Such a professional company, very helpful and very kind people that you speak to, they make you feel so at ease, willing to listen and patient when asking questions. They applied for a blue badge for... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The kindness and understanding of all staff. The ease of working through the form with someone who understands your needs. The fact that I had applied previously and been refused even though I d... See more
A very quick response to my original query. A thorough job in helping to fill out my application form. Regular check-ins to make sure my application was proceeding as expected. No heavy handed approac... See more
Kinly responded quickly,almost immediately,to my enquiry.My case was examined and forms completed and my money (back dated) was in my bank account within 6weeks. The paperwork involved in claiming... See more
Company details
Written by the company
Specialist support to help older people live independently for longer. At Kinly, we help you navigate and unlock the government benefits and services available to people over 66.
Contact info
Avon House, W14 8TS, London, United Kingdom
- 020 3957 9510
- info@kinly.org.uk
- kinly.org.uk
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
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Excellent service very professional…
Excellent service very professional highly recommend
September 3, 2026
Very nice and helpful team
September 4, 2026
A pleasure to use
No hassle straightforward easy to contact quick response at all times.
September 4, 2026
Top man
If it wasn’t for my brother in law telling me about the allowance I would of not none so thanks to him.
September 3, 2026
Very good telephone advice
Very good telephone advice, everything explained to a high level.
September 4, 2026
Achieved a positive result which my own…
Achieved a positive result which my own application didn't.
August 28, 2026
Reply from Kinly
Dear Chris,
Thank you for your comment. We're so pleased our team could support you through this challenging process, resulting in a successful outcome. If you know anyone else who might benefit from our support, we do have a referral scheme in place, and we'd be delighted to help.
Best wishes,
The Kinly Team
Kinly were really very helpful in…
Kinly were really very helpful in helping me gain Attendance Allowance for my wife. The whole process was very efficient; once I made contact I was almost immediately assisted in submitting the application. After a wait of seven weeks I finally saw that an extra payment for AA was in my wife’s bank account alongside her normal pension. That was so satisfying as she really need a lot of help with her disabilities. I would highly recommend contacting Kinly if you need help with your application. The only negative point I would make is that once I notified Kinly of the success of the application on a Friday afternoon there was an expectation that they would receive their fee by the Monday!
September 4, 2026
Reply from Kinly
Dear John,
Thank you for your comment - it's lovely to hear this reflects your experience with our team, and we'll be sure to pass your feedback on to them. Please do get in touch anytime if you need further support, we're always happy to help.
Best wishes,
The Kinly Team
Excellent customer service and very…
Excellent customer service and very very helpful especially Sarah 👍 thank u very much for your help
August 26, 2026
My experience with this company was…a success
My experience with this company was good and straightforward. After a the interview, which were quite in depth. The process a few weeks and was very successful. Many thanks for your help in this matter.
September 4, 2026
From the beginning of my application I…
From the beginning of my application I was treated with respect and understanding and was given all the help and guidance.
I felt the people dealing with my application had lots of patience from start to finish with my successful application.
September 4, 2026
Friendly staff questions asked when…
Friendly staff questions asked when clear and to the point it is great to have such kind people at the other end of the phone The application sent to DWP was address in 4working days and benefit was sanctioned immediately Thank you once again .
September 4, 2026
Ease of competing necessary information…
Ease of competing necessary information with your representative.
August 27, 2026
No hassle you did all the hard work for…
No hassle you did all the hard work for me I appreciate the time and the way you kept me informed.I will use your company again when we try for top payment.
Thanks
Brian
August 28, 2026
We got the help we needed. Iare so grateful for all your help
We are so grateful for all your help, we couldn't have managed without all your help filling in all forms. Thank so much .
August 18, 2026
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