Sleepenvie Reviews 

105
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

My dog is absolutely in love with the Jaxon bed! He is a 17 lb miniature schnauzer, and the medium size bed allows him to stretch out head to toe with lots of space. I've laid down with him from time... See more

Rated 3 out of 5 stars

2nd review since my bad last experience!! I finally have communications after 2 months of effort with an helpless agent throught the Sleepenvie website directly and not throught Labaie where I purchas... See more

Company replied

Rated 5 out of 5 stars

Mariana contacted us at least five times after we reported the cloth of the head board ripped. She is very nice and professional: listen to our description and suggested us send her a picture. We foun... See more

Company replied

Rated 5 out of 5 stars

I had an awesome experience with Sleepenvie! This is our second purchase because our other daughter’s bed is so comfortable we couldn’t wait until our little one was old enough for a ‘big girl bed’... See more

Company replied

Company details

  1. Bedding Store

About Sleepenvie

Written by the company

Sleepenvie produces high-quality mattresses, pillows, and more to make sure that you have a great night's sleep.

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4.6

Excellent

TrustScore 4.5 out of 5

105 reviews

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4.6

All reviews

(105)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Jaxon Dog Bed

My dog is absolutely in love with the Jaxon bed! He is a 17 lb miniature schnauzer, and the medium size bed allows him to stretch out head to toe with lots of space. I've laid down with him from time to time and am quite confident that my dog is sleeping on a bed that is WAY nicer than my own! It is super cushy soft with the responsive foam and I love that I can take the cover off at any time to wash it if he gets his muddy little feet on the bed before I can catch him. Because that bed is the first place he goes every time he comes into the house, it is his new favourite place to be! I highly recommend the Jaxon dog bed to anyone who wants to spoil their pup with an awesome sleep experience. :)

July 17, 2022
Rated 5 out of 5 stars

Absolutely Perfect

Exactly what I was looking and hoping for. It's nicer than expected. My dog loves it as well. Super easy and smooth ordering and delivery. I would highly recommend this to any dog owner. Thank you Sleepenvie.

June 8, 2022
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Reply from Sleepenvie

Thank you David, we appreciate it! We're glad your pup is enjoying his new Jaxon Dog Bed!

Rated 5 out of 5 stars

One of the best customer service experiences ever

I had an excellent experience with Sleepenvie, in particular with Erika, the amazing customer service rep. I ended up exchanging the mattress I purchased only because it was too soft for my back. And unfortunately the second mattress was too soft too - they were both really comfortable, I'm sad my back didn't love them. Sleepenvie honoured their return policy no problem, and Erika was super responsive and processed the exchange and return right away. Everything arrived and was picked up quickly, and Erika communicated clearly and often all throughout the process, and was always friendly and patient. Based on this experience, Sleepenvie is a company that honours its word and goes above and beyond for their customers. Even though it didn't work out this time, I would definitely buy from Sleepenvie again. Thank you, Erika and team!

April 4, 2022
Unprompted review
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Reply from Sleepenvie

Hi Lisa!
thank you for your kind review, We're glad we were able to sort everything out. Have a great day and Keep safe!

Rated 5 out of 5 stars

I did not end up keeping my pillow…

I did not end up keeping my Skyler pillow...it was a little too firm for me. Clearly it was a high quality pillow. However, 5 stars for the customer service I received in order to return it. (Which I have not found the case to be with other companies!)

January 27, 2022
Unprompted review
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Reply from Sleepenvie

Hi Bonnie!
thank you for your kind review, We're glad we were able to sort everything out. Have a great day and Keep safe!

Rated 3 out of 5 stars

2nd review since my bad last experience!!

2nd review since my bad last experience!! I finally have communications after 2 months of effort with an helpless agent throught the Sleepenvie website directly and not throught Labaie where I purchased the top mattress. I don’t know what happened but nothing was executed for my return process. I give to them 3 stars even if my item was damaged and defective because they help me to be refunded and they really care about customers!

January 5, 2022
Unprompted review
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Reply from Sleepenvie

Thank you so much for this review! Have a great day!

Rated 5 out of 5 stars

I love my bed

I love my bed. It's been great so far. And the pillow is amazing. My fiance doesn't sweat to death anymore

December 29, 2021
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Reply from Sleepenvie

We are so glad that you liked our products. We will continue to strive to deliver high quality products to our customers.

Rated 1 out of 5 stars

Terrible service

The service I received was not customer orientated and did not address my issues. I never received the mattress that I ordered.

December 25, 2021
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Reply from Sleepenvie

Hi Jeannine, I'm so sorry you didn't receive the proper customer service you deserve. Can you please email me at info@sleepenvie.com and I will make sure that we take care of you. Best

Rated 1 out of 5 stars

Cooling pillow

When I bought the pillow, it said that both sides would be cool, which was not what I got.

December 7, 2021
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Reply from Sleepenvie

Hi Roseline, thank you for your review and we apologize that the pillow did not meet your standards. Which pillow did you purchase? If it was the Skyler pillow then both sides are identical. Please let us know or reach out to support@primointernational.com. We hope you will have a nice day!

Rated 5 out of 5 stars

Fast Easy Convienient

October 29, 2021
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Reply from Sleepenvie

Hi Christina,
Thank you so much for your review! We're so glad that it was nothing but a smooth process for you. We wish you the best and hope you will enjoy your products.

Rated 5 out of 5 stars

Their customer service is exceptional

Their customer service is exceptional! There was an issue with my order as the wrong size bed was shipped to me. However, they quickly contacted me, apologized, and shipped out the right size and arranged for pick up of the wrong size. They gave me a pillow for the inconvenience caused too! They followed up and made sure everything was in order afterwards. Would definitely consider buying from them again for their great service!

August 25, 2021
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Reply from Sleepenvie

Hi Amy - thank you for your kind review! We're so happy we were able to sort everything out and how understanding you were with the accident. We hope you continue enjoying our products and our team wishes you the best!

Rated 5 out of 5 stars

Ordered online

Ordered online, was very easy and they have easy payment options.

August 25, 2021
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Reply from Sleepenvie

Hi Mary - we're glad you had a smooth transaction. Thank you for purchasing from us, and we hope you've been enjoying our products!

Rated 5 out of 5 stars

Great Mattress

We purchased this mattress for our trailer and love it! It has helped make our home away from home even more comfortable.

July 26, 2021
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Reply from Sleepenvie

Hi Angela,
Thank you for sharing your experience with us. We hope that you continue to enjoy your Logan mattress. The Sleepenvie team wishes you the sweetest dreams!

Rated 5 out of 5 stars

Very easy to order.

July 23, 2021
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Reply from Sleepenvie

Hi Patricia, thank you for sharing your experience with us. We hope you are enjoying your new Skyler cool pillow. The Sleepenvie team wishes you the coolest dreams!

Rated 5 out of 5 stars

Arrived quickly

Arrived quickly. Set up easy. Unfortunately, I don’t think it’s going to do what I hoped for.

July 8, 2021
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Reply from Sleepenvie

Hi Robyn. Thank you for shopping at Sleepenvie. Please let us know if there's anything that we can help you with. In the meantime the Sleepenvie team wishes you sweet dreams!

Rated 5 out of 5 stars

Mariana contacted us at least five…

Mariana contacted us at least five times after we reported the cloth of the head board ripped. She is very nice and professional: listen to our description and suggested us send her a picture. We found out except for the back cloth problem, the bed is sturdy and looked elegant after we put all parts together. They finally decided to resend a new bed to us. Have to give a full mark for Marianna's excellent customer service. Thank you!

June 29, 2021
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Reply from Sleepenvie

Hi Grace, thank you so much for the love and for sharing your experience with us. We hope that you and your husband are now enjoying your Jacquelen Bed. The Sleepenvie team wishes you the sweetest dreams!

Rated 5 out of 5 stars

Easy and fast purchase

Easy and fast purchase! Well explained with all the information you need. Canadian brand it’s a plus! Good price with a extra promo code! Next steps the delivery and I try a power nap 😴.

June 8, 2021
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Reply from Sleepenvie

HI Yohan! Thank you so much for sharing your experience with Sleepenvie. We are very glad to hear that you are happy with our service. Please let us know how you like your mattress. The Sleepenvie team wishes you the sweetest dreams!

Rated 5 out of 5 stars

Now I can sleep through the night again!

Thank you so much! Love the mattresses, love the pillows! My #1 choice for sleep comfort for myself and my family.

May 21, 2021
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Reply from Sleepenvie

Hi Jess! Thank you so much for the love! At Sleenvie our main goal is to provide our customers with sound and restful sleep, so we're thrilled to learn that you're happy with products. Thanks for shopping with us! The Sleepenvie team wishes you the sweetest and happiest dreams!

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