Millets Reviews

102,494

•

4.4

Outdoor Clothing and Equipment Shop•47 Locations

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Review summary

Created with AI, based on recent reviews

Looking at 5,760 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and exceptionally friendly staff for offering wonderful assistance, expert advice, and ensuring a very welcoming atmosphere in store. Consumers also deeply appreciate the wide range of high quality outdoor products and the reliable, prompt service provided during their visits. Some reviewers were not happy with delivery issues, noting delayed shipments, missing parcels left with couriers, or damaged items received upon opening. Other people also mentioned frustrations regarding incorrect orders being sent out and difficulties encountered when trying to resolve store collection problems.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items such as boots, chairs,... See more

Staff

Consumers find staff to be positive, highlighting their welcoming, friendly, and helpful demeanor during... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised the speedy delivery, noting... See more

Order

Reviewers highlight ambiguous aspects of order experiences, balancing praise with significant frustration.... See more

Service

Users describe positive interactions with service, highlighting warm, knowledgeable, and helpful staff.... See more

Reviews shaping this summary

Extremely well located hiking/camping supply store if you live on the Wales/England border and love a good trek in the Forest of Dean and Brecon Beacons area. Great staff who were very informative and... See more

Company replied

All staff members were extremely helpful. I managed to find some items I needed at competative prices in your sale. So sad you will be closing down, it seems a very poor state of retail sales at the m... See more

Company replied

Sales assistant Elliot was great today. Knowledgeable, polite, friendly, eager to help, good at multi tasking with lots of customers vying for his attention. He'd be an asset to any store, I'm sure,... See more

Company replied

Dan and Jude were really helpful and knowledgeable when I was looking to buy new kit last-minute for a hiking holiday in the Dolomites. They listened well, gave me time, and the boots and socks they r... See more

Company replied

Company details

About Millets

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

4.4

Excellent

102K reviews

5-star

4-star

3-star

2-star

1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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Locations (47)

See all

Barnstaple

85 High Street, EX31 1SS Barnstaple, GB

(516)

Bath

25/28 High Street, BA1 5AJ Bath, GB

(934)

Bodmin

27/31 Fore Street, PL31 2JA Bodmin, GB

(1K)

Bracknell

46 High Street, RG12 1LL Bracknell, GB

(2K)

Bridgwater

42 Fore Street, TA6 3NG Bridgwater, GB

(940)

Brighton

Unit 3, Air Street, BN1 3FB Brighton, GB

(302)

Colchester

17-18 High Street, CO1 1DB Colchester, GB

(1K)

Darlington

5/7 East Row, DL1 5PZ Darlington, GB

(748)

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All reviews

(102,494)

5,684 reviews in the last 12 months

Write a review

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Merged reviews and profileRead more

This profile was merged with one or more other Trustpilot profiles belonging to this company. Some reviews shown here were originally from another profile, but now appear in one place.
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May use AI-assist with repliesRead more

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

23 minutes ago

The second coat was fine

The second coat was fine. Still no refund for the return

August 27, 2026

Reply from Millets

18 minutes ago

Hi,

Thanks for taking the time to leave us your review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Millets Customer Care Team

An hour ago

Item arrived on time and nicely…

Item arrived on time and nicely packaged. The waterproof jacket is comfortable and light to wear . Good colour too.
Would prefer Royal Mail deliveries to Everi as although it was delivered correctly this time often it isnt. Overall very happy with my purchase Thanks

August 27, 2026

Reply from Millets

An hour ago

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

2 hours ago

Excellant shopping experience pocket…

Excellant shopping experience pocket parka exactly as descrbed thankyou

August 27, 2026

Reply from Millets

An hour ago

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

3 hours ago

Considerate staff

The staff always take time with customers and are knowledgeable about products. They don't encourage you to purchase, just to make a sale. They're more interested in your comfort and satisfaction.

August 19, 2026

Reply from Millets

3 hours ago

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

4 hours ago

My order came quickly

My order came quickly, and I was very pleased with my item, definitely order again.

August 19, 2026

Reply from Millets

4 hours ago

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

5 hours ago

Awful experience

Awful experience. Purchased a faulty paddle board online. They told me to take it back to store. Told them I didn’t have the means to get it to a store. 6 weeks later they agreed to sort a return … via me taking it to a post office. Again I said I had no means to get it to a post office. Was told someone would contact me the next day with postal pick up details. Now 1 week later still nothing. Absolute joke of a company. Mostly dealing with AI. Limited humans to talk to. This company is a joke. DO NOT BUY FROM THEM. Products Are cheap and faulty.

July 2, 2026

Unprompted review

Reply from Millets

5 hours ago

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us

Thanks again for your time,
Millets Customer Care Team

5 hours ago

Helpful staff. Great store

Staff did brilliantly and served with smiles on their faces and professionalism even though their jobs are coming to an end with another high street store closing.
Limited stock now but I still found what I needed.

September 6, 2026

Unprompted review

Reply from Millets

5 hours ago

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Updated 2 hours ago

No Customer Care. Don’t buy from them

Been trying for weeks to get a response that’s not copy and paste from customer services email. I bought a shelter from Aberdeen store before it closed. The shelter has holes straight out of bag. They have told me to travel on a 300 mile round trip for 6 hours to get it looked at. As I have told them this is significantly inconvenient. Yet they refuse to provide a postal resolution. I believe they are breaking the consumer rights act. I can’t get them to respond. Hours waiting on phone. Round in circles with emails. I would advise not to buy anything as they are not interested when it goes wrong.

The copy and paste response beggers belief. This is the same contact advice where I have been going round in circles for months. If you really mean it put ne in contact with an actual person with a direct line and email, who will help and not just copy and paste.

Put great stuff your looking good on Trustpilot for responding.

September 6, 2026

Unprompted review

Reply from Millets

5 hours ago

6 hours ago

Easy to order

Easy to order. Arrived ahead of time. Great service

August 27, 2026

Reply from Millets

6 hours ago

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

6 hours ago

Ordered item on next day delivery last…

Ordered item on next day delivery last Thursday (27th August) and it hasn’t been delivered yet 8th September. Sent a customer request from their website on sept 1st, no response yet. Terrible customer service.

Order number is 137511.
Please refund my purchase

August 27, 2026

Reply from Millets

6 hours ago

A hidden gem in Enfield

A hidden gem in Enfield, Matthew and Erik were super helpful as well, if only more shops could be like this !

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