Anita Veronica D'silva

Nykaa, this is NOT an acceptable customer experience.

I’ve had TWO recent orders — one from Nykaa Beauty and one from Nykaa Fashion — and BOTH were completely ruined because of the same courier partner, Blue Dart.

The pattern was almost laughable if it wasn’t so frustrating: no call from the delivery agent, no genuine delivery attempt, followed by an automated message claiming that the customer was unavailable or did not answer the call. The delivery was then conveniently “rescheduled” to the next day. And the next. And the next.

Eventually, the customer gets so fed up that cancelling the order becomes the only practical option.

I have raised complaints with both Nykaa and Blue Dart, yet the only “solution” offered was a refund. That is NOT a solution to a failed delivery system. It simply means I get my money back after wasting my time, waiting for orders that never arrive, chasing customer service and dealing with repeated false delivery attempts.

And honestly, what is the point of having a great shopping platform if customers cannot actually receive what they order?

Nykaa cannot simply wash its hands of the matter by blaming the courier. The courier partner represents Nykaa at the customer's doorstep. If Blue Dart repeatedly fails to deliver and falsely records failed attempts, Nykaa needs to take responsibility for choosing and managing that partner.

After TWO consecutive experiences like this, I have completely lost confidence in ordering from Nykaa platforms. I shouldn't have to gamble on whether my order will actually be delivered.

Nykaa — please stop treating refunds as a substitute for fixing the actual problem. Investigate your courier partners, hold them accountable and give customers a delivery service they can actually rely on.

For now, I'll think twice before placing another order with Nykaa Beauty or Nykaa Fashion.

Absolutely terrible delivery service.

Had two recent shipments handled by Blue Dart, and both followed the same ridiculous pattern: no call, no genuine delivery attempt, yet the tracking showed “customer unavailable” or “call not answered.” The shipment was then repeatedly postponed to the next day until I eventually had to cancel both orders.

I raised complaints with Blue Dart, but received no concrete solution or accountability.

A courier company’s basic responsibility is to actually attempt delivery instead of falsely blaming the customer. Automated excuses and repeated failed attempts are not acceptable service.

After this experience, I will seriously reconsider ordering from any company that uses Blue Dart as its delivery partner.