thank you for the five-star review. Nathan
Will never use this company again and…
Will never use this company again and would definitely not recommend.
August 14, 2026
Reply from Privilege
We are truly sorry to hear that we let you down. We are committed to improving and if there is anything we can do to improve, please let us know. Nathan
nice and simple
August 22, 2026
Reply from Privilege
We're glad it was nice and simple. Thank you for the positive review. Nathan
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