Child's Own Reviews 

Could someone from child own please contact us to help us? My wife ordered Order COL14634 on July 9 with express delivery for our children’s birthday on August 12 and we have heard nothing from the company after several email attempts and the orders have not moved through production on the website at all. Please contact me to help us thank you

The stuffed animal corresponds precisely with the sketch my daughter created. It is produced in a very high quality and feels very nice. The process was excellent and I was asked several times, if the colours and the pre-production was alright. I absolutely recommend this company!

Design came out great. The only downside was that they took way longer than I thought (took almost 4 months) and they took days to respond. When they did respond, they were very nice.

The plushy turned out amazing! It matched my daughter‘s drawing exactly, even when the description didn’t quite match the image, they made changes I requested, and updated it, and it turned out perfect!

Child’s Own did a wonderful job bringing our child’s drawing to life. The stuffed animal brought so much joy, the design process was easy and is such high quality. Definitely worth any wait!

I have been always recieve quality service!! They contact me to resolved anny questions or concern!! I’m very happy and I will continue to buy their wonderful products 😎👍

Order COL14492 placed Dec 12, 2025 for $137.28 with express delivery promised by Jan 14, 2026.

Product was never delivered. No tracking was ever provided.

I received one email on Jan 19 from Vikram Singh (who posted a review it looks like), promising timelines for production, then complete silence. Multiple emails, voicemails, and WhatsApp messages were ignored (WhatsApp shows “read”).

No refund issued.

I have now filed a chargeback and complaints with the FTC and my State Attorney General.

Extremely disappointed. Buyers beware.

I placed an order in early November. There was no movement in the process after the order was confirmed. I reached out to the company several times via their website and email, with no response. Absolutely no communication from the company. I finally opened a case with PayPal. PayPal attempted to reach the company and also received no response so I received a full refund. I'm not sure if the company was overwhelmed with orders or what happened, but not communicating with paying customers is completely unacceptable and I cannot recommend anyone using them.

I placed an order on November 19th and my order has not moved in the process! I have emailed several times and called the phone number and left a voicemail with ZERO communication back. I am reversing my charge on my card as this is obviously fraudulent!

I initially had some challenges with communication and timelines working with Child's Own but in the end the company fixed their mistakes and I received my amazing new custom trolley plush. Having patience with communication lapse is important but worth it.

The attention to details on my daughter’s trolley plush are amazing! It is obvious they did extra research beyond the 2-3 photos I provided.

Great company, awesome staff, brilliant craftsmanship. Attention to detail. I'm very happy with the final output. Thank you so much ChildOwn.

A con firm.

They did not produce an order as requested. And what they did send was of abysmal quality.

I queried this and they said they would look at this and respond. Three weeks later and it is quite clear they are ignoring this. I have asked my bank to recover the money.

Avoid this con firm at all costs

I ordered a custom plushie based off a drawing on December 11th and received it today, December 26th. I was a little nervous because we didn't receive updates until I asked and we never received tracking info. I think the reason we didn't get as many updates was because we paid for expedited production. We paid extra for expedited production and delivery. Received it and couldn't be happier with the results! My grandson loves it, and it's made him believe in the magic of Santa for one more year anyway. Santa just needed an extra day because it was a prototype lol.

the plush I got is superior quality than i think. but they have dely. if you want to get the specific time, you need to view spare time.
but over view, 5 stars.

i ordered a plush about 3 months ago. they said that i would get my plush by early september. well, look at the date, its DECEMBER, AND I STILL DONT HAVE IT!
i haven't even gotten any emails about it (past order confermation) and they haven't answered any of my questions at all!
SCAM!

Edit: I still aint got my plushie. I got one email saying they sent it to the wrong address, but after that, NOTHING.

Child's Own did a wonderful job creating this softie! They were very fast and it looks wonderful. My daughter loves it!

Very HQ plush And good customer service. :)
I had some complications during the ordering but it all got resolved thanks to their lovely staff!
Their customer service was kind and helpful, asked for opinions and listened to my wishes.
In total I waited around 2 months until the plush arrived at home.
(About 5 days of shipping, other 6 weeks of production and about 2 weeks of choosing the fabric and colours)
My experience was really good. I’ll definitely trust them again.
Thank you so much Child’s Own for bringing my little friend to life!

Very good company! They produce a high quailty plush and provide great updates via emails and pictures.

I really felt like Child’s Own wanted to work with me to create the best possible plush. I was consulted on fabric colours, and the preferred method to achieve facial features. They listened to my suggested tweaks even on the finished plush, and Vikram especially helped to make it a truly bespoke experience. It’s best to treat production timeline with some flexibility. I think they must be very busy, and I’m not surprised. I have 6 plushies from various companies, but this one is the best. Fantastic likeness, superior materials and blissful to hug.

Child's Own is great! I am using this service for a third time now. The Softies look exactly like the drawings.