Makemyplush Reviews 

⭐ 1/5 — IF I COULD GIVE ZERO STARS, I WOULD.

MAKE MY PLUSH: AVOID AT ALL COSTS.

I have rarely had such a disastrous online shopping experience.

Around 4 MONTHS for one plush toy.
MORE THAN 14 EMAILS.
An absolutely infuriating customer service experience.
Quality that is frankly unacceptable considering the price.
And to top it all off: another €37 IN CUSTOMS FEES just to receive the plush toy we already paid for!

This is simply SCANDALOUS.

After waiting four months, you would at least expect to receive an exceptional product. Absolutely not. For the price they charge, the final result looks incredibly amateurish. It honestly looks like something my little brother could have made in his bedroom rather than a product made by a supposedly professional company.

But the real masterpiece is MakeMyPlush’s customer service.

More than 14 emails for ONE plush toy!

Every single time, there is another explanation, another justification, another excuse, and somehow they always manage to explain why THEY are right.

The delay? Not really their fault.
The problems? Not really their fault.
The additional charges? Again, not their fault.

Apparently, at MakeMyPlush, absolutely anything can go wrong, but somehow NOTHING is ever their responsibility.

Throughout this entire experience, I constantly felt that every problem was being turned back onto the customer while they avoided taking any responsibility themselves.

And after MONTHS of waiting, when you finally think this never-ending nightmare is over, you discover that you still have to pay another €37 just to receive your package.

Seriously?

At some point, you have to stop treating customers like idiots.

Considering the price we paid, the months of waiting, the disappointing quality, the endless exchanges with customer service, and now these additional charges, the entire experience has been absolutely SHAMEFUL.

If I had read a review like this before ordering, I would NEVER have given this company a single cent.

So if sharing our experience can prevent someone else from going through the same four months of frustration: DO NOT MAKE THE SAME MISTAKE WE DID.

Think very, very carefully before ordering from MakeMyPlush.

Personally, I would NEVER recommend this company to anyone.

NEVER AGAIN.

Without question, one of the worst online shopping experiences we have ever had.

No communication and way too slow. It’s been over three months since I placed an order and I’ve only received one email from them asking about colors. Since then I haven’t received any updates and when I go to their website to check on my order status it is still in the “to be processed” stage. THREE MONTHS of nothing plus I can’t even request a refund or to cancel my order since it definitely won’t be here in time for my son’s birthday now. Do not buy from this company.

They did twice a order for me and it was seemles Quality, resonable delivery time. I am happy with my 20 Plushes. I have a caracter, Gurol, who has a Youtube Channel with Animations. The detailed images i sent matched the plush very well. When there is more demand for my Caracter, i purchase more!
Highly recommended this factory!

DO NOT ORDER FROM THEM!!
Worst service and you will never get what you want, very bad quality, they kept saying they will dispatch the order but never did, it’s been over 3 months and I paid all this money plus Extra shipping hoping to get it faster but so far I get nothing! Also the picture they sent me of the plush looks horrible!! It’s nothing like what they post on their website, and they said they couldn’t do any better! DO NOT ORDER FROM THEM!!

Beware of this scam! I should have read the reviews. I ordered the smallest size and specifically selected only one color because it was the cheapest option and I just wanted to try it out. After receiving only the order confirmation and nothing further happening, I searched for reviews and found the negative experiences. I then contacted them to ask where my order was. I received a message saying I owed an additional $150 because the colors were supposedly so complicated. Completely appalled, I replied that I had specifically chosen the cheapest option and that I either wanted it in black and white or they should cancel my order. Otherwise, I would take legal action. This was done, and I received a refund. Afterward, I received another email, which I personally found quite rude, telling me to read the description properly before ordering. Which is exactly what I did; otherwise, I wouldn't have chosen the cheapest option. Therefore, I can only warn others. This is not a reputable company, and I strongly advise against ordering from them.

I ordered a custom character plushie for my kids from makemyplush.com and it arrived today.
We could not be happier with the result and the service received - we were updated at every stage and shown a picture of the final product before it was shipped to us.
If you are careful and are exact in what you want they will honour it faithfully.
For what it is, the price was great value too, you'd pay more for a same sized mass produced plushie.

Outrageous. Been 2 months, came late, and missing pieces are still not sent. Avoid at all costs.

Made order . Took payment order confirmation received . Few hours later payment failed and refund in 5-7 days . Attempt message and email no reply . Spoke to bank to get my money back ! SCAMMERS

**Avoid at all costs** *SCAM* this place is a scam I ordered a plush and paid for it. I received confirmation. A couple of days later they told me that I have to pay extra for a 'dragon fee'. I asked for my money back and they didn't want to give me a refund. Luckily I paid using paypal and managed to get my money back.

Buyer BEWARE!!! Got scammed!!! Horrible customer service. My son never received his plushie and they took my money! It was way overpriced too. I decided to go with it because my son really wanted a plushie of the picture he drew of his dog for Christmas!! They didn’t respond to my numerous emails and Instagram messages. They lied at one point and said they “dispatched” it. Then never gave me the tracking number and still won’t. Please save your money and DO NOT BUY FROM THIS COMPANY!

I didn’t get a plush I got a $60 cushion save you money their crap.

They are saying I need to pay 70 USD more to be able to get my plushie when I already paid £17 pound to get it

Very bad experience with MakeMyPlush. I placed my order in October 2022; after a lot of email exchanges and remakings of the toy, the company was not able to make the toy according to the picture I sent. Last communication with the team was in May 2024, when it was promised (yet again) that I would get a refund of the shipping costs. After that I sent numerous reminders, both through email and their Instagram account, and received no reply.
I have lost almost 100 EUR, loads of time in email writing, and up to now have not received even the refund of the shipping
costs, which is the minimum that they can do for the toy they never sent.