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8Wines.com Reviews 

92
•
TrustScore 4 out of 5

4.2

Wine Store
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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers had a great experience with this company. Customers frequently praise the fast and efficient delivery service, noting that orders arrive promptly and are often well-packaged. People appreciate the extensive and diverse selection of quality wines, often highlighting clear descriptions and generally reasonable prices. The ordering process is user-friendly, efficient, and includes good communication regarding order status. However, some customers also noted that shipping costs could be expensive, wishing for lower prices to encourage more purchases. A few other people experienced problematic deliveries, often through UPS, citing significant delays, damaged goods, missing items, or incorrect deliveries. When issues arose, some reviewers were not happy with customer service, reporting communication difficulties, ignored emails, and a lack of satisfactory resolution for problems.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast and efficient... See more

Product

Clients share positive opinions on product, highlighting a great selection of wines that covers various... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising the quick,... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers praising the friendly, easy, and clear... See more

Price

Users describe ambiguous interactions with price, with some reviewers finding prices good, reasonable, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's a great shop, fast shipping, but P&P is a little bit expensive. I would rather buy a bottle more, since the prices are a little bit higher...

Rated 4 out of 5 stars

Very nice selection of great wines and excelent and very quick deliveryservice. 👌🏆

Rated 5 out of 5 stars

First of all - super wine selection ... picked a very nice US Cav Sav - Jordan that was a good price ... similar with a more reasonable South African same name ... both delightful and worth their re... See more

Rated 5 out of 5 stars

Transport by UPS is very bad. We have a trouble with 5 bottles. 8wines has opened an incident ticket. I give some precises pictures and they refund defect bottles as fast as possible (9 days after rec... See more

Company details

  1. Wine Store
  2. Liquor Store
  3. Wine Club
  4. Wine Wholesaler and Importer

Written by the company

Founded in 2015, 8Wines.com is a premium online wine retailer, serving the European market. The company curates a hand‑picked collection of rare and hard‑to‑find wines, including standout American vintages, unique New World selections, and a broad range of Italian offerings—all at competitive prices . 8Wines prides itself on its deep relationships with over 700 wineries globally, enabling exclusive access to distinctive varietals and boutique labels. Consistently recognized for its excellence, the company has earned Gold medals from Wine‑Searcher for seven consecutive years and was named one of Europe’s fastest‑growing businesses by the Financial Times in 2024. With its distinctive wine portfolio, award-winning service, and strong reputation, 8Wines.com continues to set the standard for premium online wine retailing in Europe.

Contact info

4.2

Great

TrustScore 4 out of 5

92 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(92)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Fast shipping

Fast shipping, properly packaged wines for transport. (Although i would still avoid buying treasured wines during the summer heatwaves because the contracted delivery cars are not refrigerated)

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Very good experience

Perfect delivery service, with nice packaging and on time. The website is easy to navigate and provides helpful info on wines and producers.
Very good experience.

July 8, 2026
Unprompted review
Rated 1 out of 5 stars

Not the best customer service and be warned

I ordered four bottles of wine from 8Wines, delivered by UPS. UPS reported that the package had been partially damaged in transit and delivered a repackaged box containing only three of the four bottles. Disappointingly, there was no apology or explanation from UPS regarding the missing bottle.

I contacted 8Wines immediately, explained the situation and provided photos of the damaged shipment. After receiving no response for more than four days, I followed up and advised that I would consider a chargeback if the matter was not addressed within the next week. Unsurprisingly, I received a reply within an hour of messaging them.

8Wines then requested additional photos and initially offered either a refund or a discount on a future purchase. However, I asked whether they could simply send a replacement bottle for the one that was lost or broken, as that was my preferred resolution.

The following day, I was informed that a replacement was not possible and that a refund has been issued instead. In other words, despite presenting me with options, the final resolution was ultimately decided for me.

What I found frustrating was what happened next. Their email concluded by saying, "If you have any other questions, don't hesitate to reach out." Taking them at their word, I asked whether they could offer a discount on shipping if I reordered the same bottle alongside other wines. Since then, I've received no response. In other words refund given case closed.

While I appreciate that I was refunded for the missing bottle, the poor communication, delayed responses and lack of flexibility in resolving the issue left me disappointed with the overall experience.

Update - 8wine eventually replied to my request 10 days after they noticed I had written a review and said they would offer me free shipping IF I remove the same review as here but on a different review site Trusted Shop. I didn't reply instantly and so 8wine decided to report my review as false/fake and despite providing all the evidence, my review was taken down by Trusted Shop. Many reviews on another site Britain Reviews reflect my similar experience with 8wine. So be warned!

2nd update based on their Trust pilot reply:

My review was not about UPS or the damage caused during transit. I fully appreciate that you cannot control a courier's actions.

My review was about the customer service I received after reporting the issue. I contacted 8wine immediately with photos but received no response for over four days. It was only after I mentioned a potential chargeback that I received a reply within an hour. While a refund was eventually issued, that was not the reason for my review. It reflected the delays in communication, the lack of responsiveness and the fact that the options for resolutions presented to me were ultimately decided for me.

My review is an accurate and factual account of my experience with 8wines.com .

June 12, 2026
Unprompted review
8Wines.com logo

Reply from 8Wines.com

Thank you for your feedback. We are sorry that your order was affected by damage while in transit with UPS, and we understand how disappointing it is to receive a repackaged parcel with one bottle missing.

Unfortunately, once a parcel is in the courier network, we do not have direct control over UPS operations, transit damage, repacking decisions, delivery handling, or human errors that may occur during the delivery process. What we can do is investigate the issue, request the necessary evidence, and provide a resolution — which we did by issuing a refund for the missing bottle.

We are sorry that you felt communication could have been better. We handle many courier-related cases where the cause is outside our control, but we still take responsibility for assisting the customer and resolving the matter as quickly as possible. We regret that this experience left you disappointed and will continue working to improve communication around courier damage claims.

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