Above and beyond …
Phoned the Louth store this morning as my 3 week old walking boots were letting in water 💧 
Spoke to George who was so kind and helpful and he reassured me that he would get things sorted for me. As I walk everyday I needed a replacement quickly and he was very helpful and informative and I'm so pleased with the new waterproof boots I bought. The blonde lady(sorry, didn't remember your name) working with him was also very kind and helpful, providing tissues, enabling us to clean the old boots in the store to save us travelling all the way home again 8 miles as the policy was to return them without mud on them.
Also I was given a little discount, which was gratefully received, together with a free coffee voucher for a neighbouring shop.
All in all a brilliant service going above and beyond. Thank you 😊 
Reply from Millets