Makeship Reviews 

2,079
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 310 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the items they purchase, noting that the products feel remarkably durable and wonderfully well made. People frequently praise the responsive and exceptionally kind customer support staff, who promptly resolve unexpected issues and provide consistently helpful updates. Some reviewers were not happy with extended delivery delays, noting that international packages occasionally get stuck or completely lost during transit. Consumers also mentioned experiencing significant difficulties with certain shipping carriers and a frustrating lack of reliable tracking updates for all of their online orders.

What people talk about most

Product

Customers had positive experiences with product quality, noting that items arrive in good condition and are... See more

Customer service

People report positive experiences with customer service, highlighting the friendly, clear, and professional... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between consumers. While some... See more

Delivery service

Consumers find delivery service to be ambiguous, reflecting a wide range of differing experiences. Many... See more

Quality

Reviewers highlight positive aspects of quality, expressing strong satisfaction with the well-made items.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a Slay the spire plushie. My first shipment didn't arrive within 30 days. I sended a email on their support website, They responded after 2 days (And that is in busy hours), They express sended... See more

Company replied

Rated 5 out of 5 stars

I had an issue with an order recently. I accidentally ordered something thatI did not want along with the plushy I meant to purchase. Jan Andrew from Makeship not only fixed the issue in a timely mann... See more

Company replied

Rated 5 out of 5 stars

I had pre-ordered a plush a while ago and ran into a bit of a money problem a few days before it's release. I emailed customer support and despite the refund policy, James refunded me. He was very k... See more

Company replied

Rated 5 out of 5 stars

Not only is the quality of the products very high (I now have already 3 of their plushs), but once the first delivery was failed (due to the local delivery service losing the package) Makeship... See more

Company replied


Company details

  1. #4 of 7 best companies in Collectibles Store

Written by the company

Designed by Creators. Fueled by Fans. Fund limited edition Products made by your favorite Creators.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 74% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,079)

438 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable

Not much to say but I have used them a few times and had zero issues. The products arrived in good condition and I was kept informed about the location of the package once it was en route.

August 14, 2026
Rated 5 out of 5 stars

A Plushie that's Worth it!

Love the quality of the plush! The way it looks is 100% accurate. The controller attachment easily attaches and deattaches without issue. The texture and feel of the plush has that nice soft quality I would expect from plushies of this price point.

August 15, 2026
Rated 5 out of 5 stars

Everything went as expected

Everything went as expected

I have absolutely no strong feelings about the service provided as everything went well and there were no headaches. That's 5-star service as far as I'm concerned.

August 15, 2026
Rated 4 out of 5 stars

I love the plushies

I love the plushies, They're in perfect condition and are Adorable. Although it took a while for it to arrive Because of location issues, I think my money was well spent. Thank you.

August 15, 2026
Rated 5 out of 5 stars

Aw ye

Ignored that I even bought this Reggie plushie and he showed up pretty quickly after the first notification emails one day. Good quality to match the Woolie plush.

August 15, 2026
Rated 5 out of 5 stars

Quality plushies

Plushies are well made, sturdy, and generous with the stuffing. Fabrics feel high quality, colors are vibrant (as much as real life will allow, anyway), and the stitchings feel strong (the plushy is limited edition so I have no intentions of stress-testing its limits).
11/10 would buy again.

August 15, 2026
Rated 2 out of 5 stars

Quality of fabric was low

Quality of fabric was low, size of plush was smaller than the rest of the collection, almost all details were printed (unlike previous ones), delivery was bad (wasn't told it was out for delivery until the next day after I received it, package was put in the middle of the porch so pedestrians could easily see it, ect)

August 12, 2026
Rated 5 out of 5 stars

Cool plush

This plush is cool and high quality also super cute and didint turn me into a stone cube

August 14, 2026
Rated 1 out of 5 stars

This is probably one of the worst order I send

I have not giving any updates about my recent package all i saw it said it was damaged. Then it keeps saying returning to sender for over a week now and keeps delaying it without any update. I place a ticket with no responds once or ever. I am out of the blue as I see everyone else online showing their order came in.. which is weird how all my other packages came in just fine except for this one.

August 14, 2026

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