I have placed multiple orders with DesertCart. DesertCart has been very reliable and have delivered all the orders as assured.Their overall service has been commendable. I interacted with their custom... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently emailed Desertcart with a inquiry regarding a recent purchase. I received an immediate response from Shruti. Shruti had reviewed my purchase order and efficiently dealt with my concern eff... See more
My first time buying and I found it very easy to place my order. Delivery was very fast. And I even got a follow up call from Syed to make sure I got my goods and that everything ok. Very polite and h... See more
I ordered from Desert Cart Australia. Thinking that what I ordered online is OK for import to Australia. My order was refused entry at border control and customs. Monika worked with me on this iss... See more
Company details
Written by the company
Hi, Desertcart is not about us, it’s about you. Desertcart strives to provide you the best online shopping experience in the MENA Region. We bring you the largest variety of products from around the world insured and at affordable prices. We hope you enjoy using our site, and thank you for preferring Desertcart.
Contact info
Garhoud, Dubai, U.A.E.
- +9714 524 5555
- support@desertcart.ae
- www.desertcart.ae
4.7
Excellent
14K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
John was the perfect customer suport…
John was the perfect customer suport team
September 2, 2026
Unprompted review
The chat app worked perfectly
The chat app worked perfectly. Much to Monika's credit her responses were quick and concise. Desertcart's readiness to refund me, due to my having ordered the wrong product, and its same-day email communication advising me that the refund has been approved has made shopping with Desercart a real pleasure. Thank you. Ken Spencer, in Zimbabwe (p.p. Mike Eaton intended recipient of goods in South Africa)
September 2, 2026
Unprompted review
I had a great experience with John
I had a great experience with Desertcart customer service. The team was very helpful, polite, and patient. They understood my concern and assisted me quickly and professionally. I truly appreciate their excellent support and customer care. Thank you, Desertcart! ❤️
September 2, 2026
Unprompted review
In my app i m not able find my product…
In my app i m not able find my product which i have done paid. So, how i will see my product status so that I can be sure of been receiving the product on which date.. so plz get me to help out with this problem...
Cont no. -+919957808010
Looking forward by you to solve my problem soon.. so that I can make some other purchases by Ur app..
August 25, 2026
Unprompted review
Great follow up service.
Great follow up customer service by Syed. He phoned to confirm when item will be delivered and explained why.
Great service.
September 2, 2026
Unprompted review
I had a great customer service…
I had a great customer service experience with Desertcart. Jade was extremely helpful, polite, and professional throughout the interaction. She understood my concern clearly and provided prompt and effective assistance. I really appreciate the effort she took to ensure everything was handled smoothly. Excellent service overall, and thank you, Jade, for making the experience so pleasant!
February 2, 2026
Unprompted review
Quality experience as expected
Quality experience as expected. Also wanna thank Miss Jade for clearing my doubts.
September 2, 2026
Unprompted review
My experience was great
September 2, 2026
Unprompted review
Erika was supportive and polite and…
Erika was supportive and polite and understood my concern and. Query.
September 2, 2026
Unprompted review
Glenn was Helpful
September 2, 2026
Unprompted review
In correct address
In correct address. Parcel was delivered to another address in another suburb.
September 1, 2026
Unprompted review
Glenn was super helpful and quick to…
Glenn was super helpful and quick to solve the issue. Quickest I've ever seen
September 2, 2026
Unprompted review
Quick and effective support
John provided a quick and effective solution to my problems.
September 2, 2026
Unprompted review
It was very smooth and fast
It was very smooth and fast , JHON was great and polite, I really appreciate the service
September 2, 2026
Unprompted review
Thank you John for the quick help.
Thank you John for the quick help.
September 1, 2026
Unprompted review
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