Decántalo Reviews 

Excellent service with quick information re delivery etc.

Great choice, great price, speedy delivery!

Excellent assortment of wine. Fast delivery.OK prices including swedish alcohol tax.

I tasted all the versions of dealcolised wine available. The offer is rich and various, both in pricing and quality.
I am enjoying ut.
The delivery is fast and well packed and the prices are very good

As a brand new customer, I recently purchased 12 wines and 2 cavas, which was applied to my credit card. The purchase history showed a payment error even though the money had been taken. I wrote to them 4 times on seperate days and have yet to receive non-automated response.

The customer service is woeful to say the least and I have zero faith in their service. I´ve requested a refund from my credit card company and will look at one of their many competitors. Never again, a total waste of time and effort.

Decantalo were AWFUL. There delivery company in Switzerland is an outfit called Planzer which failed to deliver on time, then claimed to have rung my doorbell when it didn't, gaslighted me endless and lied to me at least half a dozen times. Decantalo ignored all attempts to contact them, then tried to disavow any responsibility for the failure of their service provider before blaming. I finally got my delivery but only because I sacrificed 48 hours of my life to get them to do the most basic part of their job. A horrible company that employs some of the worst people I have ever encountered. Just evil. Avoid at all cost.

Home page is easy to navigate, and find what you are looking for.
À lot of different wine to chose from, information about the wine and rating etc.
Prices are ok, and sometimes there is extra discount.
Payment and delivery works well.

Price excellent,delivery as promised,all perfectly satisfactory.
Very happy.

Quick efficient delivery, fine assortment of Spanish wines, fairly competitive prices.

Very good and quick service.
Packing improved since previous experience.

An excellent vendor
A very different variety of wines on offer ( compared to most UK vendors).
The website is exemplary and service and communication are first class
UK pricing Includes VAT, import and delivery is free for orders over a reasonable threshold

My experience with Decantelo has been terrific, thoroughly recommend

I have only used Decántalo twice and been very happy twice.
I buy enough Whisky to last a year and it's half the price I would pay if I lived in Scotland.
Delivery is quick and efficient right to my door so no heavy clinking bottles to carry home.

Great selection of natural wine at very competitive prices, free delivery and a seamless process from start to finish. Unlike some of the European online retailers that I used to buy from, pre-Brexit, who are STILL not delivering to the UK, Decantalo have got their act together!

Very smooth and swift delivery to Croatia, only 4-5 working days, very professional communication when shipment was delayed, everything was clearly explained and alternative options were offered.
Highly recommended!

Pedí 3 botellas de vino por más de cien euros para que me las entregaran en mi casa en España, pensando que si todo iba bien compraría más. Una semana después, no habían llegado y me dijeron que había un error de un dígito en mi código postal que había causado el retraso, pero que se resolvería y se entregaría más tarde. Una semana después, seguía sin llegar y seguí el rastreo de DHL, lo que resultó en que me quedé en casa todo un día cuando se suponía que iba a ser entregado. Como resultado, contacté con ellos nuevamente y esta vez me dijeron que era imposible entregar debido al error de un dígito. Me indicaron que el error fue mi culpa y que, por lo tanto, cancelarían mi pedido y me reembolsarían el importe menos los gastos de envío. Esto me pareció una forma terrible de tratar a un cliente nuevo y no entiendo cómo una empresa que trata a sus clientes de esta manera puede seguir en el negocio. Ahora estoy buscando comprar mi vino en una empresa que al menos cumpla con los estándares básicos de atención al cliente. ¡Mi consejo es que te mantengas alejado!

I ordered 4 bottles of wine for over a hundred euros for delivery to my home Spain, thinking if all went well I would buy more. A week later it hadn't arrived and I was told that there was a 1 digit error in my postcode that had caused the delay but it would be delivered later but that it was resolved. A week later it still had not arrived and I had followed the DHL tracking which resulted in me staying at home for a day when it was due to be delivered. As a result I contacted them again and this time was told that it was impossible to deliver due to the one digit error. I was told that the one digit error was my fault and that as a result they would cancel me and refund me the order less the delivery charges. This seemed an awful way to treat a new customer and I cannot understand how a company that treats customers in this way can stay in business. I will am now looking to buy my wine from a company that at least operates to basic standards of customer service. Stay from Decantalo away is my advice!!

Bought a bottle of Dos Maderas 5+5 just for €29,55 on 30/06/2025 delivered to Italy today 03/07/2025, the best price on the entire web. Excellent! Will buy more from this seller, 10+!

Great. Everything was managed seamlessly

Order was placed on May 27th. On the same day, the estimated delivery date was given as June 6th. On May 28th at 9 a.m., I was informed that the 2018 Pittacum la Prohibición was sold out, but the 2019 vintage was available. I confirmed acceptance of the 2019 vintage immediately.
However, only on the morning of June 3rd, I was informed that the 2019 vintage was also unavailable and would only arrive at the warehouse around June 6th, delaying the entire shipment. I replied immediately, asking for the 11 available bottles to be shipped without waiting, as the wine was intended for a June 10th event.
The response came only on the afternoon of June 4th: “Even if we change the shipping method to DHL Express at our expense, I can’t guarantee the wine will get there before the 10th, since the wines will have to go through customs (as the UK is not part of the EU). I’m really sorry about this. My recommendation would be to cancel the order and issue a refund, so that you can look for the wines in a specialty shop there...” No mention was made of my request to ship what was already in stock.
Had I been told on May 28th that the replacement bottle would only arrive at the warehouse on June 6th, I would have declined it then — and the 11 other bottles could have been shipped immediately and arrived in time.
I’m giving 3 stars only because of the excellent wine selection and fair pricing — those aspects deserve 5 stars. But communication was far below acceptable, and without that strength I would have rated the experience with 1 star.

Detailed information about the wines offered. Helps to make decisions.