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Kinly Reviews 

4,854
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 4,354 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally kind, patient, and professional, making everyone feel completely at ease while patiently answering all questions. Reviewers consistently mention the efficient and smooth guidance provided through complex application forms, helping individuals successfully secure financial benefits they previously thought completely unreachable. Some reviewers were not happy with communication, mentioning occasional issues with staff tone during phone calls or noting that similar help is available elsewhere. A few individuals also encountered difficulties regarding availability when trying to reach support late in the afternoon or evening.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as kind, patient, and... See more

Service

Users describe positive interactions with service, highlighting a stress-free and smooth application process... See more

Customer service

People report positive experiences with customer service, praising advisors for being patient, kind, and... See more

User experience

Reviewers highlight positive aspects of user experience, describing the overall process as smooth,... See more

Claim

Clients share positive opinions on claim, finding the process very easy and stress-free. Reviewers note that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a professional company, very helpful and very kind people that you speak to, they make you feel so at ease, willing to listen and patient when asking questions. They applied for a blue badge for... See more

Rated 5 out of 5 stars

The kindness and understanding of all staff. The ease of working through the form with someone who understands your needs. The fact that I had applied previously and been refused even though I d... See more

Rated 5 out of 5 stars

A very quick response to my original query. A thorough job in helping to fill out my application form. Regular check-ins to make sure my application was proceeding as expected. No heavy handed approac... See more

Rated 5 out of 5 stars

Kinly responded quickly,almost immediately,to my enquiry.My case was examined and forms completed and my money (back dated) was in my bank account within 6weeks. The paperwork involved in claiming... See more


Company details

  1. Aged Care
  2. Home Help Service
  3. Home Help Service Agency

Written by the company

Specialist support to help older people live independently for longer. At Kinly, we help you navigate and unlock the government benefits and services available to people over 66.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(4,854)

4,409 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Patience

Such an easy process. The hardest part was the waiting for a decision.

September 3, 2026
Rated 5 out of 5 stars

Well when ever I have applied for…

Well when ever I have applied for similar benefits my self I have usually been turned down. Even after having suffered a stroke on new years day 24. Kinlys aid with attendance allowance appears to have aided my recent application. To the good.

August 24, 2026
Rated 5 out of 5 stars

I found the company professional the…

I found the company professional the assistants are very friendly and very helpful. I had confidence with Kinley to be able to get my Attendance Allowance. I am now going ahead to get my blue badge.. I tried before unsuccessly. I will go to Kinleys with my applications in future,thank you.

September 3, 2026
Rated 5 out of 5 stars

I don't think I would have got though…

I don't think I would have got though the questionnaire without your help and guidance, so it's more down to you guys than anything from me. Very positive and professional. Many many thanks and well done. All the best Neil

September 3, 2026
Rated 5 out of 5 stars

Top Marks To Kinly.

The fact that Kinly took the whole stressful application out of my hands definitely made this process available for someone who does not keep too well and is not really tech savvy so i raise my hat to Kinly staff who have made a huge difference to my life , i cannot thank you guys enough well done.

September 3, 2026
Rated 5 out of 5 stars

From the 1st phone call I felt in safe…

From the 1st phone call I felt in safe hands. Given all the help and advice needed without the worry of filling in my own forms. Took 7 weeks to receive £ after my claim for which I’m so grateful. Brilliant company and lovely people on end of phone… Thank you!

September 4, 2026
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