Placed an order on 24th June. Radio silence...so on 1st July I emailed requesting an ETA. Two days later a reply...my order is in transit, ETA 7 days. Slow but OK I guess. 10th July....... See more
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I placed a significant order and it was not sent for over a week. After 3 weeks, it's stuck at custody clearance by DHL as Decantalo's account is blocked and they cannot proceed. Decantalo is not resp... See more
Lots of great and interesting wines in the shop. Low prices and some items are not available in Denmark. Good information and describtion of wines and wineries. Easy to navigate on the web site. Help... See more
Company replied
Prompt response to my enquiries, efficient service & friendly assistance.We holiday in Málaga on a regular basis: Decántalo assist in pairing wines with our choice of food for our stay. The wines &... See more
Company details
Written by the company
Decántalo, your on-line wine shop where you can buy all the best red wine, white wine, rosé wine and cava, and always at the best price!
Contact info
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 13% of negative reviews
Typically replies within 2 weeks
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I could find the wines that I was…
I could find the wines that I was looking for. Fast and superb delivery.
I like this shop and variety of vine
I like this shop and variety of vine. The best shop I know.
Slow delivering
Plenty of good, and not expensive products. Easy way of ordering.
Very slow delivering. I have ordered 16 days ago and I have not received a bottle of brandy in Greece.
Overall, a great & reliable supplier
Great selection of wines, including a few hard to find reds from Spain, so a good source. Prices competitive and range on offer is excellent. Clear communication once ordered and well packaged wines ensured safe delivery, which was also on time and carefully completed by their courier.
Same BS as Vivino, 0 reliability on shipping
Same BS as Vivino. Accepting orders, promising delivery date (far in the future by the way) and then send you an update a few days later that they can't say when they're gonna ship because of Black Friday. Like, buddy, that's not even a thing here, you had a few wines for like 10% off, don't tell me you basically sold out overnight and now can't keep up because of some American marketing trick.
They offered me to cancel my order. By mail... Hopefully they'll be faster in processing that than their shipping.
Having tasted a lovely red wine in…
Having tasted a lovely red wine in Estapona I treied to find it in the UK without success. A search on the internet found Decantalo who stock/source the very wine that I wanted, ordering and shipping was easy, it took about a week to deliver and I have just ordered more for Christmas. They have a great range of wines and the prices displayed include import duties so you know what to expect, shipping is free on orders over £150.
After 4 weeks I still don’t have my…
After 4 weeks I still don’t have my wine.
It appears that Decantalo and DPD can’t talk to each other to resolve the delivery
problem
Paid for 6 bottles of wine that I…
Paid for 6 bottles of wine that I didn't recieve.
I also tried various times getting in touch with them, customer service zero of course.
Basically a SCAM!
Stay away from them
Quick and excellent service
Quick order o li e good selection of…
Quick order o li e good selection of Spanish wine unfortunately the whole experience with decantalo was quite bad due to the delivery time it took them 10 days to deliver in Spain from their local storage
simple and straight forward buying…
simple and straight forward buying process
Better luck next time
Unfortunately not all of my order was in stock. Communication was very good. Paying extra for DHL delivery was a waste of time and money. It would have been quicker to walk. I had by previous order delivered to a collection point which worked very well and was quick.
the only online shop I managed to find…
the only online shop i managed to find our favourite wine from Spain. good price quick delivery well packaged. cant fault
Slow delivery
Shipping and duty costs are outrageous compared to Millesima.
Hello, I have ordered two cases and unfortunately again one case from you. Your shipping costs
To Singapore are much higher than those of Millesima and on top of that I am charged a hefty fee on import duty which I am not charged at all with Millesima. You give no notice when ordering that further fees apply. Your offering for Singapore is not competitive.
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