flaconi Deutschland Reviews 

I never received my order and at first they refunded it but now they are asking me again for the money, threatening legal action. I have been shopping online for many years and never had such a TERRIBLE experience before. I STRONGLY ADVISE YOU NOT TO SHOP THERE!

I've been ordering from Flaconi for years, both in Germany and in Denmark. Packages always arrive fast and well-packed. Products are reasonably priced. The other day, I found a product I order often for a lower price, so I tried it out. Turns out, the product is likely counterfeit. I learned my lesson and will stick with Flaconi.

I am extremely disappointed with my experience with Flaconi.

They combined one of my orders with another package, but when it arrived, it only contained one lip liner and the top cap of a setting spray. The actual setting spray and all the other items from my order, worth €94, were missing.

I have been in contact with Flaconi’s customer service for over two weeks. I have provided the requested information and photos, but my issue still has not been resolved. I have neither received the missing products nor a refund.

This has been a very frustrating experience. I expected much better customer service and a faster resolution for such an obvious problem. I hope Flaconi takes responsibility and finally resolves my case by refunding me or sending the missing items.

Scam website. Ordered twice. Got sent the wrong item twice. They keep the prices lower than the general market to bring in customers. Will never order from them again.

This is very good place to order your things,very affordable and quick to send to you at all time.Am very happy to buy from here

A nice shopping experience: price worthy, good quality, fast delivery!

I returned my order almost two months ago and provided all requested information regarding the return.

Since then, I have contacted customer support multiple times. Every time I receive the same response: I am asked to wait longer. However, no refund has been issued and no meaningful explanation has been provided.

At this point, nearly two months have passed since the return, and I still do not have my money back.

I would appreciate if Flaconi could finally review my case and provide a clear resolution.

Perfect. 🤩 really appreciate the packaging and the products are 100% authentic

I worked at Flaconi through a temporary agency. Based on my personal experience, I have serious concerns about how workplace issues involving temporary workers are handled.

In one situation in the warehouse, I was organizing work materials and boxes at my workstation. Because of the limited space, some materials had to be placed to the side while I continued preparing the work properly. During this, I received a very short one-word instruction from a mentor without clear explanation. Because the instruction was unclear, I asked what exactly was meant. Later, the situation was reported in a way that I strongly dispute.

I also experienced repeated questioning about timing and presence at the workstation. For example, even when I had already clocked in through the electronic system, I felt repeatedly questioned about why I was “late” or why I came later. In my view, this created unnecessary pressure and confusion, especially because there is already an official time-registration system.

There were also situations where basic human needs, such as briefly going to the toilet, seemed to become a reason for monitoring or questioning. In one situation, a mentor entered the toilet area and spoke to me while I was behind the toilet door. I found this highly inappropriate and disrespectful, because basic privacy should be respected at any workplace.

I also witnessed a situation where a new coworker, who did not speak German well, injured his finger while working in a physically demanding area. We went to the team leadership to explain the situation, and I offered to help by switching places with him. From my perspective, the situation was not handled supportively. Instead of offering clear first-aid support or a practical adjustment, the coworker was mainly given the choice to either go home or continue working. This felt concerning to me, especially because he was visibly injured and had difficulty communicating in German.

I also had the impression that long-term internal employees were treated differently from temporary workers. In my experience, temporary workers were watched and questioned more strictly, while some long-term employees seemed to receive more tolerance and protection from mentors or team leaders. This created the feeling of unequal treatment and favoritism.

I also noticed that the repeated pressure and unclear communication did not only affect me. In my experience, the working atmosphere created unnecessary psychological pressure for temporary workers. I also had the impression that unclear structures and constant pressure could lead to mistakes, such as confusion with products or work not being done as carefully as it should be. In my opinion, this is not only unfair to workers, but can also affect work quality.

Another situation that made me uncomfortable was after a workplace discussion, where I felt disrespected because the mentor appeared to laugh while leaving. For me, this did not feel professional, especially in a situation where serious conclusions were later made about my behavior.

What concerned me most was that my side of the situation was not properly heard before serious conclusions were made. I later received a termination from the temporary agency with serious wording about my conduct that I consider damaging and untrue, which I strongly reject.

I believe a workplace should handle such situations with clear communication, respect, privacy, and an objective review before serious reports are made about a worker’s behavior.

I hope this feedback is taken seriously by responsible management. Temporary workers should also be treated with respect, fairness, and privacy, and serious workplace reports should be reviewed objectively before they affect someone’s job and reputation.

This review reflects my personal experience.

The app is simple to use and the discounts excellent. Choosing the products is fun and I always get the parcel in a few days. I’m loving the samples that are included. What’s not to like?

Absolutely awful experience — stay away from this company.
My wife and a friend had already warned me that this company lies, is rude, and that they *steal* the samples. And yes, it’s true: the “2 free samples per order” is a complete scam.

I ordered from them only because they were the only ones who had the perfume I wanted at that specific time as it was for a celebration. Very expensive — and still **no samples**.

They lied to me **twice**, claiming they had sent the samples. After the first time they didn’t arrive, they said they would “resend them” (they had never sent anything at all).
When I asked for the tracking link the third time, suddenly the story changed: “there was an error” and “we don’t resend samples”.
So they lie, they send fake messages, and they keep the samples for themselves. It’s impossible that so many customers “don’t receive them” unless they are being taken.

Then they give you a **fake discount code** that you can’t use on anything.

With my wife it was even worse. They even had the nerve to reply here on Trustpilot saying they “encourage employees to set boundaries in communication”.
In reality, with my wife they sent fake shipping emails, lies, zero apologies — and the employee even complained about her tone and sent sarcastic replies.
This company clearly **encourages** this behavior.

And looking at the reviews, it’s obvious: countless orders never shipped, but they take your money and say they have “no responsibility” for the delivery.
This is pure nonsense. A completely unreliable, unprofessional, borderline fraudulent company in my and our family opinion such as many other customers here.

We absolutely do NOT recommend them.
We never had these problems with Douglas or any other retailer.
Maybe they offer bigger discounts, but you will regret it when half your order arrives — or doesn’t arrive at all — and they keep your money while treating you with zero respect.
And I read here replies as : Hermes said.. I mean dpd hermes said without any proof of delivery. Absurd! Imagine the perfume bath they re taking with our paid deliveries most likely.

!!!Be careful. This company is a trap!!!

The reply is pathetic as your behavior! My wife got a fake parfume, one empty sample. All samples are being kept by the employees who are so rude and incompetent in their responses.
Again: stay away from this " company "!!!

If i could rate with 0 i would give zero. I was caught in an AI hell. paid for my or a mistake in the shipping note from Flaconi. It took Postnord many days to answer this, and Flaconi is answering via AI customer service that they have sent the goods. Then they write that they are sorry and i will have my money back, then write no the package is on its way, then again that they are sorry and i will have a refund. When pushing for a my refund they say i have it in 7 days, then after 8 days and i ask again where my money is, they say that they are waiting for my return!!!! there is nothing to return when you never received a package due to Flaconis mistake. I just want my money back ASAP.... and they are keeping me hanging... so my advice dont shop there, other companies have better service and do use correct shipping notes.

Good price and quality product.

I just bought YSL MYSLF EDP, and I’m worried it might be fake because I can’t see “Eau de Parfum” written on the bottle.

Best product with excellent prices. Delivery is super fast. 💯 recommended

I have been a customer here for years, all my purchases at flaconi were always perfect in all aspects.

I love buying on flaconi, everything arrives quickly and well packed

very responsive, shipping like a rocket and very cheap in terms of price compared to other stores.

I ordered several products from Flaconi and two items were missing from my delivery. While the customer service team was polite and responsive, the process to resolve the issue was unnecessarily complicated. I was asked to download, print, handwrite, sign, and re-upload a formal declaration document, and provide several photos of the package — despite clearly stating the package was undamaged and fully sealed. They kept requesting additional photos days after I had already received the package, at a point where I naturally assumed the photos I had submitted were sufficient. By the end I had submitted around 7 photos, along with significant paperwork, which feels excessive for an online retailer when the mistake was entirely on their end. After several emails back and forth over multiple days, the matter is still not fully resolved. I hope Flaconi improves their claims process — or better yet, revises their fulfilment process to avoid missing items in the first place — to make things simpler for customers who are already dealing with the frustration of an incomplete order.

Great prices, choice and fast delivery