Nord Reviews 

1,495
•
TrustScore 4 out of 5

4.2

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Rated 4 out of 5 stars

The fabric is soft and comfortable, it looks very close to the pictures which is great! The top doesn't fit me very good since I am a guy. The seam ending around the chest will probably fit someone w... See more

Company replied

Rated 5 out of 5 stars

Very fast delivery, I'm very satisfied with my hand bag, very good quality. I will order again

Company replied


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4.2

Great

TrustScore 4 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 79% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(1,495)

1,468 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Cheap

Cheap but sadly my jacket hood tightener broke after one time use think what you will of that

October 31, 2026
Unprompted review
Rated 1 out of 5 stars

Beware of fraud

Disappointing, they forced buyers to refund the products to Canada and buyers must be responsible for the delivery cost to returning back. They don't have the storage in EU as what they advertised on the website. Can't fully refund the whole amount.

November 4, 2026
Unprompted review
Rated 4 out of 5 stars

Hat alles super funktioniert :)

Hat alles super funktioniert :)

October 29, 2026
Unprompted review
Nord logo

Reply from Nord

Hallo, Vielen Dank für die fantastische Bewertung! Wir freuen uns sehr zu hören, dass Sie eine großartige Erfahrung bei uns gemacht haben. Wir wissen Ihre Unterstützung sehr zu schätzen und freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen!

Rated 5 out of 5 stars

Super Service

Super Service

October 21, 2026
Unprompted review
Nord logo

Reply from Nord

Hallo Andre!

Vielen Dank für die großartige Bewertung! Wir freuen uns sehr, dass Sie eine positive Erfahrung bei uns gemacht haben. Wir wissen Ihre Unterstützung sehr zu schätzen und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

Rated 1 out of 5 stars

Bad quality and useless Returns Policy

Bad quality and useless Returns Policy. Not Sure If legaly Sound certainly unfriendly.
The ordered Product was badly Made and when Incomplained they kept offering that inkeep IT and Order something New.

October 20, 2026
Unprompted review
Nord logo

Reply from Nord

Hi David,

Thank you for your feedback. We're sorry to hear about your experience, and we completely understand your frustration.

Of course, we don't want our customers to have to deal with this. We've sent you an email to resolve the issue as quickly as possible. Please check your inbox – we want to ensure you have a much better experience with us in the future.

Rated 4 out of 5 stars

War in ordnung

October 19, 2026
Unprompted review
Nord logo

Reply from Nord

Hallo!

Vielen Dank für die großartige Bewertung! Wir freuen uns sehr, dass Sie eine positive Erfahrung bei uns gemacht haben. Wir wissen Ihre Unterstützung sehr zu schätzen und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

Rated 5 out of 5 stars

fast support

fast support, good service, good webiste!

October 19, 2026
Unprompted review
Nord logo

Reply from Nord

Hallo!

Vielen Dank für die großartige Bewertung! Wir freuen uns sehr, dass Sie eine positive Erfahrung bei uns gemacht haben. Wir wissen Ihre Unterstützung sehr zu schätzen und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

Rated 5 out of 5 stars

Cool!!!!!!

October 10, 2026
Unprompted review
Nord logo

Reply from Nord

Hallo
Vielen Dank für die tolle Bewertung!
Wir schätzen Ihre Unterstützung sehr und freuen uns darauf, Sie bald wieder zu bedienen!

Rated 5 out of 5 stars

Top sie war gut

October 3, 2026
Unprompted review
Nord logo

Reply from Nord

Hallo Josephine
Vielen Dank für die tolle Bewertung!
Wir schätzen Ihre Unterstützung sehr und freuen uns darauf, Sie bald wieder zu bedienen!

Rated 5 out of 5 stars

No Problems

No Problems

September 27, 2026
Unprompted review
Nord logo

Reply from Nord

Hallo
Vielen Dank für die tolle Bewertung!
Es freut uns sehr zu hören, dass Sie eine großartige Erfahrung mit uns gemacht haben.Wir schätzen Ihre Unterstützung sehr und freuen uns darauf, Sie bald wieder zu bedienen!

Rated 5 out of 5 stars

Wonderful business to work with

Wonderful business to work with. Very responsive and professional. Highly recommend.👍

September 25, 2026
Unprompted review
Nord logo

Reply from Nord

Hallo James
Vielen Dank für die tolle Bewertung!
Es freut uns sehr zu hören, dass Sie eine großartige Erfahrung mit uns gemacht haben.Wir schätzen Ihre Unterstützung sehr und freuen uns darauf, Sie bald wieder zu bedienen!

Rated 5 out of 5 stars

Very good Products

September 23, 2026
Unprompted review
Nord logo

Reply from Nord

Hallo Alan
Vielen Dank für die tolle Bewertung!
Es freut uns sehr zu hören, dass Sie eine großartige Erfahrung mit uns gemacht haben.Wir schätzen Ihre Unterstützung sehr und freuen uns darauf, Sie bald wieder zu bedienen!

Rated 5 out of 5 stars

Alles top

Alles top. Super zufrieden

September 22, 2026
Unprompted review
Nord logo

Reply from Nord

Hallo
Vielen Dank für die tolle Bewertung!
Es freut uns sehr zu hören, dass Sie eine großartige Erfahrung mit uns gemacht haben.Wir schätzen Ihre Unterstützung sehr und freuen uns darauf, Sie bald wieder zu bedienen!

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, I'm very satisfied with my hand bag, very good quality. I will order again

September 22, 2026
Unprompted review
Nord logo

Reply from Nord

Hallo
Vielen Dank für die tolle Bewertung!
Es freut uns sehr zu hören, dass Sie eine großartige Erfahrung mit uns gemacht haben.Wir schätzen Ihre Unterstützung sehr und freuen uns darauf, Sie bald wieder zu bedienen!

Rated 1 out of 5 stars

⚠️ MY EXPERIENCE WITH NORD TASCHEN

⚠️ MY EXPERIENCE WITH NORD TASCHEN — PLEASE BE CAREFUL BEFORE ORDERING

I am sharing my experience because I don’t want someone else to go through the same headache.

I ordered a dress from Nord Taschen on 28 August and paid extra for premium shipping because I needed it for my birthday. The promised delivery date was 2–3 September. The dress did not arrive until 11 September.

When it arrived, the problem was much bigger than simply being late. The dress I received was completely different from the dress advertised on their website. I have screenshots of the advertised dress and photos of the dress I actually received, and I have sent this evidence to the company multiple times.

I then spent days going back and forth with customer service just to get a return address.

I have now been told to return the dress from Germany to an address in Canada and to pay the return shipping myself. The parcel I received was actually shipped from China and travelled through the Netherlands before arriving in Germany.

I also paid extra for premium shipping, which I did not receive as promised, and the company is refusing to reimburse that additional shipping cost.

At this point, I am asking for a full refund of the €75 I paid and a prepaid return label because I received an item that does not match what I ordered.

I am posting this so other people can make an informed decision before ordering.

I have kept the order confirmation, screenshots of the advertised product, photos of the item I received, tracking information, shipping information, and my correspondence with the company.

I would strongly recommend that anyone considering ordering from Nord Taschen carefully check the return conditions and where they may be required to send a return before placing an order.

I will update this post if and when the company resolves the matter.

September 18, 2026
Unprompted review
Nord logo

Reply from Nord

Hello,
We’re sorry to hear about your experience, and we would love the opportunity to make things right. Could you please provide your order details so we can resolve this as quickly as possible?

Rated 5 out of 5 stars

Really great quality

Really great quality
Everything you need fits in.
Love it
Jessica

September 12, 2026
Unprompted review
Nord logo

Reply from Nord

Hallo Jessica
Vielen Dank für die tolle Bewertung!
Es freut uns sehr zu hören, dass Sie eine großartige Erfahrung mit uns gemacht haben.Wir schätzen Ihre Unterstützung sehr und freuen uns darauf, Sie bald wieder zu bedienen!

Rated 5 out of 5 stars

Super website

Super website, super abwicklung

September 10, 2026
Unprompted review
Nord logo

Reply from Nord

Hallo Anna
Vielen Dank für die tolle Bewertung!
Es freut uns sehr zu hören, dass Sie eine großartige Erfahrung mit uns gemacht haben.Wir schätzen Ihre Unterstützung sehr und freuen uns darauf, Sie bald wieder zu bedienen!

Rated 4 out of 5 stars

The fabric is soft and comfortable

The fabric is soft and comfortable, it looks very close to the pictures which is great! The top doesn't fit me very good since I am a guy. The seam ending around the chest will probably fit someone with the real estate to fill it. Otherwise it was nice :)
Delivery was somewhat normal, just a day or two later.

September 10, 2026
Unprompted review
Nord logo

Reply from Nord

Hallo John
Vielen Dank für die tolle Bewertung!
Es freut uns sehr zu hören, dass Sie eine großartige Erfahrung mit uns gemacht haben.Wir schätzen Ihre Unterstützung sehr und freuen uns darauf, Sie bald wieder zu bedienen!

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