flaconi Deutschland Reviews 

They have lost a customer from today. Prices are good but customer service can be improved.

Trustworthy, fast delivery. I’ve ordered several times from this site, zero disappointment.❤️👏🏻

Empty package received - refund still not received

I placed an order with Flaconi, but unfortunately the package arrived empty. I immediately reported the issue and provided all the requested information, documents and evidence.

It has now been almost two months, and I am still waiting for my refund. During this time, I have repeatedly contacted customer service, but instead of a clear resolution, I keep receiving repetitive/template responses and requests for information that I have already provided.

I find it unacceptable that a customer who received an empty package has to wait almost two months for their money to be returned, despite fully cooperating and providing everything requested.

This has been an extremely frustrating and disappointing experience.

I will update this review if and when the refund is finally completed.

This is so wrong!!!!!
I was supposed to receive my items on the 18th of August, but it never showed up. I have bought for more than DKK 1200 as I trusted the company, that I have bought things from before.

I contacted customer service and they replied:

"Aktualisiert von: Gerda Müller, 23. Aug. 2026, 07:36 MESZ:
Hello Tina,
Thank you for your patience.
After our internal review, it appears there were delays during the hand-over of your package to the carrier. As the tracking status has remained unchanged, we unfortunately have to assume the parcel is lost in transit.
We are very sorry for this. We would like to resolve the issue quickly for you: Should we resend the items to you, or would you prefer a refund of the purchase amount?
Please let us know your preference within the next two business days.
Best regards,
Laura Nielsen"

I asked them to send the items if they could be received no later than the 1st of September. NO ANSWERS. I have now sent them several emails stating that I want my money back. NO REPLY.

I expect that Flaconi refund my payment instantly as I did not expect this company to be a scam company.

Everything went well from purchase to delivery. Thank you!

I placed an order with new account registered. After more than 24 hours, I have not receive an order confirmation and my card has been charged. I tried to reach both online and telephone, both methods cannot flaconi.

They are great they just take a bit long

Recently, I bought the parfume Dubai Bahar at 1,112,00 zloties, i.e. 259 euros. I previously had the original Dubai Bahar and was absolutely delighted. It has a mesmerising frangrance, you can smell it from a disctance & it's really durable (a couple of days). This time, the bottle looked pretty much the same (at first), but that's the onlY resemblance. The fragrance is diffent, simply worse and -as you can guess - does not have the most important & wonderful sent notes. It's not at all durable, just a couple of minutes. My friends, who have been using the original parfume, say exactly the same. I feel devasteted having spent so much mony. Flaconi - never again!

**Terrible customer service and return experience.** Before ordering, I had already read reviews saying that returns become a nightmare, and unfortunately they were right. It's been over a month, and I'm still waiting for my refund because my return somehow "arrived empty." Their shipping partner, Hermes, has a well-known reputation for parcels going missing, yet the customer is left dealing with endless emails, forms, and delays. Instead of taking responsibility, they make the customer prove everything. Good luck if you ever need to return an item—you may be waiting for weeks with no resolution.

I am extremely disappointed and outraged by the service provided by Flaconi. I paid extra for Express delivery specifically because I needed my order before traveling abroad.
Not only was the shipment delayed, but the delivery attempt failed completely (the courier didn't even bother to ring my doorbell) and the package was simply dropped off at a postal branch. Since I am now away on a 3-week trip, it is physically impossible for me to pick it up, meaning it will just sit there and eventually be sent back.
As a result, I am left without the item I desperately needed for my trip, and my money is tied up. Paying extra for an Express service that fails this miserably is a complete scam. I had to open a dispute via PayPal just to get my own money back.
Zero customer care, unreliable shipping partners, and a complete waste of time and money. I will NEVER order from Flaconi again!

I never received my order and at first they refunded it but now they are asking me again for the money, threatening legal action. I have been shopping online for many years and never had such a TERRIBLE experience before. I STRONGLY ADVISE YOU NOT TO SHOP THERE!

I've been ordering from Flaconi for years, both in Germany and in Denmark. Packages always arrive fast and well-packed. Products are reasonably priced. The other day, I found a product I order often for a lower price, so I tried it out. Turns out, the product is likely counterfeit. I learned my lesson and will stick with Flaconi.

I am extremely disappointed with my experience with Flaconi.

They combined one of my orders with another package, but when it arrived, it only contained one lip liner and the top cap of a setting spray. The actual setting spray and all the other items from my order, worth €94, were missing.

I have been in contact with Flaconi’s customer service for over two weeks. I have provided the requested information and photos, but my issue still has not been resolved. I have neither received the missing products nor a refund.

This has been a very frustrating experience. I expected much better customer service and a faster resolution for such an obvious problem. I hope Flaconi takes responsibility and finally resolves my case by refunding me or sending the missing items.

Scam website. Ordered twice. Got sent the wrong item twice. They keep the prices lower than the general market to bring in customers. Will never order from them again.

This is very good place to order your things,very affordable and quick to send to you at all time.Am very happy to buy from here

A nice shopping experience: price worthy, good quality, fast delivery!

I returned my order almost two months ago and provided all requested information regarding the return.

Since then, I have contacted customer support multiple times. Every time I receive the same response: I am asked to wait longer. However, no refund has been issued and no meaningful explanation has been provided.

At this point, nearly two months have passed since the return, and I still do not have my money back.

I would appreciate if Flaconi could finally review my case and provide a clear resolution.

Perfect. 🤩 really appreciate the packaging and the products are 100% authentic

I worked at Flaconi through a temporary agency. Based on my personal experience, I have serious concerns about how workplace issues involving temporary workers are handled.

In one situation in the warehouse, I was organizing work materials and boxes at my workstation. Because of the limited space, some materials had to be placed to the side while I continued preparing the work properly. During this, I received a very short one-word instruction from a mentor without clear explanation. Because the instruction was unclear, I asked what exactly was meant. Later, the situation was reported in a way that I strongly dispute.

I also experienced repeated questioning about timing and presence at the workstation. For example, even when I had already clocked in through the electronic system, I felt repeatedly questioned about why I was “late” or why I came later. In my view, this created unnecessary pressure and confusion, especially because there is already an official time-registration system.

There were also situations where basic human needs, such as briefly going to the toilet, seemed to become a reason for monitoring or questioning. In one situation, a mentor entered the toilet area and spoke to me while I was behind the toilet door. I found this highly inappropriate and disrespectful, because basic privacy should be respected at any workplace.

I also witnessed a situation where a new coworker, who did not speak German well, injured his finger while working in a physically demanding area. We went to the team leadership to explain the situation, and I offered to help by switching places with him. From my perspective, the situation was not handled supportively. Instead of offering clear first-aid support or a practical adjustment, the coworker was mainly given the choice to either go home or continue working. This felt concerning to me, especially because he was visibly injured and had difficulty communicating in German.

I also had the impression that long-term internal employees were treated differently from temporary workers. In my experience, temporary workers were watched and questioned more strictly, while some long-term employees seemed to receive more tolerance and protection from mentors or team leaders. This created the feeling of unequal treatment and favoritism.

I also noticed that the repeated pressure and unclear communication did not only affect me. In my experience, the working atmosphere created unnecessary psychological pressure for temporary workers. I also had the impression that unclear structures and constant pressure could lead to mistakes, such as confusion with products or work not being done as carefully as it should be. In my opinion, this is not only unfair to workers, but can also affect work quality.

Another situation that made me uncomfortable was after a workplace discussion, where I felt disrespected because the mentor appeared to laugh while leaving. For me, this did not feel professional, especially in a situation where serious conclusions were later made about my behavior.

What concerned me most was that my side of the situation was not properly heard before serious conclusions were made. I later received a termination from the temporary agency with serious wording about my conduct that I consider damaging and untrue, which I strongly reject.

I believe a workplace should handle such situations with clear communication, respect, privacy, and an objective review before serious reports are made about a worker’s behavior.

I hope this feedback is taken seriously by responsible management. Temporary workers should also be treated with respect, fairness, and privacy, and serious workplace reports should be reviewed objectively before they affect someone’s job and reputation.

This review reflects my personal experience.

The app is simple to use and the discounts excellent. Choosing the products is fun and I always get the parcel in a few days. I’m loving the samples that are included. What’s not to like?