Nykaa.com Reviews 

Nykaa, this is NOT an acceptable customer experience.

I’ve had TWO recent orders — one from Nykaa Beauty and one from Nykaa Fashion — and BOTH were completely ruined because of the same courier partner, Blue Dart.

The pattern was almost laughable if it wasn’t so frustrating: no call from the delivery agent, no genuine delivery attempt, followed by an automated message claiming that the customer was unavailable or did not answer the call. The delivery was then conveniently “rescheduled” to the next day. And the next. And the next.

Eventually, the customer gets so fed up that cancelling the order becomes the only practical option.

I have raised complaints with both Nykaa and Blue Dart, yet the only “solution” offered was a refund. That is NOT a solution to a failed delivery system. It simply means I get my money back after wasting my time, waiting for orders that never arrive, chasing customer service and dealing with repeated false delivery attempts.

And honestly, what is the point of having a great shopping platform if customers cannot actually receive what they order?

Nykaa cannot simply wash its hands of the matter by blaming the courier. The courier partner represents Nykaa at the customer's doorstep. If Blue Dart repeatedly fails to deliver and falsely records failed attempts, Nykaa needs to take responsibility for choosing and managing that partner.

After TWO consecutive experiences like this, I have completely lost confidence in ordering from Nykaa platforms. I shouldn't have to gamble on whether my order will actually be delivered.

Nykaa — please stop treating refunds as a substitute for fixing the actual problem. Investigate your courier partners, hold them accountable and give customers a delivery service they can actually rely on.

For now, I'll think twice before placing another order with Nykaa Beauty or Nykaa Fashion.

I had ordered Adidas shoes. I raised return as it was smaller in size.I raised return.No one came to pick up my order but they showed status pickup not done as consignee not available. But I was already at home .No one came to pickup. Inspite of so many calls there is no proper solution from them for my pickup.They just say wait for 24 house. Same answer since three days.Literally tired.

Customer service is very bad they are playing with customers they act like they are helping but infact no , I asked help to return one of product they acted like they gng to help me but infact they played with me and no return of that product raised atleast its been 1 week keep on calling waiting to connect call and spoke with them everyday same process takes around half an hr and more sometimes but they didn't help and sometimes just keep me on hold that's it more than 10 to 15 min no response finally I cut tye call the same thing is happening but my problem is not solved mh name mohana priya

I ordered a blue dress and received a black one. What should have been a simple return for an incorrect product turned into an unnecessarily long and exhausting ordeal.

The return process was a nightmare. There were repeated delays, contradictory updates between Nykaa and the courier, a failed pickup and endless back-and-forth. I had to repeatedly follow up and escalate simply to get the incorrect product picked up.

The pickup was eventually completed, but the saga did not end there.

Nykaa informed me on 22 August 2026 that my refund of ₹1,526.05 had been successfully initiated and would reflect within the stated timeframe. It did not. I contacted support again and was then asked to allow another 24–48 hours. That period has now also passed, and I am still waiting for my refund.

What is particularly disappointing is the complete lack of ownership. Customer support consists largely of generic responses and requests to wait, rather than someone actually taking responsibility and resolving the problem.

I have also escalated the matter to the Grievance Officer, but have received no acknowledgement or response.

This has taken an absurd amount of time and effort for a straightforward wrong-product return. A customer should not have to chase a company repeatedly for a refund that the company itself has confirmed was initiated.

This has completely destroyed my confidence in Nykaa Fashion. I certainly will not be recommending it to others.

Amazon has shown me what a straightforward return experience looks like. Nykaa Fashion has shown me the exact opposite.

One star because zero isn’t an option.

Very disappointing experience with Nykaa.

I purchased a hair colour product from Nykaa, but I have not opened or used the product at all. I requested a return, but Nykaa refused to accept it, stating that the product is not damaged.

However, when I checked Nykaa’s return policy, it clearly mentions that unused products can be returned within the specified 7 to 15-day return period. Nowhere in the policy that I could find does it clearly state that an unopened product cannot be returned simply because it is not damaged.

If Nykaa does not accept returns for unopened and unused products, this should be clearly and prominently mentioned in the return policy. Customers should not have to discover additional restrictions only after requesting a return.

I feel the return policy is misleading and lacks transparency, and this experience has seriously affected my trust in the platform. Nykaa should clearly communicate its return conditions so customers can make informed purchasing decisions.

It's so pathetic experience with nykaa I never expected like how they can keep lying and not delivering my items. Such a horrible experience. If they can't able to deliver why they accept orders.

Everytime I order from Nykaa ..I get my product very late...and one time I didn't even received my product and thus, it was returned (I haven't experienced such a problem in any other platforms...and my location is a very reachable area). In my account it was showed as 'refunded' but I checked my bank account and I couldn't find anywhere a proof that I actually received it. The delivery service is very poor and the tracking histories are never updated on time. Also the app lacks a proper customer care as the app contains only a fixed number of fixed questions and answers related to order queries. It would have been better if it has a personalised feature relating to such matters... because each time a problem occurs I'm supposed to call the googled customer care number.

Disappointed with @MyNykaa support. My Privé Birthday Gift was canceled, and the ₹200 compensation coupon came with endless misdirection. Reps gave completely conflicting info on coupon merging, and as soon as I questioned the discrepancy, they stopped replying entirely. Staff severely lack basic policy training and communication skills.

Horrible customer service. Not one person to take responsibility. Just bots who keep repeating the same thing.
I ordered a concealer from nykaa minutes and it came in broken. Ordered a replacement and they said it will take 4-5 days. Someone picked up the product and its been over 15 days I haven't received the replacement. Tried calling customer service, 20 minute holds, noone picks up.
Finally a woman picks up and tells me that product has been sent for return and I will be refunded. Firstly, what???? Secondly, its been 7 days, still no refund. Are you kidding me Nykaa?

**Extremely Poor Service – Order Not Delivered & No Proper Support**

I placed an order with Nykaa on **10th August id is ****Order ID: NYK-374736433-2772603 **, with the delivery promised for **12th–13th August**. Unfortunately, only a few items were delivered, while most of the order is still pending even after the promised delivery date.

I had specifically ordered these products because someone was travelling to another city and was supposed to carry them for me. Due to Nykaa’s failure to deliver the order on time, that person has already travelled, and the products are now of no use to me.

I have repeatedly followed up with Nykaa via email. Their only response was that the pending items would be delivered within 24 hours. Since then, there has been **no meaningful response and no delivery**. I have already informed them that I no longer require the order and that I want a **refund**, but there has been no proper resolution.

The customer service experience is equally disappointing. The app does not provide any effective way to connect with an agent, and getting assistance appears to be unnecessarily difficult. A company should not continue accepting orders and collecting payments if it cannot fulfil them within the committed timelines or provide adequate customer support when things go wrong.

This has been a **highly unprofessional and frustrating experience**. Nykaa needs to seriously improve its delivery commitments, customer support, and refund process.

**I would strongly recommend thinking twice before ordering from Nykaa, especially if you need products by a specific date.**

Useless platform.
I ordered a dress which was in stock based on the arrival date as i wanted ti make sure Ithere is enough time before I was left abroad . After order and week later they changed the date without informing I kept quit as i was still in India and had time before leaving . But again pushed it forwards for 2 weeks which is absolutely pathetic. Why not mention on website realistic picture so customers know and we'll informed. Greedy platforms somehow wants business with all tricks.
I had to leave and the item is stuck in India until I return back next year.
Unreliable! Will not buy again

MyNykaa is a total fraud! Do not shop from here. They are fooling customers. I did not receive my products, and their support team keeps giving excuses—first asking for pictures, then telling me to message from different numbers. Your delivery partners are stealing packages, and you are protecting them. This has happened to me 3 times now! Resolve my issue and refund my money immediately. Order IDs: [Insert your Order IDs here]#NykaaFraud #ConsumerForum #Scam #FakeDelivery #CustomerService Fail

This was my first order from Nykaa, and unfortunately it was a very disappointing experience.

I ordered three skincare products. The CeraVe Foaming Cleanser arrived with its seal already opened and with dirt/stains around the bottle and cap. The La Roche-Posay sunscreen arrived unsealed and was leaking. The third product, CeraVe Moisturizing Lotion, also had dirt around the cap/seal area.

I requested returns for all three products. Nykaa approved the return of the first two but rejected the return of the moisturizer, even though I have not used it.

I regularly shop from other e-commerce platforms, and I understand that delivery problems can happen. What matters is how quickly and fairly the company resolves them. Unfortunately, Nykaa's return process and customer support have been slow and disappointing.

For skincare products, proper sealing and hygiene are very important. After receiving multiple products in this condition, I simply don't feel comfortable using them.

Not the experience I expected from my first Nykaa order.

Poor Customer Service

Very disappointing experience with Nykaa. My product has still not been delivered, and despite contacting customer service, I have not received a proper resolution or satisfactory update.

I have been waiting for my order for a long time, and the repeated delays are extremely frustrating. Customer service should take responsibility and provide a clear resolution instead of making customers follow up repeatedly.

⭐ Very dissatisfied with my experience with Nykaa.

I placed my order on 8th August, and it has been several days now, but my order is still not delivered. Nykaa has handed over the parcel to a third-party courier service, and the experience has been extremely disappointing.

The courier company is completely unresponsive. There are no proper contact details provided for the courier partner, no one is calling, and despite trying to reach them, there is absolutely no response. What is even more frustrating is that when I contacted Nykaa for help, I was told that Nykaa does not have direct contact with the delivery agents.

Honestly, how is this acceptable for a company as big as Nykaa? If Nykaa is sending customers’ orders through a delivery partner, Nykaa should have proper communication and control over the shipment. Customers should not be left helpless simply because Nykaa has outsourced its delivery.

As a customer, it is not my responsibility to chase an unknown courier company for an order that I purchased from Nykaa. I placed the order trusting Nykaa’s brand and service, not some random third-party courier company.

The worst part is the complete lack of accountability. When there is a delivery problem, the customer is simply passed around without any proper solution or clear update.

Very disappointed with Nykaa. If you cannot ensure reliable delivery through your courier partners, you should seriously reconsider the delivery services you are using. A brand of Nykaa’s size should be providing much better customer service and taking responsibility for its customers’ orders.

Definitely not the experience I expected from Nykaa, and this has seriously affected my trust in the brand.

Pathetic delivery service. I placed an order on 8th with initial delivery on 12th which has since been just changing and now changing twice in same day- showing latest as 19th- not sure what is going on-

same template response as below with no help -

I have escalated your concern. You can now leave everything on me as it is my duty to prioritize the delivery of your parcel. I assure you that I will not let you down. Please rest assured that the order will be delivered with utmost priority.

If anyone has a customer service email to escalate this, please let me know.

Nykaa where is my product..two days delay still they r saying we r trying to deliver becoz delay due to unavoidable circumstances … and not even updated track of order..

I have ordered this nail paint tender tulle 153 from their app. I have received the shade which is completely different from the one on the website. And when I applied for refund and return video. They are cancelling it making an excuse that it is used and open. The guy hasn't even come to collect the product. And I have provided all the image of the product and barcodes. Ridiculous service. NEVER USE NYKAA. It's a scam.

1/5 – Extremely disappointing delivery service and customer support

I have ordered from Nykaa multiple times in the past, but my experience with my last two orders has been extremely disappointing.

Both orders have faced serious delivery delays. One of my orders has now been delayed for almost 2 weeks, and the order status on the Nykaa portal has barely changed. Instead of providing a clear explanation or an actual delivery timeline, the portal simply shows “Order Delayed” and now indicates that the order is being returned to the warehouse.

This is not what a customer expects after making an advance payment and waiting patiently. The biggest problem is not just the delay — it is the complete lack of transparency and accountability. If Nykaa knows there is a logistics issue, customers should be clearly informed about where the parcel is, what went wrong, and when it will actually be delivered.

What makes this worse is that this is not an isolated incident for me. It has happened with two consecutive orders. As a long-time customer, this repeated experience has seriously damaged my trust in Nykaa.

A company of Nykaa’s scale should have a reliable logistics and escalation system. Customers should not have to repeatedly contact customer support just to receive generic responses such as “please wait” while the order remains stuck.

Nykaa needs to take responsibility for its delivery partners and provide customers with genuine resolutions instead of automated updates.

I hope Nykaa seriously investigates this issue, improves its delivery network, and provides a proper escalation mechanism. Until then, I will seriously reconsider placing future orders on Nykaa.

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