InsureandGo UK Reviews 

129,754
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 26,440 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, polite, and knowledgeable, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many appreciating the clear advice and efficient support. People often find the prices reasonable and affordable, even when covering complex medical conditions. The overall process is described as easy, quick, and straightforward, contributing to a positive user experience. However, some customers also noted concerns regarding pricing, mentioning that premiums could be surprisingly high or that renewal quotes showed significant increases, sometimes three times more than anticipated, with costs rising noticeably over time.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, professionalism,... See more

Customer service

Customers had positive experiences with customer service, often praising the helpfulness, patience, and... See more

Price

Consumers generally express satisfaction with the pricing, often finding it to be competitive and offering... See more

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of staff... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the ease of use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy form to complete even though it does take a while with a few health conditions. Spoke to a staff member to clarify something and they were extremely helpful. The premium is a bit eye watering... See more

Company replied

Rated 5 out of 5 stars

Great travel insurance company!. Went with them last year, my policy has auto renewed at a better price so delighted of course. Called them yesterday to check a few things and she was so polite and h... See more

Company replied

Rated 5 out of 5 stars

I was struggling to find an insurance company that would offer travel insurance whilst awaiting a referral for a hospital appointment to ENT. Insure and go were suggested and I was not dissapointed. T... See more

Company replied

Rated 5 out of 5 stars

Talking to Paul was an absolute pleasure, very polite , informative, helpful and cheery. Very helpful throughout our conversation. The prices are very reasonable for what i wanted peace of mind wit... See more

Company replied


Company details

  1. Travel Insurance Company
  2. Insurance Agency

About InsureandGo UK

Written by the company

GO without the doubt
We believe travel insurance should be available to as many people as possible. That's why our policies have no upper age limit and we'll consider all pre-existing medical conditions.

AllClear Travel
Why choose InsureandGo?
- We’ve covered over 27 million travellers - Trusted for 20+ years - 24/7 Emergency medical helpline - Our Gold and Black travel insurance is a Which? Best Buy - 100+ Sports and activities covered as standard - Cover for medical expenses, cancellations, travel delays, and more

Travel Insurance
Annual Travel Insurance
Medical Travel Insurance
Seniors Travel Insurance
Contact Us

About InsureandGo UK

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

130K reviews

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4.8

All reviews

(129,754)

25,637 reviews in the last 12 months

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Rated 5 out of 5 stars

Ariana was very helpful and made it a…

Ariana was very helpful and made it a painless experience.

July 23, 2026
InsureandGo UK logo

Reply from InsureandGo UK

Good afternoon, Annie.

Thank you for your feedback. We are pleased to hear that Ariana was very helpful and made the process a painless experience for you. Providing friendly, efficient, and supportive service is very important to us, and we are glad this was reflected in your interaction.

Kind regards,

Ben

Rated 5 out of 5 stars
InsureandGo UK logo

Reply from InsureandGo UK

Good afternoon, Karen.

Thank you for your feedback. We are pleased to hear that you found the renewal process easy to complete. Providing a simple and straightforward experience is very important to us, and we are glad this was reflected in your interaction.

Kind regards,

Ben

Rated 5 out of 5 stars

Most helpful girl called Demi who…

Most helpful girl called Demi who explained everything in full detail and dealt with my request efficiently.

July 20, 2026
InsureandGo UK logo

Reply from InsureandGo UK

Good afternoon, David.

Thank you for your feedback. We are pleased to hear that Demi was so helpful and took the time to explain everything clearly and in full detail. It is great to know that your request was handled efficiently and that you had a positive experience. Providing clear, friendly, and professional service is very important to us, and we are glad this was reflected in your interaction.

Kind regards,

Ben

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