Competitive price but stressful delivery process. Thule roof box. Delivery info on website stated all orders over £95 would be delivered by DPD. My order however was passed to Evri for delivery. Th... See more
Company replied
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Review summary
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Ordered a pair of Merrell walking shoes online - the only store relatively close by was that had stock was Harrogate. The staff there were really friendly, polite and helpful. The shoes are brillian... See more
Company replied
I bought some walking shoes online that were, unfortunately, too small. I visited the Meadowhall store who were more than happy to help. I received a full refund and bought a replacement pair in store... See more
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I popped in-store on a whim after seeing a pair of trail shoes discounted online. The new store looks great, and I found the staff very friendly and informative, Jude in particular. Although I didn’t... See more
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Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
United Kingdom
- 0161 393 7059
- www.blacks.co.uk
4.4
Excellent
67K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Blacks
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Delivery service failed
I ordered a tent and a chair. They were sent via Evri and despite them going backwards and forwards to various depots, and the courier claiming I was on holiday, I gave up in the end and the order was cancelled. I realise this is Evri’s issue and Blacks were pretty good, but I’m left with no tent for a festival and a last minute rush.
July 9, 2026
Reply from Blacks
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
After 7 days still not delivered
After 7 days still not delivered. Well done Black and Ebro
July 16, 2026
Reply from Blacks
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
They did it again!
A very good item at a very good price. Received on time and in good condition.
July 16, 2026
Reply from Blacks
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Reply from Blacks
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Blacks Customer Care Team
Guy was extremely helpful and…
Guy was extremely helpful and professional. A good experience.
July 23, 2026
Unprompted review
Reply from Blacks
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Easy to view and select clothing
Easy to view and select clothing. Simple but efficient paying system and prompt delivery.
July 16, 2026
Reply from Blacks
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Blacks Customer Care Team
Fine
It's hard to say really. It's a review for a online purchase. I am not sure what I am supposed to write... the website was very user friendly and they were efficient in taking my money and delivering my product.
July 15, 2026
Reply from Blacks
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Reply from Blacks
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Reply from Blacks
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Sent the wrong part twice
July 8, 2026
Reply from Blacks
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
sent wrong item & expect me to reorder…
sent wrong item & expect me to reorder to get correct item
July 15, 2026
Reply from Blacks
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
Reply from Blacks
Hi,
We're really glad you took time out to rate us as 5 stars here on Trustpilot. Hopefully we can deliver more wow experiences for you in the future.
Thanks again,
Blacks Customer Care Team
Reply from Blacks
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Reply from Blacks
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Jack - Recognition Where It’s Deserved
I don’t normally leave reviews, but I think it’s important to recognise people when they genuinely deserve it, and Jack certainly does.
We came into the shop knowing exactly which walking boots my partner wanted, but we had no idea on sizing. As a result, she ended up trying on multiple sizes of the same boot, which could have easily been frustrating for the person serving us. Jack couldn’t have been more patient. He was friendly, easy to talk to, and made the whole experience feel relaxed and completely stress-free.
We ended up chatting about his walk across Dartmoor and where we were heading on holiday in North Wales. It never felt like he was just trying to make a sale – it felt like a genuine conversation, which made the whole experience that much better.
While we were there, another customer interrupted our conversation very abruptly and rather rudely demanded to try on some shoes. Jack handled the situation calmly and professionally, then carried on serving us with a smile on his face. Having worked in the service industry myself, I know how difficult some customers can be, so I really appreciated how well he dealt with it.
People are often quick to complain but not always quick to praise. Jack is exactly the kind of person who deserves recognition. He made what could have been a simple shopping trip into a genuinely enjoyable experience just by being kind, patient and treating people with respect.
Thanks again, Jack - keep being yourself.
July 19, 2026
Unprompted review
Reply from Blacks
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Awful customer service & missing order!
My order has not arrived. I have attempted to contact Blacks who have not responded. A man who answered the customer service line even hung up the phone on me whilst I was explaining what had happened and before giving my details! This was my first time using Blacks and I am now without my £150 order.
July 15, 2026
Reply from Blacks
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
Easy to order online quick delivery
Easy to order online quick delivery, very good experience.
July 13, 2026
Reply from Blacks
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Excellent throughout
Excellent from start to completion. Prompt delivery, great communication, quality products
July 15, 2026
Reply from Blacks
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Simple, easy & quick - no postage
Ease of buying on-line. Staock is in ayt my locl store, Collection was simple and quick.
And of course, the shorts fitted, the price was good as was the quality.
July 13, 2026
Reply from Blacks
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
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